Dawn & Leanne were very helpful in sorting my order out for me. Communication was excellent and they managed to resolve the issue and get the amended order out the same day to avoid delays. The help w... Voir plus
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We want to thank the staff so much they were so helpful in the purchase from staircaase direct, we needed some very specific dimensions and they were provided, also ordered on Froiday delivered on... Voir plus
L'entreprise a répondu
easy website to order from, good prices, good explanations of products , not receive product yet so can’t comment on it but looked at different websites and this one looked great .
L'entreprise a répondu
Andy has been very helpful in helping me with my new staircase which looks great. We ordered extra parts (apron) which we forgot about and a mezannie. The staircase was well packaged with no damage... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Stairparts Direct are manufacturers and suppliers of timber staircases and associated stair parts to customers nationwide across the UK. Buy Factory Direct, purchase your stair parts directly from the supplier, as we design, manufacture and deliver at an unbeatable price. Browse our extensive collection, we manufacture and offer a large range of designs of spindles, newel posts, handrails, caps and trims; we are your one stop shop for any staircase project. Get in touch with our professional and friendly industry leading team, we are happy to guide you through any questions you may have, we will support you throughout this process. Our premium staircases and parts are expertly crafted with meticulous attention to detail, guaranteeing a reliable final product. We know how important it is that our customers receive their orders as fast as possible, which is why we offer a free speedy delivery on all stairparts with no minimum order! Start saving money today and buy direct from the manufacturer. You'll be amazed out our unbeatable quality, service and price
Coordonnées de contact
Stairparts Direct, Site 3A, Harelaw Industrial Estate, DH9 8UJ, Stanley, Royaume-Uni
- 0191 341 0077
- sales@stairpartsdirect.co.uk
- stairpartsdirect.co.uk
4,8
Excellent
846 avis
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A répondu à 100 % de ses avis négatifs
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Great advice and service.
29 octobre 2026
Avis spontané
Réponse de Stairpartsdirect
Thank you for your kind review, we hope you are very happy with your order
Good price and ease of ordering
29 octobre 2026
Avis spontané
Réponse de Stairpartsdirect
Thanks for your review, we do appreciate customers taking the time to provide feedback
Excellent
Excellent. Express delivery for a new handrail came first thing the next day. Really good!
29 octobre 2026
Avis spontané
Réponse de Stairpartsdirect
Thanks for taking the time to leave such a positive review, we're very happy to see that your handrail arrived nice and quickly too. Thanks for choosing Stairparts Direct
Easy to understand web site
Easy to understand web site. Clear visuals of all the products
Fantastic customer service handling my telephone calls and answering questions.
29 octobre 2026
Avis spontané
Réponse de Stairpartsdirect
Thank you for such a great review! We truly appreciate your feedback and thank you for choosing us
easy website to order from
easy website to order from, good prices, good explanations of products , not receive product yet so can’t comment on it but looked at different websites and this one looked great .
27 octobre 2026
Avis spontané
Réponse de Stairpartsdirect
Thank you for your lovely review! We’re delighted to hear that you found our website easy to use, our prices competitive, and our product descriptions helpful. We really appreciate you choosing us after comparing different websites. We hope you’re just as happy with your product when it arrives, and hope to work with you again.
Good service and very helpful.would have liked greater selection or bespoke service but n stair handrail to provide tension to existing.
Good service and very helpful. But would have liked greater selection to enable matching existing. Alternative provide bespoke service.
26 octobre 2026
Avis spontané
Réponse de Stairpartsdirect
Thank you for taking the time to leave your review, we do appreciate it.
Easy to order arrived promptly pleased…
Easy to order arrived promptly pleased with the items hence 5 stars
22 octobre 2026
Avis spontané
Réponse de Stairpartsdirect
Thank you for the great review, we really appreciate customers taking the time to share their feedback
Easy to order good delivery estimate
21 octobre 2026
Avis spontané
Réponse de Stairpartsdirect
Thanks for your review, we appreciate it
Excellent service
Excellent service, very quick response, great delivery service. Can’t fault anything.
21 octobre 2026
Avis spontané
Réponse de Stairpartsdirect
Thank you for taking the time to leave such a great review, we do appreciate it.
