Spoke to Lizzi via Onward Call Centre yesterday and I have to say She was so Professional, Friendly and Helpful! What a difference it makes to be dealing with someone from Onward who doesn’t make you... Voir plus
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Lisez les avis des autres
Paul G has been out a couple of weeks ago and then again today to fix my broken bathroom door, couldn't ask for better service from him his customer service and compassionate nature is second to none.... Voir plus
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I’ve been waiting for 2 repairs to be done for over a month nothing has happened so I’m not happy on a brighter note fortunately i spoke to the same lady who initially logged them Mandy she wasn’t ha... Voir plus
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Sharron has been absolutely amazing! She has made me feel so at ease about my situation and helped take pressure away nothing has been too big of an ask from her. She has always been more than happy t... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Onward is one of the largest registered providers of social housing based solely in the North West of England, with 35,000 homes across Greater Manchester, Cheshire, Merseyside and Lancashire. We are a not-for-profit organisation regulated by the Regulator of Social Housing. Our purpose is to enable customers to be their best by providing homes that people love in places they are proud of.
Coordonnées de contact
Onward Homes, M21 7QY, Manchester, Royaume-Uni
- 03005550600
- customerservices@onward.co.uk
- www.onward.co.uk
4,7
Excellent
1 k avis
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A répondu à 85 % de ses avis négatifs
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Clarity and Consistency I rang Onward seeking clarification…
I rang Onward seeking clarification about some ongoing repair issues. Michael took my call and listened carefully to what has become a quite complicated and detailed case. He contacted an external company for further information and was then able to provide me with clear guidance and reassurance regarding forthcoming repair visits. It was exactly what I needed and I am very grateful for his help and understanding.
8 septembre 2026
Avis spontané
Réponse de Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
Excellent customer service as always…
Excellent customer service as always and today Lauren has helped me massively with my inquiry.
9 septembre 2026
Avis spontané
Réponse de Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
I spoke to Darren to raise 1 or 2…
I spoke to Darren to raise 1 or 2 repairs & he was really helpful! He had the patience of a saint as I went through my list & a great sense of humour which goes a long way when working in customer service! Thank you Darren for the 5 star service!
9 septembre 2026
Avis spontané
Réponse de Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. Were so pleased to hear that you were happy with our colleague Darren's service.
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Mandy the call handler helped me out…
Mandy the call handler helped me out with every enquiry I made on the call today even to the point of working around my work schedule to book appointments in and chased up and ongoing long standing repair that was made in July can’t thank her enough for putting me at ease and rescheduling upcoming repairs and gas safety appointment thank you for all you help lovely customer service skills hope to have her answer my call in the future
9 septembre 2026
Avis spontané
Réponse de Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleague Mandy's service.
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
The lady that took my call was very…
The lady that took my call was very professional and very helpful deserves a pay rise and promotion thank you
8 septembre 2026
Avis spontané
Réponse de Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
Danielle
The customer service specialist, Danielle, was very professional and helpful today (8/9/2026, 16.21) when I enquired about an ongoing repair.
8 septembre 2026
Avis spontané
Réponse de Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
Carl DMC
Carl DMC, really helpful, he noticed I had a few jobs needed doing and called the agency to book them in for me.
Thank you very much!
8 septembre 2026
Avis spontané
Réponse de Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
Great handled call very well and…
Great handled call very well and followed up my query regarding a job
7 septembre 2026
Avis spontané
Réponse de Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service,
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Best service ever
Best service ever. Excellent quality in all areas. Very professional attitude and great care for customers. Serving me for over 12 years and never let me down. Highly recommended!
7 septembre 2026
Avis spontané
Réponse de Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us.
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Always extremely helpful and patient…
Always extremely helpful and patient staff. My problem was sorted out very quickly without any fuss
3 septembre 2026
Avis spontané
Réponse de Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us.
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Well handled and spoken very friendly…
Well handled and spoken very friendly and was very understanding and explained the situation properly. Thank you Michael.
4 septembre 2026
Avis spontané
Réponse de Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us.
