Open Space Concepts Avis 347

From our first contact with OSC we were impressed with the quality of service and attention to detail relating to our project. After the basic design was agreed their surveyor travelled up to the north of Scotland to see us and provide the final quote (which came as a pleasant surprise).
Once we confirmed the order, the delivery time was about 10 weeks and we were kept informed throughout. The fitters arrived as promised and were professional and friendly throughout the quite difficult installation.
We now have a beautiful glass veranda which gives us a huge additional space that merges perfectly with our garden.
We wouldn't hesitate to recommend Open Space Concepts and are really delighted with the final result.

Excellent service from start to finish, and we're delighted with our "Ambient" Glass Room. Only two very minor observations - the initial third-party quotation for new base works was wildly expensive, but OSC quickly found a better-value contractor; and assembly time on-site was longer than expected, but the team were really friendly and professional, and the finished room is all we hoped for.

Our entire experience was one of efficiency and helpfulness.
OSC were honest during pricing and programming of the works. Carried out a thorough survey which made the installation seamless.
Helpful answering questions and held the delivery to suit our needs.
Excellent product and service from an excellent company.
Would thoroughly recommend

Design consultation was first class. Questions were dealt with in a timely manner. Updtes were timely and instalation crew were excellent and most accomodating. The pod is a game changer for us!

Amazing service from survey to fitting . I would give more stars if I could . Thankyou to whole team.

Fantastic service from start of process to completion of installation. No hard sales and professional throughout. Efficient instillation and clean and tidy from the installers.
Would certainly recommend..

I chatted with Gorge, who is extremely rude in customer service with poor anger management. They advertised they could fit within two days in their advertisement, and when I inquired about that, the person said I was looking for something cheap. Sad! I would stay away from them if I were you. If this is the way they treat potential clients, how will they treat you when they have your money?

Fabulous room created with no fuss. Very professional and robust. I now live in the garden with a seamless connection to the house with raised deck flooring installed by Cheshire Decking. Totally amazing “extension” to a small house. All i have needed is an Oodie for winter comfort. To me it is a year round living room with my 62kg rescue dog.

Been in the showroom today, to say I was impressed is an understatement
Pure quality With staff very knowledgeable

We are delighted with our Ambient Glass room it’s even better than we expected. The buying process and service were excellent, from Billy the surveyor, Charlotte administration to Chris and Scott the fitters. The fitters were professional and polite. I would not hesitate to recommend the whole team and the end product! Thank you.

Very efficient company , fantastic brochure with explanation of how awning works and is constructed. Once contact made quick reply and very good comparison to other quotes. Efficient fitting , approachable and professional service . I would definatly recommend this company to my friends .

The new doors to our existing structure arrived on time, at the specified cost, and were fitted efficiently and tidily.

Many thanks for a superb job. We are extremely pleased with the way your company has supported our request from the initial contact, through the planning stage to the final completion. Grateful thanks to Chris and Scott who worked so hard to complete the build in time for our golden wedding celebration.

Although we are generally pleased with our viewing Pod the customer service was very poor. With regard to the sliding doors we were not informed that there is a gap between each one which let's the rain in!

The installation of our Vue Pod was completed yesterday and to say I am happy is an complete and utter understatement!!!!

I initially spoke to Leah when making enquirers about the Vue Pods. She was helpful and unbelievably patient with the endless questions I had, and I mean endless.

Billy then completed a site visit. He was so meticulous and reassured us that it was possible to fit the Vue pod withing our tight space. I ordered our Vue Pod there and then!

I couldn’t wait for the Vue Pod's delivery and received frequent updates from the team. Both Leah and now Charlotte were again so patient and understanding with my queries.

When we initially received the date of installation, I inquired with Charlotte if this could be done sooner to accommodate my son’s first birthday party. Charlotte set realistic expectations that this may not be possible but she would do what she could. Charlotte was also unbelievably patient with my messages and somehow managed to bring the installation date forward and was so brilliantly kind and accommodating.

George and Stefan then arrived on Monday. They were extremely courteous and effortlessly professional, as well as being so clean and tidy! The build took three days, and WOW, it looks better than I could ever have imagined. My husband and I took an expensive risk as we didn't see the Vue Pod in person when we ordered it and fortunately the risk paid off!! The craftsmanship is excellent, the glass is strong and it looks so expensive.

Thank you so much to the whole team! What excellent customer service and product. I cannot wait to show my friends and family it this weekend when its decorated for a party!

We have just had a Markalux awning supplied and fitted by OSC. An excellent company. Provided sooner than the estimated date. The quality of the awning is excellent, it looks fantastic. The installers were great, very tidy and efficient. We are very happy with our purchase from OSC

I would highly recommend OSC. They were great for a number of reasons:
- on the Sales side they don't engage in any 'hard sell' and the quoted price is the all-inclusive, actual price; no sudden big price drops when you mention they're up against competitors.
- the price was the best of the 4 quotes we got from different companies anyway
- during the spec stage people were available to discuss technical details and my queries were answered promptly, with a willingness to listen to my input & concerns (our property is a 200yo granite listed Farmhouse so presents some specialist issues)
- the installation was expertly done, the lads were great to work with and all my concerns about effective flashings and sealing to extremely rough granite block-work proved unfounded due their skillful use of lead etc
- arrangements for the work itself and all the admin side was expertly handled, with clarity, flexibility and charm!

2nd time I've used osc and the team are just wonderful the aftercare service is top notch can't fault them