Myskirtingboards Avis 

I ordered primed skirting boards for most rooms in our house on standard 5-8 working day delivery. I emailed customer services as I really needed the skirting boards delivered by day 7, they managed to push my delivery date forward from the Monday to the Friday. They even gave me a 2 hour time frame window that they’d be delivered. The skirting boards arrived and they were perfect! Highly recommend and I will definitely be returning in the future, thank you for all your help!

Not a great experience, not as shocking as other reviews here. Made an order for skirting, the website said 5-8 working days delivery. By 5 working days I hadn't heard anything about when the product would be dispatched, so sent an email to check what was happening.

Then decided to check the reviews here, and checked the website delivery and refund pages (check before you buy - they say stated delivery times are not guaranteed, and you won't be refunded for delivery of damaged goods, as the delivery has still been made) and alarm bells rang. Called the phone number provided several times during the day - no answer.

Got an email the next day telling me the delivery would be 2 days from now. Got an email the next day saying they hadn't been able to dispatch on time and they'd be in touch. I then received a dispatch notice with delivery date (11 working days after the order) and told the delivery company would provide a text on the day to advise when they'd arrive - that never happened, so it was a good thing somebody was in the house all day.

As someone with no experience in DIY and wood quality, the priming was not great on the pine boards - there were a few areas that were bare on the front, and there were a couple of 5-10cm rough patches on the boards near the ends as well as planing marks that needed to be sanded down. A couple of rough patches at the end were so deep they couldn't be sanded (again, no experience, maybe as a natural product this is to be expected) and 2 of the boards had 5-10cm cracks at the ends. The floor fitter installing the boards however, said as a joiner, he thought the quality of the wood was great. The boards look fine on the walls - I bought boards over 4m for a 3m length walls, so had plenty spare to trim off.

When I emailed customer service to advise on the cracks, I stated that I should be able to cut off the ends, but wanted to be able to get a partial refund or replacement if when we installed them there was a problem and the split propagated - they agreed to this, which was great.

Overall, a fine but anxiety-inducing experience - boards were delivered 1 working day off the stated delivery time, the wood quality was fine but did require a bit of sanding (I ordered chamfered skirting, so maybe bad priming makes less of a difference than elaborate curved edges). Customer service could be better in regards to never answering the phone.

If I could give zero stars I would. Ordered oak architrave. The website was incorrect so relied on a payment link they sent me. First order never arrived but apparently was dispatched. Then had to wait another week for 2nd dispatch. The quality is absolutely awful. Paid almost £100 for solid oak unfinished. Even after sanding the wood just won’t smooth. It’s awful quality. It’s a shame as we have a 4 bedroom house to renovate and was hoping this supplier would be good for the whole project. I’d welcome you to review what we received as if this is a typical order I’m absolutely shocked.

Made an order, never received an email confirmation that the order had been successful. I gave them the benefit of the doubt and waited till around the 5th day after ordering to chase my delivery, I was then told it would be delivered 2 days later, the delivery did not happen. Contacted customer support who said my delivery had been delayed… well why wasn’t i notified of this? I was then told it would be on the next delivery with DX for saturday morning. I optimistic. Delivery arrived after 10 working days.

Your service needs to improve! I am wary about using you again in the future.

Thought I’d go with this company after seeing the ease of ordering. However the ease of ordering isn’t the ease of delivery. After purchase I received no confirmation from them or a delivery time and took my money, over 2 weeks passed I decided to call in which they said delivery will be tomorrow… I check my emails and found an email saying they won’t be delivering tomorrow and no future date of delivery in sight. God what have I done. I hope I get a refund first thing tomorrow. Everybody avoid this company. I never leave a review but can’t understand how poor this purchase has been .

this company is amazing - ordered 5 packs of quality oak skirting board and it was delivered the very next day I can not fault the service and the quality of this company thank you for such a great experience I will recommend you to all my family and friends

After my daughter ordered i Order some torus on thier next day turned up as arrange cant fault delivery or product all good

Excellent price and quick delivery have already given them a 2nd order

Delivery on time and driver very helpful. ( Matt)

I've ordered twice, 1st order in 2023, brilliant quality, price and service. Ordered more skirting in the same style and dimensions and delivery was amazing however the quality of the product is poor, the prime is so rough compared to the initial batch and the number of defects is appalling, the 2 orders are totally different profile despite the same being ordered, avoid!

