parks.uk.com Avis 

Had to take my car in for a fault fix. Everything was handled very professionally by Andee and the team. From start to finish, communication was clear, and I felt well looked after throughout the process. Very happy with the service and would gladly recommend Parks BMW Hamilton to others.

Purchased a defender HSE 26 July 2025 from Parks Glasgow for 58,999
Left the dealership and the tyre warning light came on turns out it had a slow puncture which they sorted on the Monday also gave it a clean as there was dirt and sticky sweets under rear seat
Had the car a week and being old school lifted the bonnet to check fluids apart from the compartment being filthy there was a mass of broken insulation at the bulkhead end it looked like a nest so I took it back and met with the sales manager Jordan on the Monday he said he would take it into the workshop to check it I asked if he would have it stripped out for any potential wire loom damage and guarantee that no damage had been discovered he said no but would check it and give me an invoice with no faults found
I asked if he would have it checked by a pest control and he declined saying I could have it done so I did and received a report at my cost which confirmed it was a rodent infestation and would require investigation and sanitised
I informed Jordan that I wanted a full refund which he replied that it was not an option, while I was trying to contact a pest control Jordan left me in his office and went to the office facing, well him and the person in the other office which I think was the GM were having a laugh not sure what that was about I can only guess
I asked to speak with GM but was told by Jordan that was not going to happen, I left with the car to have checked
What they didn’t know was I found an invoice to the previous customer in the glove box it was for checking an electrical fault in the dash area obviously they would have known that when I met with Jordan
I contacted Parks head office but they referred me back to Glasgow until I managed to have an email to one of the higher up persons but they don’t give out addresses so the receptionist forwarded on for me I called after a few days and got transferred to Glasgow again and was informed to return the car for a full refund
I had contacted a specialist company down south which said it would need stripped out and professionally cleaned and would take a week
A few days after I returned the car it appeared on the dealerships website at 3000 more than I paid and I wonder if they will reveal to the next customer
I would have thought the car would have been put to the market with the truthful history
I did put the registration on here but have removed but I will be trying to contact the new owner once the car has been taxed
I will never buy anything from this company

Just taken delivery of my second Duster from Jonathan at East Kilbride. What a credit to Parks he is. He was so helpful, knew his product extremely well and his friendly manner was well appreciated. Everything he said would happen and when did happen. All the people in the showroom were friendly and helpful and Zak, the business manager guided me through the formalities in a most professional manner. Thank you Parks and Jonathan.

Parks Renault/Dacia Ayr-2nd visit. !st visit young over enthusiastic young guy eventually got the message, but today the staff member was very pushy and rude when asked to back off and let us look - in fact said they don't welcome that type of custom so we left. They lost a sale today as I had every intention of buying my next car there. I have dealt with Parks Nissan for last 2 cars but overall Parks have definitely changed the customer focus. On the other hand the Lady we met in the Irvine branch was just the right level of helpful- lessons to be learned. Makes you wonder what coaching/pressure they are under to meet targets.

It was bad as Lookers and didn't think possible but actually worse. Customer Service nonexistent. Won't explain anything and what they say goes with no explanation or justification. Honestly will not be back. Our vehicles will go elsewhere.

Parks, East Kilbride (XPENG). Great team and service provided from Jonathan and Alastair (Geoff from Renault also brill). Purchased the G6 and they were on top of everything from start to finish and even got the car arranged for delivery a week early!

Parks Hyundai East Kilbride.
Visit this dealership 3 times in the past couple of months. Recalls and minor repairs completed for my Ioniq 5.
Fantastic, really pleased with the work done and time it took for completion.
The reception staff are great as well, special mentions to Nicola and Holly.

Parks Land Rover Ayr are atrocious. Customer service is non-existent. Technical ability is poor Over the last 2 years my car has sat in their Land Rover graveyard out the back for 16 months!

What I originally put down to incompetence I now put down to malice. They outright lie to your face and when you question it they back track on what they say to you. Very dishonest company and staff.

Avoid like the plague!

Quoted £179 for an MG3 first service (same price as another customer told me he was paying while in the dealership). Had to cancel due to being in hospital but they still phoned to confirm the service at "£179". Phoned to rearrange the service and and get the "hold on and I'll get the price" nonsense. Comes back with £329. I say that it was £179 last time. Then the usual "hold on and I'll check". A minute later the reply was that was a "miss quote". Aye right the £329 is a "miss quote" so no chance. These clowns never learn.

