Skirting World Avis 

Ordered free samples and paid for the shipping. Still no delivery, third email to sales@ with no reply. Absolutely no confidence that I would receive any order. There are plenty of other companies offering the same product range, so I will write of the twelve quid and buy from a company that is interested in customer service. Very poor.

⁷The order covered by Invoice 481258 arrived on time which is where the good part ends. When unpacked it became obvious that the bullnose varied from non existent to the correct radius along the 4 meter length and one length had obviously jumped as it was being machined reducing its overall height by around 4 mm over approximately 2 meters. I emailed describing the issues complete with multiple pictures clearly showing the issues where it was obvious that the machining was not correct, I received the following reply
Hi Paul,
Really sorry to hear about this and the inconvenience thats caused. Can you confirm how many lengths was damaged. Also if you can work with these items? if so I can offer a partial refund.
Kind regards,
Shay Sodhi
Support Representative
I advised that 3 out of the 6 lengths were affected and that I had bought a router bit of the right radius and was willing to correct the issues and that a refund would be acceptable.
Having sent a couple of reminders a week or so on no response whatso ever.

I have just received this morning my latest delivery from Skirting World. My first order from this company was to replace skirting boards in my lounge and conservatory. I was so pleased with the finished job that I decided to replace the skirting in my hall, stairs and landing.
From ordering to delivery, the service has been excellent.
The delivery communication regarding delivery timing has been second to none, this morning I received a text message and a phone call from the delivery driver, Ashley, giving me the delivery ETA, which was pretty much spot on. Ashley also kindly placed the skirting from the van into my integral garage. Also the price and quality of the skirting board are, in my opinion, unbeatable.

Really disappointed with this company. Unfortunately, the experience didn’t live up to what I’d seen promoted on social media!

The delivery service was extremely poor. You’re given very little notice of the delivery date, and when I couldn’t make the date offered, arranging an alternative was far more difficult than it should have been. In the end, delivery took over two weeks and customer service was awful!

The quality was also poor. I paid extra to have the product primed, but the finish and milling were well below expectations, with dents, scratches and burn marks throughout.

Ultimately, this put my project nearly a month behind and required a lot of additional work to put right. Very disappointing experience and unfortunately I won’t be using them again.

I have used Skirting World many times now, and they never fail to impress. The choice of profiles and the quality of the products are consistently great. Every order is handled smoothly, with fast and completely reliable service from start to finish.A special mention must go to the delivery team; the drivers are always incredibly helpful when dropping off orders. On my most recent experience, Lee went absolutely above and beyond to ensure everything was perfect. It is rare to find a company that delivers this level of product excellence alongside truly fantastic customer care. I cannot recommend Skirting World highly enough and will definitely continue to use them for future projects!

I appreciate that your Delivery Terms state that drivers do not carry goods upstairs. However, this was not made clear when I placed the order — the options presented focused on delivery times (3–5 days or 1–2 days), with no prominent indication that delivery was limited to the ground floor.

More importantly, your drivers left my wife alone with long, heavy lengths of skirting board that she was clearly unable to carry upstairs herself. I understand that this may not have been a contractual requirement, but I would have expected a little common sense and consideration in the circumstances.

Had the ground-floor-only restriction been made clear at the point of ordering, I could have made arrangements for someone to be there to help.

If I could leave ZERO I would. Due for delivery before 3pm?
Err no.
The driver, John, was a complete fool.
I had to get my friend to speak to him and 'guide him to my address'.
He screwed that up several times 😡
How he didn't manage to run the dog walking family behind him and not crash into the metal fence defies belief. I've never, in all my 61 years, seen a 6 point turn.
All he did was moan. Apparently it always goes wrong on the last delivery of the day. I wasn't meant to be the last delivery! I should have been pre 3pm. I'm not sure post 7pm counts.
Thoroughly appalling service. No apology. Rude! Nearly pushed me through my doorwayn with the delivery. If John had arrived on time there were people to offload. He was SO LATE my staff had gone home.
A phone call from John saying he was at my address... No. He was at the other end of my town. He'd gone to a totally different Industrial Estate.
He asked someone passing by and still couldn't follow they're succinct directions.
John doesn't deserved to be paid for today.
I should be paid for having to cancel a visit to a client's home TWICE in one day.
Utterly LIVID!

I am extremely disappointed with the service I have received. I ordered skirting board samples on 23/07/26 and paid £9.99 for delivery, with an expected timeframe of 3–5 working days. However, after 7 days I had not received any communication whatsoever. No order confirmation updates, no dispatch notification and no indication that my order was even being processed.
I contacted the company via email to enquire about the delay and subsequently called their support line. Unfortunately, the customer service I received was wholly unsatisfactory. The representative I spoke to was unhelpful, offered no apology, and attempted to argue that the 3–5 working day timeframe had not yet passed—despite the fact that I was calling on the 7th day, which clearly included 5 working days since placing the order.

