Onsport Avis 

I would definitely purchase from onsport again. They were super responsive with queries and made the purchase a really good experience from start to finish.

I ordered some shoes online on a Monday morning, got the confirmation email. They turned up the next Tuesday evening, possibly the fastest delivery I've ever received, I never even received an "it's been shipped" email and they simply turned up.

Excellent to deal with. I had received an email regarding a hold which I was told it happens occasionally. Communication was quick and sorted straight away. I then received product within 3 days, which was earlier than originally notified. Would def purchase from there again.

Wish I could give a zero score. As others have said they sell items they don’t have stock of and don’t plan to re-stock. They claim to have live chat but that doesn’t work and there is no phone number to call.

I ordered an e-scooter on 26th December, which was due to arrive on 4th January. It never did. On 18th January I contacted Onsport via email (no live chat or phone number) and they said there had been an issue with my batch to be sent out but it will arrive before 31st January. On 24th January when I followed up again they said it had been lost in the post and they are not re-stocking the item. I bought it with Medibank points and the only reason I converted was to purchase this item. Assuming I get a refund I’m stuck with vouchers for a store that doesn’t have any other things I really want to buy.

I think they should it clear at the time of order they have limited stock and if the item is not delivered they don’t plan to re-stock. There was zero mention they were planning to discontinue offering the product and if this had been stated I would have checked their stock levels to make sure I was going to get the item.

On March 23 I ordered a Fitbit from onsport. It stopped working. I returned it, and they sent another. On 23 August, the replacement stopped working. I returned it and they sent another. On September 20 this stopped working. I returned it and requested a refund. They would only send a replacement. The replacement has stopped working. I sent it back. No refund.

I have been waiting for my order for 23 days, I have received numerous excuses for why my order has not been shipped. First it was that there was no stock, then there was stock but there was an error allocating to my order and you're now unable to cancel or refund (going against all advise from the ACCC). I have waited 3 days for management to call me. The Live chat on the website doesn't exist, and there is no phone number. This is honestly the worst experience I have ever had with online shopping, the customer service is as non existent as the product I paid for.

DONT SHOP HERE.
Order placed back end of August under the expectation that the warehouse was in Sydney.

It is now October and the items have still not arrived. Tracking number is stagnant - IE - hasnt been updated since early September.

I certainly would not recommend this company.

Still waiting for one item to arrive after 21 days. I would not mind waiting, but what I think is really poor customer service is that I have had an online chat twice and they promised to find out what was going on with the missing item, but no one ever did contact me.

They sent the item in a really old zip lock bag, which was odd.
Refused return due to thr item being bathers even though unworn and tried on over clothing. I think when retailers do this, it's poor customer service. Really no different to returning unworn items of any other category.

Sells products they don't have in stock. I will not recommend them at all. Be careful as they use Catch to sell their products

Sent an item that wasn't as described and then the item I'd originally paid for wasn't available. Instead of a refund, I got credit but their stock is extremely limited in my size so had to settle for something I didn't really want. The kicker is I then had to foot an additional $10 for delivery of these goods that I didn't really want in the first place, so I've essentially paid two lots of delivery and not ended up with what I wanted anyway.
I won't be back.

Basically I am happy with the experience. I welcome being able to use my qantas FF points BUT as a new member I could not find where to enter my $10.00 welcome reduction.

Sells products they don't have in stock with no known arrival date from suppliers. Website claims item will be shipped in 1-5 business days; waited 2 weeks, no information. Contacted customer service who say they've "oversold" the item and don't know arrival date from supplier. Don't even have the courtesy to tell customers their orders are on backorder and don't know when they will arrive. Website still shows items as available even when they don't know when it will be back in stock. Terrible business model.

Do not recommend.
I have ordered a Garmin watch and have been waiting for almost 2 month!!! The support says they have an issue with their supplier…for 2 month?!
If you truly value your clients, buy one from Garmin store and send it to me.
As I understand, this issue is with all Garmin devises. They sell a wide range of Garmin products, but they don’t have anything in stock and quite reluctant to update the website to reflect the real availability.

To be fair, they have offered a cash refund, but not for all their gift cards I used for the order. Big question is what I supposed to do with their gift cards if I got them specifically for this order?

Probably wouldn’t purchase from again . They sell stuff they don’t have in stock , waited nearly two weeks for a Garmin watch to be sent from the time I ordered . Postage was quick though .

The address was incorrectly provided by on sport to Australia post. When I contacted On Sport they told me once they received the return it would be reposted to me. The next day they contacted me that there was a “system glitch” and my shoes were no longer available. They wouldn’t explain where the original shoes went. I had a voucher specifically for the shoes I had purchased and now have a voucher with On Sport that I won’t use.

The item bought arrived promptly and the item a swimming watch is excellent

Great site just need more sizes and bigger range for Sydney swans

Ordered 2 pairs of Rip Curl Trail Cargo 20 Inch Walkshort Mens. Couldn’t be more happy with these shorts, they are true to size and there are many pockets and even a secret pocket for my keys/change in the main hip pocket. And once again the delivery was prompt. Thanks guys.

shoes arrived on time in perfect working order. Nice.