My 85year old mum’s internet went down yesterday & she was so upset & scared with no way to contact anyone. Although it couldn’t be fixed yesterday, another engineer came early today & really kindly,... Voir plus
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Lisez les avis des autres
Mark sorted out a faulty line at home on 21st September. Mark was very professional and polite. He is so knowledgeable and diagnosed a number of issues that have been existing for many years. We had... Voir plus
Friendly engineer who was on time and communicated well, regarding his estimated arrival time etc. The engineer could answer any of my questions and did thorough checks for pipe work etc before instal... Voir plus
Good communication by text and phone call to check an early arrival was OK. Also during installation to agree positioning etc. Good clean professional installation. On completion Router would not p... Voir plus
À propos de l'entreprise
- Service internet et téléphone
- Entrepreneur spécialisé dans les télécommunications
- Entreprise de télécommunications
- Fournisseur d'accès Internet
- Fournisseur de connexion internet
Écrit par l'entreprise
We’re the people that make the net work - as the nation’s largest wholesale broadband network, we’re rolling out Ultrafast Full Fibre broadband across the UK. It’s our fastest and most reliable broadband yet, and we’re well on our way to making it available to 25m homes and businesses – building the UK’s fibre future.
Coordonnées de contact
Royaume-Uni
- www.openreach.co.uk
4,6
Excellent
411 k avis
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Les gens ont aussi consulté
Friendly, knowledgeable engineer
Friendly engineer who was on time and communicated well, regarding his estimated arrival time etc. The engineer could answer any of my questions and did thorough checks for pipe work etc before installing the new system. He made sure it was working and ready before he left and cleaned up after his work.
25 septembre 2026
Very quick and efficient and engineer…
Very quick and efficient and engineer very polite.
25 septembre 2026
Engineer was a lovely gentleman…
Engineer was a lovely gentleman explained everything clearly so I could understand the reasoning behind placement etc
23 septembre 2026
The engineer was very friendly and…
The engineer was very friendly and helpful. The work was completed tidily and quickly. All in all we were very happy with the installation however although the broadband speed is much improved it is definitely not as high as advertised.
24 septembre 2026
Engineer helped find a solution that…
Engineer helped find a solution that put the fibre ONT in a good location within the house and kept the cable from being installed in a really poor location aesthetically.
25 septembre 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
I still can't get a decent receptiion
I still can't get a decent reception on iPlayer or ITVX
25 septembre 2026
Réponse de Openreach
Hi Carolyn,
Thank you for contacting us via Trustpilot. I'm sorry to hear about your experience. I can understand how disappointing this must have been, particularly when you're still unable to get a reliable connection for services such as iPlayer and ITVX. This is not the level of service we aim to provide. Regarding the connectivity issues you've described, I'd recommend contacting your service provider directly. They are best placed to investigate the issue and review any concerns with your broadband service. If required, they can also raise any queries with Openreach on your behalf. Please accept my sincere apologies for the inconvenience caused. ^Rumela
Engineers very pleasant
Engineers very pleasant, informative and worked to get us up and running as quickly as possible. Very impressed
25 septembre 2026
Very friendly & professional
Very friendly & professional, I wasn't fussed on where it was put in my home but he made sure it was best for me & he didn't like the idea of wires being everywhere which I liked as he wanted it to look neat & tiredly.
24 septembre 2026
Avis spontané
Peter was spot on new what he was doing…
Peter was spot on new what he was doing ,explained everything, done a great job
26 septembre 2026
I am inhappy about it
I am inhappy about it. My ring doorbell wasn’t done so I didn’t know if someone had rung it, which happened. It was an electrician so he sorted it out, which was very kind of him as it took some time. Neither was my laptop or printer which is also causing problems and finally it has affected my burglar alarm which now has a flicking orange light which I can’t get remove.
25 septembre 2026
Engineering lied about visit and took extra 3 days to complete job
Engineering rang me late Friday 18/9/26 evening said would come Saturday. Rang me Saturday 19/9/26 said something about picking up his niece can he come Sunday 20/9/26. He was a no show Sunday. Rang Sky to complain. They said OpenReach said job completed 18/9/26 but it wasn’t. I have photos taken Sun to prove he didn’t attend. He came Monday to complete the job. Terribly poor service. Not to mention the inconvenience. Had to wait 3 days after scheduled appointment. And the engineer is a liar not to mentioned not good for company’s reputation.
21 septembre 2026
We cannot connect our tvs to the…
We cannot connect our tvs to the internet since having the new router installed and cannot get a number to speak with someone!!!
21 septembre 2026
Réponse de Openreach
Hi there,
Thank you for contacting us via Trustpilot. I'm sorry to hear about your experience. I can understand how frustrating this must have been, particularly when you have been unable to connect your TVs to the internet since the new router was installed. This is not the level of service we aim to provide. As your service provider manages your broadband service and equipment, they are best placed to review the issues you've described and provide any further support required. If needed, they can also raise any queries with Openreach on your behalf. Please accept my sincere apologies for the inconvenience caused. ^Rumela
Engineer was so helpful and tidy
25 septembre 2026
The guy was very friendly and helpful
25 septembre 2026
The engineer was professional
The engineer was professional, answer all questions and queries. He also communicated his arrival time.
25 septembre 2026
Good communication throughout and…
Good communication throughout and friendly member of staff
25 septembre 2026
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