Pentagon Motor Group Avis 

Went for a full service to be informed that full service only due next year -okay.
Informed work completed at 2pm arrived pick up at 3pm- unable to locate key thought with valeter.
To be informed that notice leak on tyre and had on ramp. waited 45 minutes to get car
Then when returned back the rear windscreen was still dirty and inside dusty thought it was valeted don't know who does there cleaning. But definately not valeted as they said.
Why was tyre not pick up when service completed. will be cancelling my service package if this is the service I get-

Never get your children a car from here

I was sold a car by Jason Moss with one key (not an electric key) and was told I would be given an electric key that the company would reimburse me for (as they have a company account with Kap autolocks) as they should provide me with 2 (as stated I was told this would be an electric key).

Since then despite Jason Moss admitting this is what he has said; him and his supervisor have refused to actually fulfil this part of the deal. Apparently it doesn't matter if he is admitting he said this as part of the sale because "it wasn't written" So I am out - to quote Jason's amount - "£500".

This company will take advantage of your children (especially your daughters - stereotypes I know)

Edit: I am now being asked to contact the dealership directly. As an autistic individual I do not deal well with potentially confrontational situations. This is why I contacted customer care (twice) via email to no avail. So no thank you - I will walk away with a sour taste in my mouth and the knowledge you have taken my family’s money under false misrepresentation and I will never recommend you. Thankyou for your meaningless response on here 🙏

Words actually fail me. Avoid is all I can say. Had an awful experience with this dealership after being misled and mis sold. Cars are priced COMPLETELY differently in the showroom as compared to online (£21995 v £17500) so that their add ons can be put on (that you don’t want) all whilst thinking you have a great deal.
We visited very close to month end and quite clearly the customer is not the priority here but more the figures on the board!!
We asked for confirmation if our deposit was refundable - the salesman said he wasn’t sure when he knew full well it wasn’t. Because we were misled we cancelled our order and lost our money.

I have seen on poor reviews the request to contact customer care. Let me tell you we have!!! Guess what - no response. That’s right not even an acknowledgement. Shameful customer service in this day and age.

Abysmal service has been raised with the Branch Manager, Sales Manager and Business Manager but still nothing done. I'm still awaiting user manual / document pack and service history for the car purchased 5 months ago.

Pentagon head office said all they can do is escalate to the Branch Manager so what's the point.

I have purchased through Pentagon before and was content overall but they have gone downhill fast. If this is what they now consider 'good' customer service then I pity anyone who seeks to do business with them.

This didn't start out great with a poor test drive as both myself and wife.
We went out around the blocked, pulled back in to the garage and salesman gets out the car. It's came across that he genuinely wasn't interested.
Move forward 5 days and I have another test drive on my own as my Wife could not make it. Sales guy Ashton was really good.
Order was placed and I expected all to be ok.
Ok Sunday 22nd I picked up my car. In my excitement I didn't carry out a full check, only a brief walk around.
I noticed that the boot liner that I requested was not in the car, Ashton apologised and said he would get it listed out to me.
Later on in the day I realised that the parcel shelf and charging cable were not in the car. Here was are 3 days later and still nothing.
I would not recommend this garage at all

I took my car to vauxhall last week i got told that the tracking was sorted i drive home on friday and sadly to say that this issue wasnt sorted so i decide to ring them friday i was told to bring it back monday (witch it is today) they told me that the tracking was done track up all sorted so then i went and got my car and guess what still had the same issue after i left so i wrong again to ask if they do wheel bancleying i got told not to bring my car back because the issue was sorted wasnt bloody happy about customer care services from vaxhall all they was after is your money not the service you should get.....

A few things I pointed out on the car were not sorted as promised, namely some lose arch trim and tired looking number plates which I have sorted myself.

However the car I bought has been a lot of trouble. The electric boot has packed in after 4 months of owning the car, the infotainment screen does its own thing in cold weather, the car shakes when you get to 70mph and one headlight seems to constantly have its high beam on blinding other drivers and I constantly get flashed.

My first Seat coming from an Audi and I’m rather disappointed to say the least

AVOID Pentagon Chery Loughborough.
Continued breach of their own terms and condions when asking for a refund.
Sales team of Kiam and sales manager Bailey withholding refund as they've lost a V5 and Courtesy car that was collected by their own orgnaised recovery. They like taking your money but don't want to give it back after selling you a faulty used vehicle. Awful Post purchase service drops through the floor, terrible communication, no action to resolve problems unless you make contact, but they then refuse to resolve. Management refuse to speak to you desite numerous calls and emails.
Avoid at all costs. Solicitors letter going to them next.

