Dawn & Leanne were very helpful in sorting my order out for me. Communication was excellent and they managed to resolve the issue and get the amended order out the same day to avoid delays. The help w... Voir plus
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We want to thank the staff so much they were so helpful in the purchase from staircaase direct, we needed some very specific dimensions and they were provided, also ordered on Froiday delivered on... Voir plus
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easy website to order from, good prices, good explanations of products , not receive product yet so can’t comment on it but looked at different websites and this one looked great .
L'entreprise a répondu
Andy has been very helpful in helping me with my new staircase which looks great. We ordered extra parts (apron) which we forgot about and a mezannie. The staircase was well packaged with no damage... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Stairparts Direct are manufacturers and suppliers of timber staircases and associated stair parts to customers nationwide across the UK. Buy Factory Direct, purchase your stair parts directly from the supplier, as we design, manufacture and deliver at an unbeatable price. Browse our extensive collection, we manufacture and offer a large range of designs of spindles, newel posts, handrails, caps and trims; we are your one stop shop for any staircase project. Get in touch with our professional and friendly industry leading team, we are happy to guide you through any questions you may have, we will support you throughout this process. Our premium staircases and parts are expertly crafted with meticulous attention to detail, guaranteeing a reliable final product. We know how important it is that our customers receive their orders as fast as possible, which is why we offer a free speedy delivery on all stairparts with no minimum order! Start saving money today and buy direct from the manufacturer. You'll be amazed out our unbeatable quality, service and price
Coordonnées de contact
Stairparts Direct, Site 3A, Harelaw Industrial Estate, DH9 8UJ, Stanley, Royaume-Uni
- 0191 341 0077
- sales@stairpartsdirect.co.uk
- stairpartsdirect.co.uk
4,8
Excellent
846 avis
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A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Easy to order great prices clear…
Easy to order great prices clear wedsite good picks free delivery so makes a complete no brainer
19 septembre 2026
Avis spontané
Réponse de Stairpartsdirect
Thank you for your review, we are pleased to hear that you found the website easy to use and prices competitive. Thanks for choosing Stairparts Direct, we hope to do business with you again
My problem was assessed quickly
My problem was assessed quickly, when I was still not able to pay for my order your bank details we sent enabling me to complete my order
17 septembre 2026
Avis spontané
Réponse de Stairpartsdirect
Thank you for your review John, we really appreciate customers taking the time to provide feedback. We were more than happy to help with payment of your order and hope that you are delighted with the goods when you receive them.
Still awaiting Order placed 27th August
Order placed 27th August, delivery date arrived recieved a email saying parts were not in stock and they would be in touch when item's were dispatched, we still haven't heard a thing regarding our order and will be contacting to cancel, completely unacceptable to be waiting so long without any communication. Order id- #SD,154740.
Very unhappy with this company.
There response is garbage, the order was placed as i said, they told us on the due date they didnt have the parts so another order was raised, strangely we have today had a text to say order on the way how convenient! No thanks we dont want the order now you have messed us around too much.
27 août 2026
Avis spontané
Réponse de Stairpartsdirect
Hi Beckie
Thank you for providing the order details, however the order on the number provided was only placed on the evening of 4th September. The items ordered are in stock, so we wonder if the notification and order in August you mention are from a different company. With regard to the order number provided, we dispatch orders on our free delivery in 5-7 working days so it would be expected to be ready to dispatch imminently
If we can help further, please do contact us.
I ordered various stair parts including…
I ordered various stair parts including a Thirsk colonial post which stated complete. When it arrived the cap was missing. Apoerently these gave to be purchased separately which I found a bit misleading. The quality of the products is very good. To improve things please make it clear that your complete posts are not infact complete and require a cap purchased separately.
The free delivery is a plus albeit a little slow but again o am happy to endorse the quality of the products.
9 septembre 2026
Avis spontané
Réponse de Stairpartsdirect
Thank you for taking the time to leave a review. We're sorry to hear that there was some confusion with the newel post on your order.
To clarify, the post is described as a "complete" post in reference to the post itself, rather than a post supplied with a cap, our newel posts and newel caps are sold separately. Each of our newel post product pages include links to coordinating newel caps available to suit that particular design, and we also have a dedicated newel cap section on our website.
The product photographs show the newel posts without caps, so that customers can see the post design itself, and the caps are available to purchase separately to complete the look.
We're always looking for ways to make our product descriptions and website as clear as possible, so we appreciate your feedback and will certainly take it on board.
Where our free delivery service is selected, we usually dispatch in 5-7 working days, and we use an overnight weekday carrier service. Where time is of an essence, we do have paid for options to prioritise dispatch.
We are pleased to hear that you are happy with the quality of the post itself and we would be happy to help you find a suitable cap to complete your staircase.
Poor quality
I ordered pine stair cladding from this company and was very disappointed with the quality. At least 50% of the pieces arrived with defects.
Unfortunately, due to our project timeline, our joiner had to install them rather than wait for replacements. I contacted the company and asked if they could at least send two replacement steps, but they refused. They insisted that I return the defective pieces first, which simply wasn’t practical given our schedule.
Sending a couple of replacement pieces would have been a very simple gesture, but they were unwilling to help and offered no compensation or goodwill whatsoever.
Very poor quality and disappointing customer service. I would not purchase from them again and would not recommend them.
6 août 2026
Avis spontané
Réponse de Stairpartsdirect
We're sorry to see that you've left a 1 star review. We take customer concerns seriously and did our best to resolve this matter as quickly as possible.