Web site was comprehensive and easy to…
Web site was comprehensive and easy to navigate
Prices looked reasonable and range of products allowed me to make good mix and match choices.
19 octobre 2026
Avis spontané
Réponse de Stairpartsdirect
Thank you for the review. We're so pleased you found our website easy to use and are happy with the selection of products and prices.
Good value for money
Good value for money, really helpful design team and delivered when they say it would be!
16 octobre 2026
Avis spontané
Réponse de Stairpartsdirect
Thanks for taking the time to leave us a review, it's always lovely to hear that our customers are happy with the products, prices and service received. We hope to work with you again in the future
Réponse de Stairpartsdirect
Thank you so much for your wonderful feedback, we really appreciate it.
Réponse de Stairpartsdirect
Thank you so much for this lovely review, we really appreciate customers taking the time to share their feedback
Helpful & reliable
Dawn & Leanne were very helpful in sorting my order out for me. Communication was excellent and they managed to resolve the issue and get the amended order out the same day to avoid delays. The help was much appreciated. We will continue to use Stairparts Direct for our upcoming projects. Thank you :)
13 octobre 2026
Avis spontané
Réponse de Stairpartsdirect
Thank you so much for your lovely review. We are always happy to help and look forward to working with you in the future.
We want to thank the staff so much…
We want to thank the staff so much they were so helpful in the purchase from staircaase direct, we needed some very specific dimensions and they were provided, also ordered on Froiday delivered on Monday amazing service, you rarely find such professional & helpful people these days.
Lin Jones
12 octobre 2026
Avis spontané
Réponse de Stairpartsdirect
We really appreciate your kind words, it was a pleasure to help. Thank you for taking time to share your feedback.
Excellent Service
Excellent Service, very responsive on the phone.
Quality products.
28 août 2026
Avis spontané
Réponse de Stairpartsdirect
Thank you so much for your wonderful feedback, we really appreciate it.
I Highly Recommend this Company
A brilliant company to deal with. Their number of options for staircases is unbelievable.
Very friendly customer service and really helpful for advice.
I ordered some metal balustrades for my staircase and landing but unfortunately they were too big for my staircase. That was not a problem, ordered smaller ones and returned the originals for a full refund.
29 septembre 2026
Avis spontané
Réponse de Stairpartsdirect
Thank you for taking the time to leave this lovely review, we were happy to help and hope your staircase looks fantastic!
First class support from a knowledgeable team
My first time involvement with Stairpartsdirect Sales team has been a nothing short of exemplary. Responses to enquiries were without delay and actually speaking to a knowledgable member of that team was refreshingly enjoyable.
Quality of the parts was as expected and delivery on time.
I recommend using this company for anyone doing a project at home.
5 octobre 2026
Avis spontané
Réponse de Stairpartsdirect
Thank you so much for your fantastic review. It was our pleasure to help you and thank you for recommending us!
Exceptional service
Andy has been very helpful in helping me with my new staircase which looks great. We ordered extra parts (apron) which we forgot about and a mezannie.
The staircase was well packaged with no damage. The price was good and easy to order with Andy's assistance :)
I was concerned at first with them only accepting bank transfer payments but after reviewing the reviews and experiencing the exceptional service I highly recommend them!
29 septembre 2026
Avis spontané
Réponse de Stairpartsdirect
Thank you for taking the time to leave such an amazing review. Our dedicated team of designers and stairbuilders are so pleased to hear that your staircase looks great. We do understand your initial concerns regarding bank transfer as a means to pay, however all staircases, bespoke and high value orders are only available with this payment method. We do continue to accept card payments and PayPal payments on our online shop. Thank you again and if we can help in the future, please do contact us.
Outstanding service.
Outstanding service.
Ordered, delivered ahead of schedule and the cheapest price! Highly recommended.
22 septembre 2026
Avis spontané
Réponse de Stairpartsdirect
Thank you so much for your fantastic review! We’re delighted to hear that you were happy with our service, speedy delivery, and pricing. Your recommendation really means a lot to us, and we look forward to serving you again in the future!
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