We had a survey completed by Pennington Choices and I just wanted to say how impressed we were with Shakher Dass. Not only was the report really thorough, but he also took the time to speak wit... Voir plus
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The trainer kept the session engaging and informative, he was always happy to answer questions. providing clear and detailed explanations. I find HHSRS an interesting subject and very relevant to my r... Voir plus
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As part of CPD and a prompt for going back over things, I find Pennington's really useful. The webinars are always interesting, not overly taxing and the time between slides and additional inform... Voir plus
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A thorough all round perspective on what RPEEPS is, why this is legislation, and the areas of relevance in terms of practical application. The only downside was that the slides were some time expiring... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Pennington Choices was created in 2020 to provide services and outstanding customer experience to the social housing sector across the UK. We began our journey to help create safer environments for people and buildings. We have now worked with more than 800 public and private sector organisations across social housing, NHS, education, and rail and are continuing our growth journey. Our demonstrable track record and client loyalty prove we deliver on our promises, on time, and with quality. In 2024, we achieved the highest-ranking Gold accreditation in our first year taking part in the industry-wide recognised assessment, Investor in Customers. This award is based on feedback from both our clients and members of our team, highlighting our dedication to providing excellent customer service, experience, and expertise, as well as continued employee satisfaction.
Coordonnées de contact
Head Office, Brookfield House, Grimsditch Lane, Norcott Brook, WA4 4EA, Cheshire, Royaume-Uni
- 0800 883 0334
- marketing@pennington.org.uk
- www.pennington.org.uk
4,4
Excellent
95 avis
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Think they can come unannounced for a…
Think they can come unannounced for a full condition survey. Sorry but wouldn't treat someone's bought property like this and just because I'm in a housing association doesn't meant I don't work or am not entitled to scheduled courtesy and privacy warning. Do not come unannounced without booking and expect an answer. WFH since COVID.
12 février 2025
Avis spontané
Réponse de Pennington Choices
Thank you for your feedback. We apologise if our visit felt unannounced or intrusive.
To clarify, our process for contacting residents includes:
• Sending a letter introducing ourselves and letting you know that your housing provider has requested a stock condition survey for your home. It also contains details of our scheduling team and the name and contact details of the surveyor that will visit your property. Typically, your housing provider also sends an initial letter before we follow up with our own.
• The letter states that "if we do not hear from you, we will knock on your door whilst we are operating in the area." This ensures we make every effort to conduct the survey on behalf of your housing provider, as per their request.
• Where possible, our surveyors will also attempt to contact residents via text messages or phone calls to schedule a convenient appointment.
We appreciate that your home is your private space, and we always aim to carry out our surveys with courtesy and consideration for residents' schedules.
FRA incomplete, inaccurate and out of date
Pennington Choices carried out a Fire Risk Assessment for our block of residential flats in 2023 through the management company FirstPort. The assessment was inaccurate, incomplete and out of date. As a result I have had to answer lots of questions arising when trying to sell my flat.
6 novembre 2024
Avis spontané
Réponse de Pennington Choices
Thank you for your feedback. We understand your concerns and would like to clarify our role in this process.
Our contract was with your landlord FirstPort, and it is their responsibility to share fire safety information with residents. Unfortunately, we can only provide this information to a resident with their written consent. Once we complete a FRA we deliver our report to the client, in this case FirstPort, within 10 days of site work completion. We cannot be responsible for any delays in this information reaching residents.
However, we would like to understand more about your concerns over the accuracy of the report. All our reports are completed by individually accredited Fire Risk Assessors and are then 100% validated by a team of competent, BAFE SP205 certified validators. Therefore please can you contact us directly via asktheexperts@pennington.org.uk to share more specific details on this issue.
Poor telephone service
On 20/12/2024 I received a call/voice message from Pennington Choices. The message informed they have been asked to do an asbestos survey. Telephoned the company today to arrange an appointment and have been waiting on the line listening to music for over 45 minutes while waiting to speak with someone. No announcements given as to where my call is in the queue or reasons for the delay with my call being answered. Ended call while composing this message.