When you contacted us regarding the damaged items, we responded promptly and communicated over the following days to understand the issue fully. We offered to arrange to collect the affected parts and replace them, however you chose to use the items. As the items were kept and used rather than returned for replacement, we were unable to agree to the request to refund the items. We further offered to collect and replace any treads not yet used, however we did not receive a reply to this offer.
We are always happy to put issues right where products arrive damaged, and we believe we offered a reasonable resolution in this instance.
Very easy to use the website and easy…
Very easy to use the website and easy to pay.
Quick delivery.
7 septembre 2026
Avis spontané
Réponse de Stairpartsdirect
Thank you, we really do appreciate you taking the time to leave a review and are happy to see that you found our website user friendly.
Wrong Materials Ordered and Kindly Replaced
I unfortunately ordered the wrong Flat shoes for my metal spindles. Stairparts promptly agreed and delivered the required Angled shoes. Can't thank them enough for helping me through my own mistaken actions - and all free of charge too. My best to all staff who got me out of the hole of my own creating!!!!!
5 septembre 2026
Avis spontané
Réponse de Stairpartsdirect
Thanks for taking the time to leave such a fantastic review, we were more than happy to help you get the correct items for your order. Thank you for choosing Stairparts Direct
GREAT QUALITY AND PRICE
All fine once again, solved a problem for me, would recomned this company all the time, not worth looking any where else for quality and price,,,,,
6 septembre 2026
Avis spontané
Réponse de Stairpartsdirect
Thanks for the great review! We are so happy to hear that we managed to solve your problem and that you'd recommend us to others. We hope to business with you again
Very clear website and easy to order.
Very clear website and easy to order.
2 septembre 2026
Avis spontané
Réponse de Stairpartsdirect
Thanks for taking the time to leave us a review, we are delighted that you found the website easy to use. Please do consider us for any future projects
Easy site to navigate and simple order…
Easy site to navigate and simple order process
A great range of stair parts and lots of information at great prices what's not to like
24 août 2026
Avis spontané
Réponse de Stairpartsdirect
Thank you so much for your fantastic review, we really appreciate you taking time to provide feedback and hope we can help again in the future.
Quality products
Quality products, as described and despatched in good time.
14 août 2026
Avis spontané
Réponse de Stairpartsdirect
Hi
Thank you for taking the time to provide feedback, we really appreciate it and if we can help in the future, please do contact us.
Great customer service
Great customer service, excellent variety, competitive prices and lovely to see a free delivery option!!!
18 août 2026
Avis spontané
Réponse de Stairpartsdirect
Thank you for taking the time to share your feedback, we are so pleased to hear you've had a great experience and would be happy to help in the future.
Planning a project.
I thought the pricing was very competitive. By scrolling through the website I found products that aided my planning of this particular project.
18 août 2026
Avis spontané
Réponse de Stairpartsdirect
Thanks for taking the time to leave us a review, we really appreciate it. It's great to hear that our prices are competitive and the website has helped with the planning of your project. We hope it all looks great when completed
GOOGLE SEARCH FOR REPLACEMENT HANDRAIL
Simple online ordering process and great price. Free delivery was also a bonus.
3 août 2026
Avis spontané
Réponse de Stairpartsdirect
Thank you for taking the time to leave a review, we really appreciate your kind words. Thank you for choosing Stairparts Direct.
Great range of products
Great range of products at very reasonable prices. Everything needed for my staircase renovation project.
2 août 2026
Avis spontané
Réponse de Stairpartsdirect
Thank you for your lovely review, we are pleased to hear that you found everything you needed for your staircase renovation on our website, we hope it all looks amazing!
Great Experience
Informative website, great customer communications and prompt despatch and delivery. A great company to deal with.
31 juillet 2026
Avis spontané
Réponse de Stairpartsdirect
Thank you for taking the time to leave a review, we are pleased to hear you had a great experience with us. Thank you for choosing Stairparts Direct.
Superb company to deal with
Superb company to deal with! Easy to use Website with handy spindle calculator.
All parts arrived quickly and in perfect condition.
I contacted them a few times to clarify what I required and to add delivery instructions, everyone I spoke to were lovely and very helpful.
Although as previously mentioned, there is a handy calculator but I somehow managed to order too many 🤦 . The items were returned and refunded within days without question.
I don't often leave reviews but this company are exceptional and would recommend to anyone needing quality stair parts , safe in the knowledge you have a helpful team of employees in the company if you need assistance.
10 juillet 2026
Avis spontané
Réponse de Stairpartsdirect
Thank you so much for your kind review, it was a pleasure to help you. We really appreciate you taking time to leave feedback and if we can help in the future, please don't hesitate to contact us.
Their website is very easy to navigate…
Their website is very easy to navigate and to understand. Prices are exceptionally good far better than another company that I looked at.
Delivery arrived on time and very happy with the parts supplied.
30 juillet 2026
Avis spontané
Réponse de Stairpartsdirect
Thanks for your review, it's great to hear that you found our website user friendly and our prices competitive. We hope you will consider us again for any future projects
Super fast
Super fast , efficient and friendly service
Great price too
Many thanks , would highly recommend
29 juillet 2026
Avis spontané
Réponse de Stairpartsdirect
Thank you for taking the time to provide your positive review, we really do appreciate it. It's great to hear that you are happy with the products and service received.
If we can be of any further assistance in the future please do get in touch
Excellent communication and customer…
Excellent communication and customer service products AAA great stair spindles great quality . Highly recommend.
16 juillet 2026
Avis spontané
Réponse de Stairpartsdirect
Thank you for taking the time to share your feedback, we are so pleased to hear you've had a great experience and will be happy to help in the future.
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