One Medical Avis 

I met with a physicians assistant Kelly Thelin for 10 minutes online - my goal was to order blood test for cholesterol and she ordered the general blood test with no cholesterol. They charged me $266 and when I explained to them that they did not do what I asked they sent my bill to a collections firm! I would not pay $266 for a 10 min online mtg w/a PA and I certainly won't pay for incorrect labs. I won't pay the collections firm either, medical bills cannot be put on credit reports.

Billing rates went up per visit in my location (New York) from around $300 per visit to over $700 per visit with no notice to patients. This is for primary care and to put it in context even specialists I see outside of OneMedical are only charging $400 per visit. OneMedical takes the position it does not have to give notice of their rising charges per visit even though they only tell you after the fact by telling you that your uncovered amount just doubled as well. I would think that they have some obligation to disclose their billing rates ahead of time but after 5 emails back and forth they take no responsibility. Also, ever since Amazon bought OneMedical the care has gone downhill. Visits are shorter and it takes longer to get in with a provider.

I had a follow-up appointment at One Medical regarding perimenopause care after previously seeing Dr. Shin Jung Yoon. My appointment was scheduled for 1:00pm; I arrived at 1:01 and was brought back at 1:07.

During the visit, I clearly explained the two main reasons I was there and where I hoped to focus. However, much of the appointment was spent revisiting prior lab work, which I was told was not valid due to timing and fasting issues.

When asked about the prescribed medication, I shared that it was causing cramping and not providing the intended benefit. Despite this, the recommendation was to continue the same course of treatment with minor adjustments. I expressed that I did not agree and was hoping to discuss alternative options.

At approximately 1:32, I was told my appointment time was over and that I could discontinue the medication if I chose, review materials later, and return for another visit. When I shared that I did not feel the visit had been helpful, I was told that I was being “mean,” which I found inappropriate and unprofessional.

I left the appointment feeling dismissed, unsupported, and discouraged. Patients seeking care—especially for complex and often frustrating conditions like perimenopause—deserve to feel heard, respected, and partnered with in their treatment decisions.

I have been waiting 5 weeks for a MRI on a ruptured tendon in my ankle I keep getting the run around from scheduler on the phone first they say they don't have the prescription then all of a sudden, they find it, then I'm told we will schedule an and call you by 3pm. So, then the next morning I call and it starts all over same person cant find RX, find it we will call you back. Stay away horrible place making people live with the pain because they dont know what they are doing.

Using One Medical has been a nightmare. The most recent absurdity is they have now reduced the access you get within the app if you are not paying the extra monthly Premium fee. It was explicitly stated that you cannot compose new messages to medical care providers in the app without paying extra, but you can respond to messages sent to you. The past week I have been trying to get a price quote for an online visit with a provider, and in the midst of this conversation, I was stripped of the ability even to respond to messages. I email to one medical that this is happening, and 8 days later I get a random message saying that with Limited access (i.e. not paying an extra monthly fee) I now cannot even respond to messages. Just obviously and unmistakably shady business practices.

It's also worth quickly noting that the medical care that I received from dr. christina council through one medical was atrocious, her referrals were literally unusable, and my attempts to get actual useable referrals were responded to by the folks at one medical with what amounted to "too bad so sad."

One Medical is a nightmare. Do not use it for anything, ever.

If you have chronic conditions and looking for a real primary care doctor, look elsewhere. I have chronic medical conditions and needed a doctor in the new state I am in, so I checked out One Medical. I knew the first visit that it wasn't going to work out. You don't even see an actual doctor, and the person I picked wasn't even comfortable filling the most common medicines, I was so confused. Needless to say, I am in need of some help and can't message any healthcare provider unless I pay an upgrade fee. I decided to move on to a real primary care doctor. No offense to the person I saw, she was very lovely. The office staff was nice in person, but this is for people just looking for a quick check-up and a minor prescription.

They will only prescribe a specific few medications decided by the concern you chose when beginning your visit. During my visit for eczema I was told that I needed to start a separate visit (and thus pay again) for acne- I do not have acne- in order to get a prescription I have been on for years renewed. Each time you message your provider it is a different person with no continuity. They only address part of your message and it takes hours to receive each reply.

This service used to be stellar. It has just proceeded to get worse and worse. If I want anything but basic lab work or advice, I now have to call an unaffiliated specialist of varying quality. Not really worth it as a one stop shop anymore. Seems convenient if you have money to burn.

What once was convenience has now become the most annoying online medical platform. Why would I pay for something that wouldn’t do a simple refill. Literally makes you fill out a book just to say the can’t do a minor refill that any doctor would fill. It’s ridiculous, waste of time and money. Just cancelled my membership. Was really helpful like 2 years ago. Completely changed.

I had a brief 10-minute Zoom visit at One Medical's Dublin, CA location on June 25, 2025, for a low-to-moderate complexity issue (common cold). I expected charges aligned with their publicly advertised cash rates of $99-$149 for standard visits. Instead, they billed me $549, adjusted it slightly to a $457.09 balance, and ignored multiple emails from me where I pointed out the overcharge, lack of advance notice/consent under the No Surprises Act, and inconsistencies with their own pricing.
Despite my request for a re-bill at the appropriate rate or further documentation, One Medical never responded—not even an acknowledgment. Months later, without resolution, they escalated the unpaid balance to a debt collector (Frost-Arnett), potentially harming my credit over a disputed amount. This feels like predatory billing practices, especially for a company that markets itself as patient-friendly and transparent.
One Medical's lack of response and aggressive collections tactics show a complete disregard for fair practices. Save yourself the hassle—look elsewhere for primary care.

