Mohammed phoned to say he could come early due to a cancellation. He came, was very personable, chatted, had a coffee then got on with the installation. He was very thorough, making a very tidy job of... Voir plus
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Lisez les avis des autres
I apolgise for not recalling the engineer's name however he did tell me on the day. He also made sure I understood why he was at my house and at each stage explained the installation process and... Voir plus
The Openreach engineer came to the house yesterday and quickly and efficiently installed the BT router so we can get good broadband speeds and use our landline phone when it goes digital next ye... Voir plus
Engineer was on time, listened to our needs then carried out the work. He was slilfiull and contientious in his work. We ended up with the CSP relocated and the ONT exactly where we requested. Router... Voir plus
À propos de l'entreprise
- Service internet et téléphone
- aussi dans
- Entrepreneur spécialisé dans les télécommunications
- Entreprise de télécommunications
- Fournisseur d'accès Internet
- Fournisseur de connexion internet
Écrit par l'entreprise
We’re the people that make the net work - as the nation’s largest wholesale broadband network, we’re rolling out Ultrafast Full Fibre broadband across the UK. It’s our fastest and most reliable broadband yet, and we’re well on our way to making it available to 25m homes and businesses – building the UK’s fibre future.
Coordonnées de contact
Royaume-Uni
- www.openreach.co.uk
4,6
Excellent
413 k avis
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Les gens ont aussi consulté
Engineer was very professional
Engineer was , friendly, fast and respected our property.
30 septembre 2026
Excellent service
30 septembre 2026
Very polite & friendly explained…
Very polite & friendly explained everything that was going to be carried out during installation
30 septembre 2026
Quinn engineers very thorough and took…
Quinn engineers very thorough and took the extra effort to reconnect to the original router position with great difficulty. Clean and tidy and represented open reach very well.
30 septembre 2026
Neat, efficient installation.
Mohammed phoned to say he could come early due to a cancellation. He came, was very personable, chatted, had a coffee then got on with the installation. He was very thorough, making a very tidy job of it. Once it was completed he connected my Hive hub and guided us through checking that our devices connected to the new system.
30 septembre 2026
Good communication with regards to the…
Good communication with regards to the appointment. Checked if they could turn up earlier than expected. Very polite and friendly, great explanation of work being done. Extremely tidy worker.
30 septembre 2026
Your engineer was polite respectful and…
Your engineer was polite respectful and worked diligently a very good installation
30 septembre 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Your engineer was excellent…
Your engineer was excellent unfortunately I can't say the same about the process of booking the alteration your conclusion of allowing 8am 1pm
Time frame and they turn up at 12.55
30 septembre 2026
Réponse de Openreach
Hi Lenmed,
Thank you for contacting us via Trustpilot. I’m pleased to hear that the engineer who attended was excellent. However, I’m sorry to hear that the appointment experience did not meet your expectations. I understand how frustrating this must have been, particularly when you were given an 8am to 1pm appointment window and the engineer did not arrive until 12:55pm, leaving you waiting for almost the entire slot. While I’m pleased that the engineer provided a positive experience, I understand that this does not take away from the inconvenience caused. This is not the level of service we aim to deliver. Please accept my sincere apologies for the inconvenience and frustration caused. ^Pratim
He arrived on time explained what the…
He arrived on time explained what the work entailed and how to operate the new equipment
I was very satisfied with his work and attitude
30 septembre 2026
Engineer arrived on time
Engineer arrived on time, explained what was involved. Was quick and efficient. Explained how to set up our devices. A good experience
30 septembre 2026
Very pleasant person very helpful made…
Very pleasant person very helpful made no mess
30 septembre 2026
If i could have given it a zero
If i could have given it a zero I would... cos that's how many apps I can use on my TV since the sky hub upgrade. We struggled to get online with our phones and could only do so using the qr code as the wi-fi password supplied is incorrect. Of course sky autobots are of no assistance if your query is not straightforward... Im not a happy me.
30 septembre 2026
Réponse de Openreach
Hi Lynne,
Thank you for contacting Openreach via Trustpilot. I'm sorry to hear about the difficulties you've experienced since your upgrade. I appreciate how frustrating it must be to have problems connecting devices, especially when the Wi-Fi password provided does not appear to be working correctly and you're unable to access services on your TV as expected. I can also understand your disappointment when trying to get support and feeling that your issue isn't being adequately addressed. This is not the level of service we aim to provide. In regard to the issues you've experienced, I recommend contacting your service provider so they can investigate the Wi-Fi password concern, review your hub's configuration, and help restore access to any affected apps and devices. They are best placed to run diagnostics, identify the cause of the problem, and arrange any further support required. ^Basundhara
Adam your engineer was excellent,and he…
Adam your engineer was excellent,and he completed all the work in quick time and to a very good standard,so well done Morrison’s Communications working on behalf of Sky!
30 septembre 2026
Engineer very considerate and though…
Engineer very considerate and though fibre did not work initially he arranged for resolution at exchange and then returned to finish job 2 hours later. Only reason not 5 stars was it took 3 weeks to get appointment.
30 septembre 2026
Excellent and very helpful …
Excellent very helpful and informative operator. Nothing too much trouble.
30 septembre 2026
The fitter was polite
The fitter was polite, professional and knew his job. He left the area clean, gave us all the info we needed and was really friendly. A great job done!
30 septembre 2026
Efficient, clean installation
Engineer was very helpful and knowledgeable and did a great job.
30 septembre 2026
The guy was very nice respectful he…
The guy was very nice respectful he made this experience seem less, tidied up after he was finished using my hoover, I like a man that can do housework 😂 now I am up & running & it feels great, I didn’t even have to move as I am a disabled pensioner I would definitely give him unlimited stars ✨
30 septembre 2026
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