30 décembre 2024
Avis spontané
Réponse de Pennington Choices
Thank you for your feedback, and we apologise for the inconvenience you experienced when trying to reach us. Unfortunately, we were experiencing technical difficulties with our phone system that week, which resulted in longer-than-usual wait times. We completely understand how frustrating this must have been for you.
If you have any unresolved issues, please feel free to email us at asktheexperts@pennington.org.uk and our team will be happy to help.
Idiot driver
Driving home tonight and about to come off the filter lane of the M57 for Kirkby when a total psycho in one of their vans swooped across in front of me with nothing to spare, rather than drop into the 50+ meters behind me (well done fella, you must be really proud. I'll just replace my tyres a little earlier shall I?). Registration NV73 RUY. Approx 16:45. June 17th. I bet nothing happens though. Photo available on request from employer
17 juin 2024
Avis spontané
Réponse de Pennington Choices
Hi Mark. Thank you for bringing this matter to our attention. We take reports of unsafe driving behaviour very seriously, as the safety of all road users is of utmost importance to us.
We apologise for the incident you experienced and the distress it caused. All our vans are fitted with black boxes so we were able to identify the employee and address this with them internally.
Your feedback is crucial in helping us maintain high standards, and we appreciate you taking the time to let us know.
Unprofessional and Equality Act 2010 is…
Unprofessional and Equality Act 2010 is 💯.
I not recommend with they it
31 janvier 2024
Avis spontané
Réponse de Pennington Choices
Hi Andy. Thank you for sharing your feedback. We take all concerns very seriously, especially those relating to professionalism and inclusivity.
We would greatly appreciate it if you could provide more details about your experience by contacting us directly at hr@pennington.org.uk. This will help us address your concerns thoroughly and ensure any necessary improvements are made.
Unprofessional
Unprofessional. Made an appointment for asbestos survey. Changed it and then had me waiting indoors all day. Rang them up and was fobbed off. No one knows where the surveyor is. A lady said she was a manager but turned out not to be. Disgusting and unprofessional
20 octobre 2023
Avis spontané
Trying to get me a dea self employed…
Trying to get me a dea self employed assessor to do a epc for £26, absolute disgrace of a company, can’t imagine what there charging the customer! That’s why customers are getting a poor service as underpaying their employees!
28 juillet 2023
Avis spontané
A women came round today to take…
A women came round today to take samples of my ceiling looking for asbestos and has ruined my ceilings as she has hacked at the plaster leaving big gauges which look unsightly. plus she did this right in the middle of the ceiling,which could have been taken from the edges which I might add should be scrapings.I am not very happy at how she left my home without telling me how she had left my newly decorated hall in this state.
30 juin 2023
Avis spontané
I don’t know the mans name but he…
I don’t know the mans name but he claimed to be a assessment fire officer from Clarion , he had no appointment, was in building for 5 minutes and I was concerned so as he was leaving I confronted him and noticed he has this company badge on , so he lied to obtain entry , also he has no knowledge of what good communication is and politeness, also understanding of communal doors , he refused to give me his name , great customer service not
9 mars 2022
Avis spontané
Excellent asbestos testing service
Excellent communication, very fast delivery of the testing kit and turnaround of results was amazing - the same day that the samples arrived back with Pennington. All-in-all an excellent service and would certainly recommend. If ever we need to test for asbestos in future we will use Pennington again. Many thanks.
3 août 2021
Avis spontané
Provide excellent general maintenance courses for all levels of learning!
I attended the Gas Safety Awareness Course in June to help with my professional development within my current maintenance team, and I found it very educational yet enjoyable. The tutor was very thorough yet efficient, working at a good pace for everyone in the session. I learnt a lot that day about gas safety and can now use the knowledge in my day to day work.
I would whole-heartedly recommend Pennington Choices for all courses and I wouldn't hesitate in using them again.
12 novembre 2014
Avis spontané
The Professional Choice
Pennington Choices are my choice provider of asbestos sampling analysis and surveys for improvement works to our customer’s homes, which includes Kitchen and Bathrooms Upgrades, Central Heating Upgrades and Rewiring contracts. I would highly recommend their service due to their professional attitude and conduct, positive feedback received from our customers, a clear and methodical report format and timely returns of surveys
19 septembre 2014
Avis spontané
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