Pear Stairs Avis 

Great service and great value

All aspects of the order and the actual goods themselves were excellent. However, their delivery partner is shocking and twice left our packages dumped outside the wrong house and did not even look to get a signature for delivery. Luckily we live in a small village and were able to track them down but they could easily of been lost.

I am new to dealing with having bespoke stairs made for a project I'm working on, and Pear Stairs have been extremely patient and helpful throughout.

The staircase I ordered has now been delivered, and the quality is excellent. I also feel it represents very good value for money. If you simply want the cheapest option, you can find that elsewhere — but it won't come close to the quality and finish that Pear Stairs delivers.

Highly recommended.

Really good help when planning, friendly and quick.
Really good service.

Excellent value for money for what you’re getting. Thank you very much :)

The entire process from initial enquiry through to handover of the finished stair case was conducted efficiently and professionally.
This is not a DIY project - you must employ a qualified carpenter - but Pears provide a well thought through process throughout.

Have use these guys for many many years, All the staircases we have bought from them have been top quality, even being able to match existing stair sets to match in with an existing property, everyone is friendly and super helpful. Having fitted for different builders from different suppliers, these guys are the best, I wouldnt bother with anyone else!

Nice product and a great price and delivery time.

The support all the way through the service to the point of installation itself. The two fitters were outstanding, I couldn’t have asked for more.

Our staircase was quite bespoke in a pretty constrained property. That end result is transformed the house. We couldn’t be happier.

Order delivered on time.
Quality product, great price

What went wrong this time? How can this company improve? Remember to be honest, helpful and constructive

I have been a customer of Pear Stairs for many years - Not anymore following a phone call today with Lee Jones their Director (after chasing a week on)

Critical items were left of my delivery, yes things go wrong but a simple phone call or email would have avoided wasted time and cost with installation. This mistake by Pears cost me £350 but Lee thought it unreasonable that i should ask for this to be covered.

Whilst I accept effort was made to send the missing parts no effort was made to make me the customer aware which would have avoided this issue. Relying on a couriers txt message is not good customer service.
A discount off my next order will not pay the fitters who lost half a day onsite.
I think Lee needs to review his profile on the company website as this is not my experience.

"Lee takes pride in Pear Stairs achieving a top reputation for excellence, so much so that many customers only deal with ourselves and have continued to do so over many years. He leads a team which has an extremely reliable parts and staircase delivery service offering exceptional value"

Product is good as is the sales process and pricing, but you only get to test the metal of a company when something goes wrong.

They was correct

Good product. Good service with visit to check all measurements. Flexibility with order process and adjusting the delivery date
Very good product that fits well and impresses our guests

Hi, the pole was delivered quickly and it looks brilliant. Thank you

The service was very professional all the way through. Even when there was a slight issue they were on the case and dealt with this promptly and efficiently. I would certainly recommend Pear Stairs to anyone…..first class!

Straightforward transaction.
Would have been nice to have a little more detail on when the bannister rail was going to arrive as the delivery slot starts at some ungodly hour of the morning but otherwise fine. The rail was well packed against shipping damage.

Great experience. Good product, super price and quick delivery