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3,8
8 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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When you shop on the internet there is always the HOPE that the photos and verbiage match what you purchase. Pearls of Joy EXCEEDED my expectations. My earrings are exquisite; the luster and color of the pearls are exactly as I had hoped. I will shop here again and I highly recommend them.
Réponse de Pearls Of Joy
Thank you Ann! I hope you enjoy the earrings for many years to come.
I bought South Sea Pearl stud earrings and a ring in white gold. They are very high quality and elegant.
Réponse de Pearls Of Joy
Thank You Michele! Enjoy your pearls for many years to come.
Good information …knowledgeable folks to work with…nice selection
Réponse de Pearls Of Joy
The kind words are appreciated Bob :)
I purchased a pearl choker for my partner for £226 from a company that AI rated as good. I wasnt really aware that this was a US company as all prices were in GBP. The items hit Fedex customs in the UK and they requested info for customs clearance from myself, which POJ provided. They cleared, then I get a bill for £63 import duty to release. In their T's&C's it is there but it is not obvious. Be aware that you will pay an additional 28% on top of their advertised price.
Réponse de Pearls Of Joy
Thank you for sharing this, and I am genuinely sorry for the surprise charges. Import duties and VAT can be frustrating, especially when they are collected separately at delivery. We are a US based company and all orders ship from the United States, which means UK customs applies VAT and import fees that are set by HMRC and collected by FedEx, not by us.
We do note this in our shipping terms, but we understand it is easy to miss and we appreciate you flagging it. Many UK customers still find the overall value worthwhile, but we agree the process could be clearer and we are always working to improve how this is communicated.
Beware of extra taxes if you order from this company and do not live in the USA. I live in the UK and had to pay a totally-unexpected £91.17 to FedEx in respect of duty/tax on top of the cost of my pearl pendant costing £394 ( £358 plus shipping £36) despite the original invoice confirming no tax payable. They make no mention of this on their website……so potential overseas buyers beware
Réponse de Pearls Of Joy
Thank you for your review and for explaining what happened. I completely understand why this felt unexpected, and I am sorry for the frustration it caused. When orders are shipped to the UK from the US, VAT and import charges are applied by UK customs once the parcel arrives, and FedEx collects those fees on their behalf. They are not charges we add or control.
The invoice you received shows no tax because we do not collect UK VAT at checkout. That part is handled separately by customs, which can be confusing if you have not encountered it before. We genuinely appreciate you raising this and will use the feedback to make this clearer for customers ordering from outside the US.
My husband purchased their 7.0 - 7.5 AAA akoya pearls for me for Christmas. And wow! They are so gorgeous. Absolute show stoppers and just as pretty as a strand of Mikimotos I once saw at a local jewelry. These are high quality and have such a beautiful luster. They are ivory with just a hint of pink. So overall I’m very pleased with these pearls and my husband says the purchasing and shipping processes were very easy.
Réponse de Pearls Of Joy
Wow what kind words... We always tell folks we stack up very well against the traditional luxury brands(just cheaper) - but it's always nice to hear it direct from customers as well.
My issue with this company is the fact that they only post positive reviews on their website. My review was focused on how they gave me smaller sized pearls than what I had ordered and paid for (7.5-8mm). I only upgraded to the bigger size (and paid a higher price) from (7-7.5) because they give you a first time customer discount. They also weren’t able to answer and address the questions/request I raised after I put the order. Including my preference of getting white or silver overtone pair. The good thing for those living in the US is that they do seem to allow returns. The other problem I found with this return policy besides that I’m overseas and I have to pay almost the same as the earrings themselves to ship back, is that the instructions on how to package the items for the return include things they didn’t do when sending the item to me including “Ensure all clasps, chains or delicate parts are secured with bubble wrap, to prevent damage in transit.”
Just an update: I wore the earrings for a night out and my ear piercings became just a little crusty. This used to happen when I was younger not being able to afford real gold. I own a few 14k and 10k gold earrings and never had this reaction. Not sure if this is real 14k gold.
Réponse de Pearls Of Joy
Thank you for taking the time to write this. I am genuinely sorry for the frustration around your order and the follow up experience. Pearl sizing is done within accepted industry ranges, but I understand why it would feel disappointing if what you received did not match your expectations, especially after upgrading. I am also sorry that your overtone preference and post order questions were not addressed as clearly or promptly as they should have been. That is on us, and it is not the experience we aim to provide.
Regarding reviews, we do publish customer feedback on our site. Thankfully we don't have many negative reviews, but if you browse our website reviews you'll see even we don't always get 5-star reviews.
For returns, international shipping costs are unfortunately outside our control, and I understand how that can make an overseas return feel unreasonable. As for the earrings, all of our gold is solid 14k as stated, but sensitivities can vary depending on the mix of alloy used to create the 14kt gold. We find customers with sensitive ears do better with 18kt settings.
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