PDP Services Avis 6

I wrote a review recently, it should have been for DPD, it was a 1*.

I apologise to PDP. I have never used PDP and I have deleted the review.

My apologies.
Ian Jones

Terrible service over a number of years.

In 2023 I had my lawn destroyed after PDP's engineers slopped glycol from the ASHP system all over it but I let it go as a one off.

In 2024 I called them out to fix a dimplex ASHP. They had to send 2 engineers because the first seemed to be unfamiliar with the ASHP system. The second diagnosed the fault and said that he'd repair the board however I didn't hear anything so called to follow up. He'd gone sick!

I was then told the ASHP could not be repaired and that I would need to replace the whole system. I chased PDP for a quote but never received it. It seems that they had an old email address on file and couldn't be bothered to call me.

I couldn't go through winter without any heating / how water so went to another provider (A Greener Alternative) who have been so much better than PDP.

My advice to potential customers would be to call around first. PDP used to be good but they've gone downhill over the years that I've used them.

Despite failing to repair OR replace my ASHP, PDP have demanded that I pay £144 for calling them out to diagnose the faults (and leave us with no heating in Winter)!

As others will see from PDP’s reply to my review, no comment about ruining my lawn, no comments about failing to call me back and leaving us stranded without heating. Their justification for terrible customer service is that I’d changed my email address since the last time they’d service my ASHP.

Truly sad to be so let down after years of loyalty. As I already mentioned, there are other vendors that are providing much better service than PDP.

PDP are excellent. Professional, efficient, friendly. Rich did a great job of fitting a new cooker hood for me recently. Not an easy job but he made it look like it was!

PDP were excellent when they replaced my boiler. They were quick to find a replacement, turned up on time and did a first rate job. They also left the place tidy. Would highly recommend them.

The problem with my boiler was accurately diagnosed and quickly fixed by a friendly and tidy engineer.
All at reasonable cost.

Very friendly engineer very efficient at getting the work done done left it spotless