Dawn & Leanne were very helpful in sorting my order out for me. Communication was excellent and they managed to resolve the issue and get the amended order out the same day to avoid delays. The help w... Voir plus
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Lisez les avis des autres
We want to thank the staff so much they were so helpful in the purchase from staircaase direct, we needed some very specific dimensions and they were provided, also ordered on Froiday delivered on... Voir plus
L'entreprise a répondu
easy website to order from, good prices, good explanations of products , not receive product yet so can’t comment on it but looked at different websites and this one looked great .
L'entreprise a répondu
Andy has been very helpful in helping me with my new staircase which looks great. We ordered extra parts (apron) which we forgot about and a mezannie. The staircase was well packaged with no damage... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Stairparts Direct are manufacturers and suppliers of timber staircases and associated stair parts to customers nationwide across the UK. Buy Factory Direct, purchase your stair parts directly from the supplier, as we design, manufacture and deliver at an unbeatable price. Browse our extensive collection, we manufacture and offer a large range of designs of spindles, newel posts, handrails, caps and trims; we are your one stop shop for any staircase project. Get in touch with our professional and friendly industry leading team, we are happy to guide you through any questions you may have, we will support you throughout this process. Our premium staircases and parts are expertly crafted with meticulous attention to detail, guaranteeing a reliable final product. We know how important it is that our customers receive their orders as fast as possible, which is why we offer a free speedy delivery on all stairparts with no minimum order! Start saving money today and buy direct from the manufacturer. You'll be amazed out our unbeatable quality, service and price
Coordonnées de contact
Stairparts Direct, Site 3A, Harelaw Industrial Estate, DH9 8UJ, Stanley, Royaume-Uni
- 0191 341 0077
- sales@stairpartsdirect.co.uk
- stairpartsdirect.co.uk
4,8
Excellent
846 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Stairparts
Very good value and came on time have already placed another order, highly recommend
16 juillet 2026
Avis spontané
Réponse de Stairpartsdirect
Thank you very much for taking the time to leave your lovely review, we really appreciate this!
I required advice from one of the…
I required advice from one of the designers at Stair Parts Direct and Andy was a great help in guiding me through the options and full process over a couple of phone calls and emails. There was no rush which helped to clarify my requirements, and he was enthusiastic and clearly very knowledgable about his trade.
I’ve now ordered some initial parts to start my project so hoping delivery and products match my experience thus far.
2 juillet 2026
Avis spontané
Réponse de Stairpartsdirect
Thank you so much for sharing this fantastic review, we are delighted that you have had a great experience so far and will certainly pass on your kind words to Andy. We hope you are really happy with the initial parts when you receive them and look forward to doing business with you again.
Incredibly efficient
Incredibly efficient - informative emails on ordering and despatch - very, very quick delivery - good price and a huge range - helpful and friendly on the telephone when PayPal glitched - you just feel like this is a proper customer based company - highly, highly recommended
1 juillet 2026
Avis spontané
Réponse de Stairpartsdirect
Thank you very much for your kind review, we really do appreciate customers taking the time to share their experiences with us. We are so happy to hear that you are satisfied with the service you received and hope we can do business with you in the future.
So far I’ve had 3 orders
So far I’ve had 3 orders from Stairparts direct. The standard of the parts is really good, the shipping is very quick and the communication is great keeping you updated
11 juin 2026
Avis spontané
Réponse de Stairpartsdirect
Thanks for taking the time to share your positive feedback, we are always grateful for feedback. It is also great to see returning customers. Thanks again
Excellent service and excellent prices
Excellent service and excellent prices.
Dawn was very helpful and nothing was too much trouble. Would definitely recommend! Thank you
11 juin 2026
Avis spontané
Réponse de Stairpartsdirect
Thank you for taking the time to share your feedback, we really do appreciate it. We are so pleased to hear that you had a good experience with us and hope we can help you with any future projects you may have.
I was pulling my hair out looking at…
I was pulling my hair out looking at local companies with the rubbish they wanted to sell you i came across stairparts direct on line I thought I give them ago ordered what I wanted and within 3 days they arrived WOW fantastic quality and price was really good too if your looking for quality products try this company you will not be disappointed and free delivery what more can you ask for thankyou so much
11 juin 2026
Avis spontané
Réponse de Stairpartsdirect
Thank you for taking the time to leave such a positive review, we are really happy to hear that you had a great experience shopping with us.
Thanks for your custom
Best stair parts company in the…
Best stair parts company in the universe🎆, quality products excellent prices and free delivery ,all that you could ask for ,always a pleasure to deal with and us joiners really appreciate it 😊 👍
11 juin 2026
Avis spontané
Réponse de Stairpartsdirect
Thank you for your fantastic review. We are so pleased to hear that you have had a great experience with us and look forward to helping you with future projects.
Excellent service
Received my order in only 3 days. Well packed, just what I wanted and easy to fit. Just a pity they didn’t stock the Burbidge handrail end caps so had to order elsewhere.
3 juin 2026
Avis spontané
Réponse de Stairpartsdirect
Thank you very much for taking the time to leave your review, we really appreciate this positive feedback! Thank you for your custom.