I was told that the issue would be looked into and that they would “see what they could do” and “try” to arrange delivery for the following day or, failing that, the Monday. It is now Monday 3rd August, and I still have not received my order or any form of delivery confirmation.
To make matters worse, the follow-up email I received the same day also lacked any sense of accountability or apology. Considering the company is based in Birmingham and I am also located in the Midlands, this level of delay and poor communication is completely unacceptable, especially after paying nearly £10 for delivery.
Due to this experience, the company has lost my trust and any future business. I will not be placing a full order once the samples (if they ever arrive) finally turn up.

Totally let down by skirting world. Order was never even posted, they stopped replying to my messages and emails and left me in limbo not knowing what was going on. I had to cancel my joiner to which I’ve lost my deposit and had to request a charge back from the bank.

Seems like they are only interested in doing a good job if you’re a social media influencer. If your a normal customer I wouldn’t bother. You will not be a priority and they won’t even do you the courtesy of replying to you.

I have placed 3 orders with Skirting World and needed to place a 4th order for 1 piece of architrave. Unfortunately, I couldn't order just one piece as there is now a minimum order value of £50. My advice to anyone using this company going forward is to ensure you don't under estimate your quantities as they weren't very understanding or helpful with my request for 1 extra piece.

Just had my delivery of skirting, I’ve never used skirting world before but will definitely use again. The quality of skirting is excellent,the delivery time was spot on and the driver was very helpful. Thank you.

Great design and quality. Ordered 2 lengths of stepped skirting and matching architrave, arrived on time in good condition. Will definitely use this company again.

I was very pleased with my skirtings .ordering online was very easy .and the fact I could pick the height I need .an fast an reliable delivery .will definitely be using again .great work guys .thank you

Avoid if you value your time, money, or stress levels!

I ordered a custom size. Paid through a specific custom link set up by the sales agent. All details confirmed the custom size.

They delivered a standard size. Customer services was beyond useless, took over a week to despatch the correct size. They were playing ticket tennis. 1 reply a day. Asking me for details They already had.

Then they delivered the exact same size AGAIN! Not the custom size I asked for.

I rang their phone number the following working day. All options cut out.

Ive given up now. Accepted the wrong sizes because I had booked time off work to do the fitting that weekend.

Worst company ive dealt with.

However, the delivery driver was lovely and very helpful. But he was not a direct employee.

Great service, delivery on time and very nice quality...top marks! To make ordering a little easier it would be beneficial to see an end profile of the skirting as well as the perspective. Other than that, very happy.

I ordered skirting and architrave from skirting world after having a look around. They weren’t the cheapest nor the most expensive but as a bigger company and from reading the website I was confident the products would be of good quality.
Unfortunately the skirting and architrave I got which I paid extra to be undercoated wasn’t great. It appears that when undercoated a load of dust or powder has dried into it leaving a rough finish, it has also left an orange peel finish throughout which doesn’t look great in a room we’ve just spent a lot of money on.
The other issue I’ve had is the skirting and architrave was delivered at 5.20am despite being told it would be after 7am. This isn’t a quiet task and then having to take it into your house again so it’s not stolen as it’s been left on the drive isn’t a quiet task either. Overall a disappointing experience down to the delivery and product supplied especially as I paid extra for a better finish.

I am incredibly disappointed with Skirting World. We placed an order on Wednesday, 10th June, paying a premium £45 delivery charge specifically because the checkout advertised a "1-2 day" fast-track service. We needed the materials for a flooring installation scheduled for Saturday.
​The items did not arrive until Monday, 15th June—completely ruining our weekend plans and delaying our flooring job, which has cost us time and money.
​When you purchase a service that promises 1-2 days, you expect it within that window. Skirting World hides behind strict internal "2:00 PM cut-off times" and technicalities about "working days" that are not made transparently clear at the point of purchase. To make matters worse, when we checked their website on Friday, it showed that an order placed then would arrive on Monday as well—meaning our "fast-track" fee paid two days earlier achieved absolutely nothing.
​Their customer service team (Shay and Harrison) showed zero empathy or flexibility. Their initial response was simply that they couldn't refund a delivery charge because "the item has already been delivered," and they have since completely refused to take accountability for their misleading checkout display.
​They are happy to take a customer's money for premium delivery but will hide behind fine print when they fail to deliver on time. This is standard corporate greed and terrible customer service. I will certainly not be using them again and would warn anyone else planning a project to look elsewhere. - Then of course every response is the same which they never are helpful AT ALL

Conor Walker the sales rep did a fantastic job, was super efficient and helpful

Firstly, dont believe the quick delivery promise they quote....first delivery date we had was 9 days after order, and as this was not convenient, the 2nd date was 2 weeks after that. I had to email & phone to get that delivery too!
Once skirting received, ALL boards had a really bad finish (we paid for undercoat) so emailed, and after 3 days of no reply, I had to phone again! They agreed it was a bad finish as I provided photos.
They offered £20 refund, even though we got to pay carpenter to sand all boards and re-coat all boards again....another days work!
Honestly, go elsewhere, its not worth the stress!

A week on and still waiting for the 2 samples i ordered.
This is now holding up my project.
Tried emailing and calling, you get no response or reply

UPDATE 20/5/26 Samples eventually arrived, this has now become an order, let’s see how this goes.