Pen Heaven Avis 

Easy website to navigate. Great range of stuff. Helpful customer support people. I will visit them again. I tried to leave a review with another company that seeks reviews and it wouldn’t go through so I emailed customer service directly to commend them and they acknowledged my reply. Thankyou.

I have bought a number of items online from Pen Heaven over the years.

The order has always been despatched quickly and the prices have been competitive.

My last order arrived withing 24 hours.

The staff are friendly helpful and well informed.

It doesn't get a lot better than this.

I am so glad I don't live near this shop. Staying away would be difficult.

I have found them to be most helpful and efficient. I ordered some engraved fountain pens which look great and arrived in good time.

I brought a Parker pen which was very fairly priced plus the engraving for a christmas gift. The item arrived quickly and the Italic font engraving was well done, not overly large and elegant.
It's great that you can check the font on the website.
Although I didn't use them for this order, I did appreciate that there is an option to engrave symbols, which isn't always available.
The Parker box was undamaged, which is always a worry.
Overall, very happy with my experience and is a lovely gift.

A lot of choice, great customer support, Aneta was just amazing, good advice, great service and super fast delivery time , thank you !!

If you are nervous about doing business with Pen Heaven, this review will ease your tensions. At first, I was nervous because I was in the US and Pen Heaven in London, and I was hesitant about the overall customer concerns of doing business with a company I had yet to purchase from. Pen Heaven has been around since 2008, and this was my first time doing business with them. Pen Heaven helped me with a custom logo engraving on the pens.

Whenever I sent an email, they replied promptly. Payment was simple when the order was complete, and the shipment arrived on time. After the package arrived, I opened the package to review the product. The company logo was perfectly engraved, and the Parker band pens were good quality. The cap pressure fit smoothly and snugly; there was no wiggle or gap, and the pen had an excellent finish.

Doing business with Pen Heaven is a pleasure. The company has outstanding customer service, and I encourage you to visit the Pen Heaven website to make a purchase. I won't hesitate to contact them again in the future and am incredibly grateful for the care Pen Heaven showed me throughout this process. I suggest contacting Pen Heaven now to get started with your pen purchase.

This was one of the best customer experiences I have had, ever I placed an order of 14 pen sets- each engraved individually. The order was for Christmas presents. They were engraved and shipped in record time. Aneta the customer service person was responsive and professional.

I would recommend this company for any purchase. EXCELLENT!!!!!

I rung the team at Pen Heaven as I was organising a hen party and I wanted to have a personal gift in the hen bags. The team were so helpful and produced a stunning gift that was the talk of the evening. Thank you so much! 14 very happy attendees! Will definitely use them again.

I bought a leather pen case from this company. It arrived promptly and in good condition however, the "personalisation" I had ordered was in my opinion, poorly done and looked cheap and amateurish. I took it up with company who politely explained that my order has been processed correctly and that I was wrong in my opinion. I will not use this company again nor would I recommend it.

This company sent me a used pen, an ebony-colored Esterbrook Estie, completely drenched in ink, packed poorly, and not even including original packaging. Customer service was quick to react and I negotiated a 50% refund, which has been processed. The final experience was positive but the company should be more careful about these types of oversights, which negatively impact one's perception.

I recently made a purchase of a $200 planner which I ultimately decided wasn't for me so I ended up returning it. On their website it says they can't refund your shipping costs which I accepted. However, when I received my refund, it showed that they wouldn't refund the taxes either! I've never heard of a store not refunding their taxes when they've refunded the sale.

What a super company. Well in my eyes your customer service is way better than that of John Lewis!
Joe Gardner and his staff did an amazing job of helping me sort out my mistake. He was extremely polite and very professional about everything, and kept me well informed throughout. Thank you
Sadly this sort of C/S is very lacking in the UK. But this is our way back to being Great Britain.

They have a inscription service and it came out well, packaging was good.

I ordered (very last minute due to a holiday!) a personalised leather journal and pen for a colleague’s leaving gift presentation.
The customer service was excellent (especially Chris who was extremely helpful) and managed to expedite my order and made sure it was sent out the same day. Products are excellent quality. Highly recommend and will definitely use again.

I was looking to purchase a new mechanical pencil, and Pen Heaven was the only shop that had my chosen model and colour in stock. Easy ordering process, great prices and my package arrived within 3 days with standard delivery!

Quality products at a great price. Fast delivery, well packaged, will be buying from again. Thank you

Excellent after sales service even though I could have returned the product to manufacturer. Pen Haven did this for me.

Contacted support 4 different times for an exchange return and got zero response. Do I did a chargeback and got a response from them accusing me of fraud. Garbage company.

Lovely to find a stockist of WATERMAN PENS. Had a slight problem but the after sales service was great and now the problem has been solved. Definite one stop place for all things pens, especially fountain pens.

Excellent Customer Service
In July 2022, I bought a Parker Sonnet Premium fountain pen (£230), in January 2023, I noticed that there was a defect on the nib which was affecting the way it writes. I promptly got in touch with customer services who sent me a new nib which works perfectly and saving me having to buy a new nib for £80. I would definitely recommend this company as they provide excellent products at excellent process al the while providing brilliant customer service.