Horrible experience!! Got a bill for $772 for a video visit of 10-15 mins. Called customer service and they insisted that amount was reasonable. Honestly, the worst experience I have ever had.

Their service quality is extremely poor—effectively non-existent—and it reflects badly on the Amazon brand. Amazon should take decisive action and overhaul One Medical’s services as the current experience is unacceptable.

No meaningful resolution is ever provided under the standard subscription. For nearly every issue, customers are redirected to primary care services that are not included in their subscription & cost EXTRA.

This feels misleading and fundamentally inconsistent with how the service is marketed.

I had an extremely poor experience with One Medical. I paid $289 for a short video visit where the provider explicitly stated they could not help over zoom, provided no prescription, no new treatment plan, and no actionable guidance beyond telling me to continue what I was already doing and schedule an in-person visit.

Despite repeated follow-ups, I was met with vague responses, promises of callbacks that never happened, and no meaningful attempt to resolve the issue. The billing dispute process was just as frustrating as the visit itself.

Charging a full visit fee for an appointment that delivers no medical care or value does not align with patient-centered care. Between the quality of care and the customer service experience, I’ve lost confidence in the platform and will not recommend One Medical at all.

To summarize:

1. I was already happy with my existing medical coverage in Florida; I only joined One Medical because of its associated Amazon branding. As a happy Amazon customer of many years, continually impressed with its exceptional customer support, I wanted to give One Medical a try in support of the Amazon brand and its mission to help improve primary care. I never would have joined One Medical had the "Amazon" name not been attached to it.

2. Prior to joining One Medical, I verified with the One Medical sales rep that my medical insurance, AvMed Entrust, was accepted.

3. Furthermore, the One Medical website specifically listed "AvMed Entrust" as an accepted insurance plan.

4. Even though One Medical bills by group, not specific physician, I proactively chose a PCP within One Medical that was showing as 'In-Network' on the AvMed website, out of an abundance of caution.

5. Mythili Penugonda, MD, an available One Medical provider, was showing as "in-network" on the AvMed website.

6. Despite joining One Medical in October with available appointments that same month, I proactively waited on scheduling my virtual visit until November to ensure that Dr. Penugonda would be my AvMed PCP of record effective 01 November.

7. Days prior to my virtual visit, I uploaded my AvMed Entrust insurance card to my One Medical profile and was informed that I had a $100 copay.

8. On 03 November 2025, Dr. Penugonda (an internal medicine physician) and I had an approximately 15- to 20-minute virtual/remote visit via Zoom. It was just a conversation, and no procedures were performed (virtual appt).

9. The $100 copay was paid promptly after my initial virtual visit with Dr. Mythili Penugonda on 03 November 2025.

10. After the visit was completed and my copay was made, I was then told by both One Medical and AvMed that the visit was "Out of Network."

11. There is nothing more I could have reasonably done as a consumer to ensure that the visit was in-network.

12. I would never knowingly see an out-of-network physician, especially since I have insurance and can walk down the road to my prior PCP, Dr. Bharath Radhakrishna, MD, at very low cost.

13. Images in support of the statements made herein were all provided within my One Medical message portal.

14. One Medical is pursuing an additional $204 from me, which I will never pay.

15. I am now in the process of reaching out to Amazon corporate for resolution. If unsuccessful, I will cancel my prime membership.

Online urgent care is sold to us thinking it is an ‘urgent care’ when it is really a triage since when in the "visit" and within minutes they tell you: "I can't diagnose this over video; you need to go to an in-person clinic."

The worst experience i have ever had in my life, and i never set foot in the door. They set me up with 3 different docs, and 2 different appt times, they canceled all 3, and said they set me up with a new one, and cancelled 2 hrs before that appt. And then asked me if i wanted to reschedule. It was all on purpose. I think you can figure it out.

Got a bill for $949 to establish primary care. A five minute appointment cost $949!? Called customer service many times and they insisted that amount was reasonable. Honestly, the worst experience I have ever had.

One Medical double-charged me for the same month (1/5 and 1/18), activated my account, let me renew prescriptions that same night, and then shut my membership off anyway. When I tried to fix it, support stonewalled me, gave contradictory explanations, and kept blaming Amazon while Amazon blamed them.

The worst part is they repeatedly hid behind “HIPAA” to avoid answering in writing, even though I initiated the messages and the issue was strictly about billing and account status, not medical details. That’s not how HIPAA works.

After weeks, no one took responsibility. Just blame-shifting, excuses, misinformation, and a broken Amazon integration they refuse to fix. Easily one of the most frustrating customer service experiences I’ve had. Be careful if you sign up through Amazon, the system doesn’t work, and support won’t help you.

I joined last September to use the travel medicine service which, at the time, was clearly shown as being inclusive with membership. Short video consult with a provider and a simple prescription for anti-malarial and altitude sickness tablets - i'd done all the work to complete the travel schedule prior to the consultation. then the surprise bill for $340! apparently i had a scheduled moderate to high complexity consultation that my insurance will not cover. this is misleading price gouging

Used them 10 years ago - amazing on time and caring. Then amazon bought them. Run away. Do not use this service. Doctor no shows my appointment and they bill you anyway. This company is seriously messed up now. Do not use them.