Excellent sevice
Excellent sevice , ordered sat deliverd tuesday , excellent products , great quality , highly recommend
31 mai 2026
Avis spontané
Réponse de Stairpartsdirect
Thank you for your order and for leaving such great feedback, we are always delighted to hear customers would recommend us to others.
Great customer service .
Really easy,clear and useful website . Links to how to use fittings for the installation of a staircase .
Amazed at the delivery this morning , as I only ordered yesterday ! - opened and the items in perfect condition .
Great choice , service and price .
22 mai 2026
Avis spontané
Réponse de Stairpartsdirect
Thank you for taking the time to share your feedback, we're so pleased to hear that you are happy with the service and quality you've received from us.
Thanks for shopping with Stairparts Direct
Excellent service and quality product.
Excellent service and quality product.
I ordered spindles and mountings from stairparts direct, the items arrived very quickly and as advertised. Unfortunately due to the courier one of the spindles was damaged. This was immediately resolved by stairpartsdirect and a replacement sent.
Great customer services
15 mai 2026
Avis spontané
Réponse de Stairpartsdirect
Thank you so much for your kind review! We’re delighted to hear you were happy with both the quality of the products and the service you received.
We’re sorry one of the spindles was damaged in transit, but we’re pleased we could resolve this quickly for you with a replacement. Your feedback means a lot to us, and we really appreciate you taking the time to share your experience.
Thanks again for choosing Stairparts Direct!
Dawn and the rest of the team were…
Dawn and the rest of the team were extremely helpful throughout the process. We had a hiccup that was totally out of their control and they did everything they could to ensure a resolution was found. Would highly recommend!
14 mai 2026
Avis spontané
Réponse de Stairpartsdirect
Thank you for your kind words. We appreciate your understanding while we resolved the issue. We're happy to help any time!
ordered and received within 20 hours of…
ordered and received within 20 hours of ordering, now as i live in South Wales and their place is in Durham thats fast
14 mai 2026
Avis spontané
Réponse de Stairpartsdirect
Thank you so much for leaving your review, we really appreciate this and your custom!
Would not recommend
Would not recommend, stair handrail they sent out is warped but as I didn't notice within 48 hours of receipt they are washing their hands of responsibility. Also took over two weeks to receive following order. Poor.
12 mai 2026
Avis spontané
Réponse de Stairpartsdirect
Thank you for taking the time to provide feedback.
Orders placed on our free delivery service are usually dispatched from our factory within 5-7 working days. Despite your order being placed during the Easter bank holiday period, the time from order to dispatch was 6 working days.
We ask our customers to check orders on receipt so that we can rectify any issues that may occur as quickly as possible. If left for longer, we cannot be sure that damage has not occurred on site or due to atmospheric conditions and manner of storage. We are happy to assist customers over the phone or we can be contacted by email at any time. We also have a section on our website dedicated to frequently asked questions, which includes one on the number of brackets suggested when fitting a wall mounted handrail. This would assist in making sure that the handrail is fitted safely and securely.
We provided our thoughts to you, as requested, when you contacted us, however after a month has elapsed since delivery occurred, and as the rail has already been fitted, we are extremely limited in how we can help.
Great customer service
I ordered the wrong base rails and they cancelled them straight away and sorted everything out. Really helpful team of people.
7 mai 2026
Avis spontané
Réponse de Stairpartsdirect
Thank you so much for your review, we are glad we could everything sorted quickly for you! Thank you for your support!
Local company providing excellent range…
Local company providing excellent range of staircase parts. Very competitive prices, fast and reliable service. Second time I have used the company this month.
Staff very helpful.
7 mai 2026
Avis spontané
Réponse de Stairpartsdirect
Thank you for taking the time to leave us a review. We are happy to help and hope your staircase looks fantastic.
Pigs Ear Pine Hand Rail
Really easy and quick online experience with great products and competitive prices, Recommended site for stair parts......
4 mai 2026
Avis spontané
Réponse de Stairpartsdirect
Thank you for taking the time to post a review. We are so pleased to hear you had a great experience and look forward to helping you in the future.
Great price & quality
Great price & quality, Fast delivery, everything first class
24 avril 2026
Avis spontané
Réponse de Stairpartsdirect
Thank you very much for taking the time to leave your review, we really appreciate this! Thank you for your custom.
Wanted just a small piece of bannister
Wanted just a small piece of bannister. & heybpresto available 600cm from Stairparts
27 avril 2026
Avis spontané
Réponse de Stairpartsdirect
Thanks for your review!
We’re glad you found the bannister you needed. We stock a range of sizes to suit all projects, big or small.
Thanks for choosing StairpartsDirect!
This is second time I’ve ordered stair…
This is second time I’ve ordered stair parts from your company the first time everything arrived ahead of time wich was a bonus and ordering this time was just as easy just got my fingers crossed for an early delivery
16 avril 2026
Avis spontané
Réponse de Stairpartsdirect
Thank you so much for continued support, we really appreciate this! If you would like to contact us with your order number we can keep you up to date regarding the dispatch of your order.
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