Myskirtingboards Avis 

Paid almost a grand for skirting boards in our house. Was on the phone to a lady called Emily who “promised” that they would be delivered to me by Saturday morning which I paid £100 for! I asked her three times as we needed them today.

It’s now 20:24 and no sign of my delivery, no where to call, no email or text to say the delivery is on its way. Absolutely disgusting customer service! We’ve waited in all day and there’s no sign of it!

I went onto trust pilot this afternoon to see whether other customers had the same problem and lo and behold there were a lot! I’m filled with anxiety and worry now!

Would definitely not recommend this company awful service! By the look of all the 1* reviews they should not be allowed to trade and should be shut down!

Ordered before 10am as they requested and paid for next day delivery.
Two days later and it’s still not arrived.
Tried phoning but nobody answering the phone. Clear breach of contract advertising next day delivery when clearly not!!

Had our delivery today within the 3-5 working day time frame. Delivery driver was amazing, very helpful and friendly. Skirting boards are good quality and we would definitely use them again if we needed.

I purchased skirting boards from this company and paid £25 for delivery, which was advertised on their website as being within 3–5 working days. Three days after placing my order, I had received no communication regarding delivery, so I phoned to enquire and was told it was scheduled for the following Wednesday—six working days later. As I wasn’t available that day, I rearranged for delivery on the Friday.

Despite this, I received an email on Tuesday evening stating the items would be delivered on Wednesday, when I had already confirmed I would not be home. I phoned again and was told this was an error by the delivery company, and that the booking remained for Friday. While the items were thankfully not delivered on Wednesday, DX tracking showed they had been loaded onto the van and would likely have been delivered had I not intervened.

On Friday morning, I called as advised to confirm a time slot and was told I would receive a call back, which never happened. When I phoned again later, I was told delivery would be between 3–5 pm. We waited in all day, but the items never arrived. They instead turned up the following Monday, without notice—fortunately, we happened to be home.

The skirting boards themselves arrived without damage or warping, but the primed finish I paid extra for is poor and will require sanding back.

Overall, this was a very disappointing experience. Communication was poor throughout, delivery was unreliable, and the product quality did not meet expectations. I will not be using this company again.

All good. I'didn't check out the company reviews (many skirting board companies to choose from). The website was easy to navigate, prices good and delivery, and delivery guy all good. Pencil round radii was a bit different to boards purchased elsewhere, but to be expected and not an issue

This company has shown a complete disregard for basic product standards, delivery protocol, and consumer rights.

Vast majority of the delivered items were defective: warped boards, cracks, poor machining, inconsistent paint, and rough surface finishes — all pointing to substandard materials and workmanship prior to shipping.

We provided documented evidence of these issues within the same hour of discovering the delivery — well within the legal timeframes. Holding customers liable for damaged goods they neither accepted nor signed for is not just unethical, it’s legally indefensible.

Proceed with extreme caution when dealing with this company.

So I ordered the skirting boards, they were significantly cheaper than other suppliers, great right? During the purchase process they ask for dates to deliver, I asked for any dates within a week but please not the Monday as I won't be in. Low and behold they arrived on Monday. There was no communication from dx as to when they would be delivered and the skirting boards were dumped on my drive. I was unable to unwrap the skirtingboards within their arbitrary 48 hour period. When I did open them I was shocked. The finish was rough, the primer was patchy, chipped in places and the skirting boards were damaged. I emailed myskirtingboards and was met with "we can only accept complaints against skirting boards you can't fit". So you won't accept complaints over poor finished, damaged primer?? Do you not have any pride in the products you produce? I paid extra per board for the primer just to have to sand it off and re do it myself? Such a waste of money, I wish I had never bought from them.

Easy to use website, delivered within the stated times, excellent value and friendly, helpful delivery guys from DX.
We saw some negative feedback but decided to go ahead with the order-very happy that we did.