Huge thanks to you and your incredible team for everything over the past few days! This was hands down the best dealership experience I've ever had. Please extend my gratitude to Hannah as well; she's an amazing asset—friendly, courteous, and caring. I felt completely at ease from the moment I walked in. Everything felt effortless, and it was clear everyone genuinely wanted to be there. What you've built is truly fantastic, a remarkable legacy. I honestly think all motability dealerships should observe your operations to learn how it's done. Heartfelt thanks! 😊

I bought a car at Wauxhall. I had problem after problem. I have to take my car to wauwhall make me wait 6 hours then they say to come back and pick my car up later the next day. I thought buying a car from dealer i will trust no way

Britain’s worst car dealer. Deserves zero stars, unfortunately not an option

Update : Business manager has been in touch , He has said they have fallen short in there own expectations and transparency, He has apologised and has looked into it all and has given me a resolution to close it off , Great car shame about the dealership, I will only leave a honest and truthful review, This is my experience, Travelled from Stoke-on-Trent to see the car as I already had a test drive in one few weeks prior , so just what I wanted reference the colour and spec , Jack the salesman sore to me and I did say this is where I stand and if we cant do a deal then lets not waste either of are time and I will be on my way, We got to the deal so I sent £38000 to there bank account that same day , Jack said to collect the car a week on Sunday which was ok with me , So the deal was they would pay my left over finance for my EQC Merc on the 26th/27th January 26 as otherwise it would generate another settlement figure as it ran out on the 28th Jan 26, I sent over paper work to get my car taxed ready for pick up on the Sunday but on the 24th Jan had a phone call from Jack saying they cant tax it as they would not take a photo copy of the paper work I sent which was scanned in and we would have to leave it for another day to which I said I cant as were away and when were back we only have 2 days then I'm away again , then I asked is the car in my name to which he said no so I told them to cancel the order and return my £38000 I had sent them , Then I get Giles the manager on the phone saying we can do the tax on Sunday when you pick the car up and any incur of any cost would be reimbursed to myself so I said and what about paying of the Merc to which he promised me it would be paid on the Monday 26th Jan or the latest Tuesday 27th Jan , Picked up car on the Sunday did paper work and had to put £250 deposit as the V5 still had not arrived due to not getting post as we were only getting post once a week, got given the keys and sent on are way , Midweek I rang Jack to say I was missing the grannie charger and the extension lead and that the normal charge lead was just thrown in the boot not even in the bag to which he said he would send out to me what was missing which he did and informed I had rang the finance company to see if they had paid the outstanding balance , The finance company said no and that day took my payment for the Merc out of my account and informed Jack about this and he said he would sort it , Then a phone call from Jack saying need a new end figure which was less than the other one and seeing I paid an instalment they would send me the money back but then he came up with this theory as we didn't have the V5 then they could not pay the car off I said what at no point did you ever say anything about this , so what they did was send me the holding £250 back plus the difference from both fingers so this left me -£178.81 which they would not pay me back , then I sent an email saying I would reject the car under the 14 day rule to be met with an email from Giles the manager asking when's the best to call this was on Monday 9th Feb 26 so I said anytime after 5pm or anytime tomorrow and its Friday 13th Feb 26 and no call , I have sent an email to Giles saying do not bother calling or emailing as it will go unanswered saying keep the money as its not about money its about being honest , truthful , morals and doing write by customers when promised things , What should have been a nice pleasant time in buying a new car has made me stressed and angry , Will say the car is amazing but will not be going back to this dealership to purchase the wife's new Seal I will take my business closer to home or which dealership can be honest from start to finish , This is my honest and truthful dealings with this dealership and I am making people aware of this as this could be an isolated incident but they never tried to fix it sadly and I don't want anybody to go threw what I have endured , I'm sure they will reply to this with lets sort it out or were sorry you went threw this , The normal statement that these companies use to show they care

The sales team were great when I was buying the car — friendly, helpful, and quick to respond. Unfortunately, everything changed once the sale was completed. The aftersales service has been really poor.

I’ve had multiple issues with the car, and despite reporting them, communication has been almost non‑existent. I’ve been left waiting long periods for repairs with very little information or updates. It’s been frustrating trying to get even basic responses, and the lack of support has made the whole experience stressful.

To make matters worse, the car has not been fit for purpose from day one, and getting the company to take responsibility has been incredibly difficult. What started as a positive purchase has turned into a long, drawn‑out problem.

Based on my experience, the sales process may seem good, but the aftercare is severely lacking. Go else where!!!

I was called by Pentagon Kia to book my 1 year old car in for service. I didn't book and decided to check. It is an electric EV3 and the service interval is actually 2 years or 20,000 miles. This is very confusing.