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Very happy with the service and how…
Very happy with the service and how quick some one came out although can't be repaired till monday
4 septembre 2026
Avis spontané
Réponse de Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
How this company has manipulated the…
How this company has manipulated the trust pilot reviews I will never . You call them they do their job , usually not very well then ask you to leave a review ??? For doing their job ..
No one I’ve talked to at several different estates they run has ever spoken a good word about them . They charge a fortune .. keep putting prices up yet they cutback on their services . They do not have gardeners they have grass cutters , their cleaning team just hoover . They are so liberal and are scared of knocking on peoples doors and telling them the rules . They are so useless words cannot explain .. their housing experts , far from it collect metre readings and go .. we’ve had a rat plaque no bin area for 3 or 4 months so bins are in a parking space ( mine ) we have so many issues here at hatherton court walkden Worsley don’t ever think of moving on here or any of their properties ..
you have cheated this trust pilot review and should be ashamed Onward
3 septembre 2026
Avis spontané
Réponse de Onward Homes
Hi,
Thank you for taking the time to review.
We are truly sorry to hear about your recent experience with our service. This is not the standard we strive for. Please be assured that we will use your feedback to improve in the future.
I have called and left a voicemail to discuss this matter with you today. If you get in touch with us so we can raise an official complaint for this service, you can do so by visiting the My Onward Portal (my.onward.co.uk), emailing customerservices@onward.co.uk, calling 0300 555 0600 or messaging 07418 344 603 on WhatsApp between 8am-6pm Monday to Friday and 10am-6pm on Wednesdays.
Best regards,
Onward Homes
Helpful
I spoke to Lizza frim the customer service team at Onward, regarding a problem I had with my control panel for my heating, she went through some troubleshooting steps with me, but unfortunately we couldn't solve the issue over the phone, she emailed the relevant gas team whilst I stayed on the phone and an appointment was set up for the next working day. She was polite and helpful.
3 septembre 2026
Avis spontané
Réponse de Onward Homes
Hi,
Your kind words have truly made our day! We’re thrilled to know that Lizzi was able to support you so well. Thank you for sharing your feedback—it helps us continue to provide the best service possible.
Best regards,
Onward Homes
Absolutely brilliant
Absolutely brilliant. The workers where really friendly and worked so hard with reboarding the bathroom floor and laying the vinyl down. They were brill so thanks very much James and Dan. 😃
3 septembre 2026
Avis spontané
Réponse de Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service,
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Great customer service from Dannielle.
Had an issue with my uncles service charges. Dannielle was polite and extremely helpful in resolving the issue. Thank you Dannielle.
2 septembre 2026
Avis spontané
Réponse de Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service,
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Lizzi went above and beyond with…
Lizzi went above and beyond with helping with repairs very polite and listened
2 septembre 2026
Avis spontané
Réponse de Onward Homes
Hi,
Your kind words have truly made our day! We’re thrilled to know that Lizzi was able to support you so well. Thank you for sharing your feedback—it helps us continue to provide the best service possible.
Best regards,
Onward Homes
Réponse de Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service,
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Onward New Build Team
I had a problem with my new build property. Sandra and the new build team at Onward were brilliant. They loaded with Lovell (building company) and sorted my problem efficiently and as quick as they could.
Sandra was a delight to speak to everytime she called with an update on what was happening with my repair/timescale etc.
Hopefully I don’t have any more issues but can rest easy knowing if I do Sandra and the team are there to assist and sort it out.
13 juillet 2026
Avis spontané
Réponse de Onward Homes
Hi,
Your kind words have truly made our day! We’re thrilled to know that Sandra was able to support you so well. Thank you for sharing your feedback—it helps us continue to provide the best service possible.
Best regards,
Onward Homes
Matthew W From Customer Service was…
Matthew W From Customer Service was very helpful and friendly today, he’s is a credit to Onward
1 septembre 2026
Avis spontané
Réponse de Onward Homes
Hi,
Your kind words have truly made our day! We’re thrilled to know that Matthew was able to support you so well. Thank you for sharing your feedback—it helps us continue to provide the best service possible.
Best regards,
Onward Homes
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