Excellent ordering experience and next day delivery at no additional cost. Product just what I wanted and great value for money. However, there was a discrepancy with the product I ordered and that w... Voir plus
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Lisez les avis des autres
Very competitive pricing and delivery next day. I ordered two different sizes of Really Useful boxes, because both sizes were cheaper than anywhere else I have looked online. I haven't seen Paperston... Voir plus
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I placed my order on Friday just before the Bank holiday weekend, thinking it would arrive during the following week. To my surprise it was delivered the next day, just in time for the hottest... Voir plus
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Hefty bookends, marketed independently. I wanted a set of steel bookends a little larger than the numerous sorts that Amazon offers, so I googled "Bookends" and found Paperstones, with a spec. that... Voir plus
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À propos de l'entreprise
- Magasin de fournitures de bureau
- Fournisseur de cartouches d'encre
- Fournisseur de produits de nettoyage
- Magasin de matériel de bureau
- Magasin de meubles de bureau
- Papeterie
À propos de Paperstone
Écrit par l'entreprise
Who are we?
We’re Paperstone - a trusted online business supplies provider with a refreshingly human touch. For over 20 years, we've helped UK companies stay stocked and equipped, combining quality products with fair prices and people that genuinely care. We're serious about getting things right - and making life easier for our customers, however and wherever they work.
Everything you need, all in one place
From everyday stationery and ergonomic chairs to cleaning products and workwear, we stock over 29,000 items from leading brands. Whether you’re just starting out, scaling fast, or running an established operation, we’ve got what you need - all in one easy-to-shop website.
A smoother way to shop
Our award-winning website is built for speed and simplicity, with smart search tools that help you find exactly what you’re after - no faffing, no frustration. It just works.
Fast, free delivery
Need it quickly? Orders over £50 are delivered the next working day, free of charge. No hidden costs, no surprises - just a reliable service that works around you.
Friendly experts, always on hand
We take service seriously, and we don’t hide behind ticketing systems or call scripts. Our friendly team knows the products inside out and is here to help - whether it’s a quick question, a custom quote, or sorting something that’s gone wrong. We're real people, ready to make things right.
Our Low Price Promise
Great service shouldn’t cost a premium. We keep our prices sharp, so you always get great value - without compromising on quality or support.
Helping you make greener choices
We’re proud to do business the right way. That means offering more sustainable product options and working with Weaver, a trusted accreditation scheme, to help you make eco-friendly decisions with less effort.
Paperstone Details
Écrit par l'entreprise
- Free next day delivery
- Free next day delivery on all orders over £50 and only £4.95 for orders under £50.
- Zero-hassle returns
- If for any reason you’re unhappy with one of our products, we’ll collect it from you and you can either choose to have it replaced or get a full refund – as long as it’s in resalable condition.
- Free gifts
- Shop with us and the more you spend, the more we reward you with free gifts including free chocolates, shopping vouchers or even more stationery! Or we'll donate to our chosen charities on your behalf.
- Low Price Promise
- Our Low Price Promise is our commitment to make sure we offer you low prices every time you shop with us. We monitor competitor prices using Skuudle (an expert price checking tool). We offer low price value products in our everyday range and make sure you always pay the lowest price around. And, if there's ever a product we've missed we offer a price match service.
Paperstone's Low Price Promise
We won't be beaten on price!
Our Low Price Promise is our commitment to make sure we offer you low prices every time you shop with us.
We monitor competitor prices using Skuudle (an expert price checking tool). We offer low price value products in our everyday range and make sure you always pay the lowest price around. And, if there's ever a product we've missed we offer a price match service.
Coordonnées de contact
Oxford House, 15-17 Mount Ephraim Road, TN1 1EN, Tunbridge Wells, Royaume-Uni
- 0345 567 4000
- hello@paperstone.co.uk
- www.paperstone.co.uk
4,8
Excellent
5 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Ordered by phone.Friendly and helpful
Ordered by phone.Friendly and helpful advisor.Very good quality goods arrived the next day.
24 octobre 2025
Réponse de Paperstone
Glad we could help with placing your order, and that everything turned up as expected 😊
Kelly - Customer Service Team
My order was opened
My order was opened, the paper container was torn from both side. Other orders are completely intact.
This is an unusual trend.
17 octobre 2025
Avis spontané
Réponse de Paperstone
Sorry to hear that the delivery arrived with some damages.
We've sent you an email to get some more info from you so we can get this looked into.
Kelly - Customer Service Team
Easy ordering prompt delivery
Easy ordering prompt delivery. What isn't there to like.
17 octobre 2025
Réponse de Paperstone
Our job here is done 😉 Thanks Omar.