I ordered parts from the Suzuki Parts Website (spare winter wheels for my Vitara) and paid for them. Two days later I get an Email saying they can not get them from Suzuki. So why advertise them!!!!! OK they said they'd refund them. Next day no refund, so i phone the East Kilbride branch, I speak to a very nice man I tell him I can not buy wheels anywhere else as my credit card is maxed buying wheels they actually do not have and I can now not buy others until the refund goes through. He says he'll speak to accounts and call me back. He doesn't and I get an Email saying it'll take up to 10 days to process the refund. That's totally unacceptable. They advertise items that they don't have or can not get (the wheels are still on the website) that is misrepresentation and a con. Then they have a complete inability to make a refund in a reasonable time, that's total incompetence and disingenuous. DO YOURSELF A FAVOUR ORDER SUZUKI PARTS SOMEWHERE ELSE.

DUMFRIES BRANCH
Poor communication from the Service department, had my vehicle in for a warranty check on the 26th April, chased 2 weeks later to be told it can take upto 6 weeks to hear back. Heard absolutely nothing for another 6 weeks. Messaged in to chase on again and got a reply saying tried to contact you and it was rejected by Volkswagen. No explanation or apology just rejected. I was told they tried to contact me nearly a month ago???? Although no voicemail left and no email, which I have been using to communicate with them (so an easy way to contact) I would have had a more accurate explanation from AI. Disappointing from a big dealership name.

Bought a new car from Parks Renault East Kilbride as well as trading a car in, the whole process was seamless, Jordan was a joy to deal with he was so efficient and attentive keeping me up to date on all progress,
Everything was completed within a few days, I would not hesitate to recommend this company to anyone.
Amazing customer service.

Booked car in for starter problem thought it would about a week to sort,booked the in for thursday, but collected wednesday evening, told it might take a week,But it was sorted ,covered by the warranty the starter replaced and was able to collect friday ,only a small charge for diagnostic Nicky and team were Ace

Bought a new car last week from parks East Kilbride. Was helped by Johnny, he found some suitable cars for me based off my needs. No problems at all great service and got to take my car home just a few days later. Thanks again

Purchased a new car from Jamie at Kia East Kilbride . The process was straight forward and Jamie was very helpful and attentive . All round a very positive experience .

Called in to arrange a service on my one year old KIA. Parks answer the phone, tell me service receptionist is busy but take my number and tell me they'll call me back. Nothing. Next day the same thing? I called the 3rd day and again the receptionist is busy, she'll call you back and I told them straight thats the same bullsh1t as the last two days and hung up. Called Parks Coatbridge, the next closest dealer and exactly the same thing, so I called Arnold Clark Linwood Kia and got booked in immediately for a service which was done on the 13th May 2025. I wont be wasting my time with Parks again

Bought new Omoda E5 at Parks in Motherwell, great communication with sales rep Jack via email to begin and then in person at the dealership.
Seamless process from trade in to driving away in less than a week.

Highly recommended.

Just bought a used Hyundai from Parks East Kilbride, Jay and Liam from the Suzuki dealership were excellent in showing us cars and explaining the the equipment. They ensured that all the paperwork for the trade in, road taxing, and informing DVLA was done so making the process very easy from my point. I can recommend them if you are on the market for a car.

Skoda Parks of Hamilton - Impeccable Service

We had a Skoda Octavia that required urgent warranty work, we initially called a local Skoda branch and they told me would be 22nd June before they could even see the car. Quick call to Gerry at Parks Skoda, He asks me to drop the car off and he’ll get it into the workshop at the earliest opportunity. Car dropped off 7th May and returned to us fully repaired on the 12th of May. It wasn’t exactly a small job, gearbox needed removed plus another couple issues. All work completed under warranty.

This is the level of service a dealership should be delivering. A genuine 10/10 for Service!

This is the second time I have used Kia Service in Coatbridge. Amazing, first class service. I booked it online with Kia. First time I waited for the service, staff all Very friendly and helpful, showroom lovely. Decided to go back again for my major service and Mot, this time I arranged for a free collection and delivery service. Again BRILLIANT service. I got a call in the morning from the garage to confirm what my car was going in for and that the drivers would be leaving to collect shortly. 20 mins later the drivers arrived to collect my car. The driver was also very kind. I got a call to advise my car was complete and the drivers are returning my car shortly. Again very quick with the return. All staff are lovely, my car was washed and I was updated on the progress. My car is 6yrs old and I will be using this garage for any work my car needs. I have recommended this garage to my parents and brother (also Kia owners) they are going to use this garage as well.
Highly recommended.
Thank you
Joanne Wright