My skirtingboards where about £250 cheaper than their competitors with a 3 to 5 day turnaround. All VERY positive. I had no information on delivery so chased them up to be told the delivery would be Friday. Only after booking trades around this I was informed delivery would be the following Monday, a quick phone call and i was assured the skirting would be with me by the Saturday for my guys to fit.

The Skirting ended up turning up the following Tuesday, on a drive two streets away. I only found this out as the home owner opened the invoicing info and kindly phoned me. When i called the courier i was told, tough im on the M40 now!

Okay once delivered - would not recommend if you need by a specific date/or other trades are waiting on there.
Ordered on 12th April - rang on 22nd to be advised that it would be loaded that evening, and be with me on 24th. 24th came, with no delivery and rang them to be advised that there was a problem with the primer, and would be with me on 26th. Email on 26th to say a problem with delivery company - would not be with me until Tues 29th. Rang them to complain and was advised that human error, and it would be shipped overnight and be with me by 12pm Saturday. 12pm comes and no delivery and DX offices close for the weekend. The manager rings me to advice that he doesn't know what has happened but it will private couriered to me on Sunday by 4pm. Delivery finally turned up at 9:30pm on Sunday in a huge artic lorry (fortunately our development has wide roads). Apparently the delivery time slot was between 4pm and 12am!! (Would not have been happy with a midnight door knock!)

Ideally avoid, but if you can't, DO NOT pay extra for the premium delivery option. They say 2-3 business days but it's been 5 days now and the items still haven't even been sent out, missing a crucial deadline with a carpenter booked in. Customer service then try to charge you 50% for cancelling the order - despite them failing on the delivery timeframe. Dishonest and teetering pretty close to being a scam...

This company has no customer service, called on the day of collection to ask if my order was ready guy said he call me back in 10min, never happened. Tried ring back for 1hr only to be ignored, sent email got a reply weeks later, to be honest I don't actually think they sell skirting they sell jokes and frustration. Avoid at all cost will only delay your project.

I placed an order and immediately tried to contact their customer service to make a change. Despite calling repeatedly for several days, I couldn’t get through. Frustrated, I sent an email, only to receive a response a day later stating that it was too late to make any changes to my order—despite my persistent efforts to reach them every day. Since then they disappeared again.

They also promised delivery within 2-5 working days, but it has been well beyond that, and no delivery has been arranged. The lack of communication and delays make this company feel unreliable. I wish I had checked online reviews before placing my order, as it might have saved me this hassle. Concerned about their practices, I’ve had to file a dispute with my bank. I would strongly advise caution when dealing with this company.

Terrible, Part order received. Rang up several times to re arrange delivery but phone just rings out most times.When I finally got through I was told remaining items will be delivered and we would get a confirmation email. Which we haven’t, didn’t even get a email from purchase.

I ordered skirting and architrave to be delivered on a 4 working day turnaround. Let’s just say day 10 I am still waiting. Emails take days to respond to and the phone is never answered. I would read their refund policy. Just a bunch of middle men scammers. These don’t manufacture the product they source it cheaply and then despatch it.

Ian was amazing customer service was brilliant very knowledgeable gave brilliant feedback with clear ideas of how to move forward will definitely recommend company if all their employees are like him amazing !

I recently placed an online order for skirting boards and architraves with this company, and I’m so glad I didn’t read the reviews beforehand! My experience was absolutely wonderful. The service and product quality were top-notch.

This is a small, family-run business, and when I spoke with Dan and Ollie, they were incredibly helpful and provided excellent customer service. It’s so important to support small businesses like this instead of automatically turning to big corporations like B&Q for convenience.

I’m thrilled with this company and will definitely be using them again as I continue renovating my home. I have plenty more skirting boards and architraves to replace! Thanks, guys—brilliant work!

Great skirting boards delivered quickly and an amazing, friendly and helpful service. Thank you

Do not use!! Stay well away from this company. The worst company I've ever dealt with.

Didn’t deliver when they said they would so I wanted a refund. Wouldn't accept a refund they only would if I drove it there, I don’t own a van and it’s over 3 hours away from where I live.
Only said that they would refund the delivery - not good enough. Lost over £100.