Thankyou Neil for looking after me and providing an amazing service and was so helpful

1⭐ Review Pentagon Peugeot

I purchased a vehicle from Pentagon Peugeot around three months ago after finding it on AutoTrader. I made it clear from the start that I needed a car quickly as I had just disposed of my previous vehicle. I was assured over the phone and via email that the car was “showroom quality.”

Due to time pressure on the day of collection, I was unable to inspect the car thoroughly until a few days later. When I did, I found:
• Scratches across the passenger-side dashboard (looks like damage from a dog)
• A chip and scratch on the bodywork that was not disclosed
• Rubbish left inside the car, suggesting it had not been properly valeted
• Rear air vents not functioning correctly
• A wireless charging pad that overheats my phone without charging it

When I checked the vehicle recalls, I discovered a safety recall was still outstanding. I raised this with Eliza, who incorrectly stated via email that recalls are only “online updates,” which is not accurate.

After weeks of back-and-forth emails, I was passed to Matt. This was already two months into the issue. I was offered three options: a full refund, £250 compensation, or for them to fix the damage and issues.

When I agreed to repairs, the process stalled repeatedly. I was told it would be sorted alongside a courtesy car booking, but this was delayed. Matt then went on leave without passing the matter to anyone else, leaving the situation unresolved yet again.

After further delays, I felt pushed into accepting the £250 just to bring the matter to an end. The payment was sent without any confirmation email or explanation.

The overall experience has been disappointing. What was sold as “showroom quality” was clearly not. Communication was poor, the recall information was incorrect, and the handling of the complaint was slow and unprofessional.

I would strongly advise anyone purchasing from this dealership to inspect the vehicle extremely carefully before driving away. This is pentagon Barnsley

Just a warning about buying from Pentagon Mazda. These sold me a faulty car for £24,000 that I part exchanged a nice car against for convenience at a very low price, the car I bought needed a new engine which became apparent after the drive home which I notified them about quickly with videos. The warranty seemingly didn’t cover this repair.
Fast forward 3 months after almost daily calls and emails and a lot of stress they refunded me the cost of the purchased car however I actually lost thousands due to the part exchange which I was told was my decision at the time of sale and not their problem.
The senior staff namely Stephen and Arnie at Pentagon Mazda and BYD don’t really care about after sales and only acted after a email to the MD of Pentagon group. They always say they’ll call back by the end of the day but actually don’t.
I’d strongly recommend if you do buy from them don’t part exchange with them. This is actually the worst business I’ve ever been unfortunate enough to deal with. I’m thousands of pounds down due to a dodgy dealership with clever small print. Edit. As you can see pentagon responded to this and suggest I can contact them to discuss. They have all my details from months of trying to sort this out and are not interested in discussing this. I would be expecting the members of pentagon Mazda and BYD to be demoted due to their efforts. I’m considering legal action now.

What should have been a simple warranty repair turned into months of stress, wasted time, and repeated trips to the dealership — all made worse by poor communication, dismissive staff, and shockingly low standards of workmanship. Across three visits, my car came back with damaged, oily fingerprints all over a near‑white interior, misaligned trims, dirty floor mats, a missing car key blade, and even the brand‑new headliner already marked and incorrectly fitted.

I was spoken to rudely, given contradictory information, and left without transport. The situation became so bad I had to involve SEAT UK just to get anything taken seriously.

My previously immaculate car was left in worse condition than when this started, and I’ve completely lost confidence in this dealership. I won’t be using Pentagon SEAT Scunthorpe again, and based on my experience, I’d strongly recommend others steer clear.

Bought a pre-registration car with 1 mile on clock. 60 miles into journey home, warning light comes up and require breakdown team to attend. Fault codes cleared and travel back to Edinburgh. Agree with Pentagon to bring the car back to Burton to have checked, all fault codes provided. Car is checked and no faults found by Burton on Trent. 3 weeks same fault has recurred. Claim this is due to the codes being cleared despite these being provided in advance and acknowledged in the pre check-in process

Complaint lodged with Pentagon customer services, 4 weeks later still no response despite follow ups sent. Having now to pursue through motor ombudsman.

At first Pentagon were ok, moving from Drive Vauxhall who in the end abysmal.
My first full service was good including a courtesy car…. It rapidly went down hill, wanted £20 for the courtesy car etc… I asked for a quote for a new Cam belt “three times” …. Eventually coming in at £1600 ….. Halfords £600 so you do the maths…. Steer well clear of this group, they do not understand the word customer service… Amateur outfit and disjointed.