Kelly - Customer Service Team
Réponse de Paperstone
Glad to see you've come back for more of that great service 😉
Kelly - Customer Service Team
Réponse de Paperstone
There's plenty more of where that came from, David 🤩
Kelly - Customer Service Team
excellent prompt service with very…
excellent prompt service with very economical prices
14 octobre 2025
Réponse de Paperstone
Glad we checked all the right boxes for you, David ✅
Kelly - Customer Service Team
Very efficent service from Paperstone…
Very efficent service from Paperstone and i received my order within 2 days. Thank you to all the team and i shall use you again
8 octobre 2025
Réponse de Paperstone
Thanks Tom. We look forward to welcoming you back 😊
Kelly - Customer Service Team
Easy ordering and plenty of emails…
Easy ordering and plenty of emails telling what’s going on
7 octobre 2025
Réponse de Paperstone
Communication is key, or so we've heard 😉 Hope you're enjoying your new coffee machine.
Kelly - Customer Service Team
Good price for a quality item
Good price for a quality item. Easy to order and fast delivery. Overall a very good service from Paperstone
27 septembre 2025
Avis spontané
Réponse de Paperstone
Hopefully we can go from good to great with your next order 😉
Kelly - Customer Service Team
Prompt warning and apology for a two…
Prompt warning and apology for a two day delay.
Then arrived only one day later.
Parcel contained quite fragile plastic file boxes but packaged well and arrived in perfect condition.
Cat rated box ten out of ten!
Items very satisfactory so will use Paperstone again.
6 octobre 2025
Réponse de Paperstone
Paperstone is proud to be pet-approved 😻
Kelly - Customer Service Team
There was some cosmetic damage on my…
There was some cosmetic damage on my purchase.I was given a generous discount.
The order was placed Wednesday. Received Thursday.Delivery person was very polite.
All in all very impressed with service.
Thank you.
Steve.
1 octobre 2025
Avis spontané
Réponse de Paperstone
Glad we could find a solution quickly for you so you could get on with enjoying your new coffee machine ☕
Kelly - Customer Service Team
Réponse de Paperstone
We’re happy to hear everything arrived just as expected 😊
Kelly - Customer Service Team
Paperstone go the extra mile
Excellent. Friendly personal service, quick delivery, great prices. I ordered a range of items to set up a new home office. I chose Paperstone based on reviews, prices, and a very positive past experience of a single item order. I received great communication and support both before delivery from Matt, who also checked in afterwards to make sure everything as hoped (it was). I won't hesitate to order from Paperstone again.
9 septembre 2025
Avis spontané
Réponse de Paperstone
We’re so pleased that Matt and the team could help make your home office setup smooth and stress-free. And even better that everything went as hoped.
We look forward to helping again whenever you need us 😊
Kelly - Customer Service Team
I found it easy to locate the item I…
I found it easy to locate the item I required, and was pleased with the ease of ordering and prompt delivery service.
2 septembre 2025
Réponse de Paperstone
So glad it was an all-round positive experience, especially as it was your first time ordering with us 😊
Kelly - Customer Service Team
The flat packaging was vast!
The flat packaging was vast!! For a A3 wall calendar .
Four or five times bigger than necessary.
1 septembre 2025
Réponse de Paperstone
Getting an A3 calendar in packaging that feels excessive can definitely be frustrating. We use larger flat packaging to help protect items in transit and avoid any bends or creases, but we’re always looking at ways to reduce waste and make our packaging more efficient.
We'll pass this onto our warehouse packing team.
We appreciate the feedback 🙏🏻
Kelly - Customer Service Team
Premium Bookcase
On 28 Aug 2025 I ordered a Premium Bookcase from Paperstone Ltd. I received the Bookcase the following day. The driver of the delivery van was very polite and helpful.
My wife and I constructed the bookcase easily, following the very clear instructions.
An excellent product and worthy of 5 stars.
29 août 2025
Avis spontané
Réponse de Paperstone
Thank you for your lovely review, Malcolm. We're so glad the delivery was quick, the driver friendly, and the bookcase easy to put together. We hope you get lots of use out of it 📚
Kelly - Customer Service Team
Réponse de Paperstone
Simplicity at its best👌🏻
Kelly - Customer Service Team
First time ordering with paperstone and…
First time ordering with paperstone and super impressed by speed of delivery and the fact that delivery person called to check where to leave it and there was no packaging. Ten out of ten and will definitely use again.
28 août 2025
Réponse de Paperstone
From ordering to delivery - sounds like you had the best experience possible 🩷
Kelly - Customer Service Team
Réponse de Paperstone
That's great to hear - thanks Walter 😊
Kelly - Customer Service Team
Great value and great service
Very good value, high quality product, ordered on a Thursday afternoon and which was being delivered by 08.15 the next day. I am a multiple return purchaser, and it's this combination which does it for me. Highly recommended!!
22 août 2025
Réponse de Paperstone
Smiles all round - thanks Tim 😁
Kelly - Customer Service Team
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