Emailed and no reply! What a shame!

I wish I had read the reviews!!!! It’s going to take me forever to try and rectify the poor quality priming that was delivered. Like others projects take longer than anticipated didn’t open the architrave straight away needing to keep it all together and minimise risk of damage. However upon opening the architrave i was shocked at the quality of the priming as it has a small intricate design the prep work its going to take now would have made it easier to get it unprimed.. Typical response of you opened it too late.. Really and Truly AVOID!!!!

We had a large order of skirting board delivered and it remained sealed in its packaging for a few weeks while we prepped the walls.

When we unpacked it almost all of the ends were broken off and cracked, the painted finish on the moulding was rougher than sandpaper and every length had several major dings and defects.

When we contacted customer service we were told that that any defects must be reported within 2 days of receipt and customer service never responded after we showed them the poor quality.

I would not recommend buying skirting board or moulding from them as it’ll take so much effort to get it looking good.

Dilluded, disgusting scamming company to deal with, ordered about £400 worth of skirtings and facings based on a free sample and website images, the product delivered has been cut to a different image, apparently it was my fault for ordering 15mm and not 18mm depth but as a good will gesture they would give me a 10% discount if I reorder in 18mm at another £400+ ..................... no responsibility taken for anything, no customer service worth dealing with and the product isnt even that great compared to previous local products I installed prior to the company going into administration.

AVOID THESE FRAUDSTERS AT ALL COST !!!!!!! I gave 1 star as zero is not an option

Terrible experience do not use! so unreliable, very poor communication

RUN AWAY!!! Never ever order anything from this company. They always mess up with orders two times they promised for a delivery date and never happened. They dont answer my calls. Money taken and cant even get a refund.

Avoid! I wish I had seen the other reviews beforehand. They advertise fast delivery, but will fall late and hold up other projects. They would say the skirting board is bespoke and reluctant to give refund even though the products are not needed any more due to late delivery . Seriously this online retailer should be reported.

Matt delivered on time along with a cheery disposition and was happy enough to bring through the heavy load into our warehouse. Thanks for a great service.

I wish I had read the other reviews beforehand. The quality is worse than the picture shown. And customer service is really poor. Would avoid in future.

We are deeply concerned by the serious mishandling and lack of accountability displayed throughout our experience with this company. Despite our repeated good-faith efforts to resolve the issue directly and amicably, the company failed to act in accordance with basic consumer protection principles and contractual obligations.

The facts are simple and verifiable. The goods were delivered on 21 June 2025 without our prior consent or physical presence. The delivery agent signed on our behalf — an act we regard as a serious breach of both commercial and legal standards. Immediately upon inspection, extensive damage and manufacturing defects were identified, rendering the products entirely unfit for purpose. These issues were reported immediately, supported by detailed written documentation.

Over the following days and weeks, we adhered strictly to the proper process: official complaint submission, clear references to consumer law, and multiple follow-ups. Yet more than six months later, the company has failed to offer any meaningful resolution, acknowledgment of responsibility, or refund. Legal proceedings are ongoing.

To any potential customer: exercise extreme caution before making a purchase. Ensure every transaction, delivery, and communication is documented in writing. Should you experience similar misconduct or misrepresentation, do not hesitate to pursue formal legal remedies — UK consumer law is very clear on the matter.

The company can only improve by implementing a transparent, accountable claims process led by qualified professionals, ensuring that customer concerns are addressed promptly, legally, and respectfully. Until that happens, we cannot recommend their services or products.

I purchased skirting boards from myskirtingboards.co.uk and paid nearly £1,000 for the order. Unfortunately, the entire experience was extremely disappointing.

The delivery was left unattended at the front of my house, and all of the boards were damaged. On top of that, the quality was very poor. I ordered boards advertised as primed with a smooth surface finish, but they arrived unprimed and the surface was rough and uneven.

When I contacted customer service, I spoke to someone called Emily, who told me they could not help because the delivery had not been marked as damaged by their delivery company. This response was unacceptable. Customers should not be held responsible for damage caused during delivery, especially when items are left unattended.

I explained that this behaviour and lack of accountability goes against consumer rights in the UK and informed them that I would be taking further action.

Overall, I lost a significant amount of money and received damaged, low-quality products with no meaningful customer support. I strongly advise others to read reviews carefully before purchasing, as I wish I had done so.