Pentagon Vauxhall Avis 

Booked an annual service and MOT for September, back in June to get the date I wanted. Requested their collection and delivery service but for some reason this couldn’t be booked at that time and was asked to call back later in the month. Called back several times in June ,July and August same answer. Finally spoke to Dean who said If I was willing to change the service date he could book collection and delivery so I agreed and rebooked for 16/09/26. Checked in on line last weekend. Phone call today, 14/09 to say Lincoln Vauxhall no longer offer the collection/ delivery service even though it is still offered on their website. Have cancelled and will never use Petagon again. Phone never answered at the Lincoln centre, messages left unanswered. Appalling customer service

I brought my van in for recall work and decided to get an MOT and service. I was informed none of the work had been completed as the van needed three and a half thousand pounds of work doing, I was asked if I wanted to get the work done or did I want to get rid of the van.

I took my van to another MOT centre and the van passed its MOT, with a few advisories.

I wouldn't recommend this garage to anyone

I had a safety recall to change drivers airbag on my 2009 Astra. I wish I had checked their reviews first because I would have simply ignored the recall. What should have been a simple 30 min job turned into a nightmare. After an hour or so I was told they were unable to replace the airbag and that there were all sorts of warning lights coming up on my dashboard and that the steering column control module was faulty. Interestingly the airbag is fitted into the centre of the SCCM. A coincidence, I think not. I have recently used my OBD module to check for fault codes on the car and there were none when I drove in. There were also no fault lights on the dash. I told them this was clearly their doing, and having phoned the guy who has MOT'd this car for years, he confirmed that Pentagon had most likely disturbed something. Pentagon insisted this was not their fault, insisting the car was like this when I arrived but they had done an initial check on the car, (presumably to cover themselves if a car does come in faulty), and had not said anything until after stating the recall could not be completed. I was told it was an expensive job to replace the SCCM. I insisted they sort out the problem. Some hours later they told me they had replaced the SCCM and replaced the airbag. I ran an OBD check in their car park and it returned to fault codes (P1614) that suggested 2 developing faults that may or may not resolve themselves - somewhat worrying. Unfortunately I need the car to travel south to look after grandchildren so decided to leave and hope for the best. The only paperwork provided by Pentagon was to say the recall was not completed and highlight the SCCM faulty. I have no evidence that the airbag or the SCCM were replaced. Pentagon kept insisting they had done nothing wrong yet they say they have replaced an expensive module for no charge. If I have any problems as a result of this encounter, be assured I will not be going back to Pentagon, ever.

Took my daughter to look at a Mokka E 3 weeks ago.
Upon looking at the car it had paint off the edges of both front doors a slight scrape on the back of passenger door and a 6" deep scratch on the rear drivers door.
I pointed these out to the sales lady whose exact words were 'don't worry about,it will all be sorted in prep.
I also pointed out when the boot shuts it slightly catches the bumper on the right.'they all do that she said'
At this point alarm bells should have been ringing but i let it go as my daughter still liked the car.
Left a deposit on the Sunday and we were told the car would be ready to pick up on the Friday.Arrived to pick the car up and no remedial work had been done.
Then she booked it in for the following Wednesday.
Dropped it off on the Wednesday and picked it up later that day to find the drivers door was fine but a blind man had been over the other scratches with what i can only describe as a crayola crayon.
(I was not there) My daughter pointed this out.At this point they became crafty and said to my daughter 'if we sort out the passenger side will you be happy' my daughter said yes,not knowing that mean't they were not going to sort out the drivers side scratch which is the worst one (she is only 21).
She picked up the car on Friday and Pentagon Bodyshop have rectified the bodge they did on the passenger side very well but done nothing about the drivers side rear door.
When i called today it was clear they were not going to do anything about it.
Advice to anyone looking at buying from Pentagon Vauxhall Derby
A....don't do it
B....if you do,get all work that is being done confirmed in writing before you deposit a penny.
Of the 3 weeks since the deposit was paid Pentagon have had it 9 days and it's still not fully rectified.
I should have listened to my alarm bells!!!!

Brought my vehicle in today for a recall. Picked up a courtesy car in the morning with 0 miles of fuel in- fuelled up £15 to get me home and back
I wasn’t even sure that the 0 miles of fuel in the vehicle would get me home.
The courtesy car also had McDonald’s wrappers & rubbish in when I picked it up ( see photos)
I was called in the afternoon to come and collect my vehicle. I advised reception that I’d fuelled up their dirty courtesy car & that I’d put £15 in it & asked if I could receive the £15 back.
I was told & I quote from Rebecca on reception that ‘you should of just put £5 in it, we can’t refund you’)
Surely when you collect a courtesy car you expect it to have fuel in to at least last you the day? I have worked in garages before & we wouldn’t allow a customer to collect a vehicle with 0 miles of fuel in & if they filled it up they would be reimbursed. We also wouldn’t send a courtesy car out with dirty takeaway wrappers & rubbish in.
You’d expect much better service from a big company.

Great service from start to finish.. From friendly and professional reception /admin depart to highly skilled engeeners in the garage.. Five star experience

Very friendly staff Very helpful

My 4-month-old car was recalled by Vauxhall, so I dropped it off at the garage last Friday and was told it would be ready the same day by 4pm. Later that day, I received a call to say that two pipes had been broken while accessing the recall part, meaning the car wouldn’t be ready until Monday.
It’s now been a full week, and I still don’t have my car back.
What’s even more frustrating is the complete lack of communication. I haven’t received a single update from them since last Friday—I’ve had to chase them myself each time, only to be fobbed off with no clear answers or timeline.
There was also no offer of a courtesy car, leaving me reliant on others just to get to and from work, which has been incredibly inconvenient.
For a nearly new car and an issue that wasn’t my fault, this experience has been really disappointing. Much better communication and basic customer support would go a long way.
Come on Vauxhall—I’d just like my car back.

I have been a customer of Vauxhall Pentagon in Nottingham for the past 10 years. If you require a great vehicle for private/company use, Pentagon is the place to go. The managers and sales personnel will make sure you purchase the right car, tailored for your needs.
They have a great selection. Their prices are great too.
Pentagon also provides great after-care for your vehicle, (e.g. service, MOT) to keep it running in tip,top condition. With such great customer service,you will not regret purchasing your next car from vauxhall Pentagon, Nottingham!

Ashton was my sales person. From start to finish he has been amazing. Very knowledgable and extremely respectful. Will come back for my next car as long as Ashton can be my sales person. Would highly recommend him

I recently bought a nearly new jaguar from Vauxhall derby, unfortunately it broke down a few weeks after purchase, fact of life cars break! This is where the dealership stood up and helped. Straight away given a curtesy vehicle. I had already been received from the RAC as part of the package when buying the car. As soon as the service manager learnt of my breakdown he arrange a more like for like curtesy car until mine was fixed. Although the warranty company took a little longer than I would have liked. Ashley the service manager kept me informed daily on progress and personally returned my vehicle to me once fixed at zero cost to myself. It’s so important to take warranty out if able too and it’s reassuring at how good the after service was from the service team at Vauxhall Derby that I will look to use them again in the future

Pentagon jaecoo dealer sales person liam, cannot be trusted, thru out my sale he lied about a jaecoo 5, being awd, and i also waited upto 3 month when i was told would get it with in 4-6 weeks, i kept on going in and asking and same lies, in the end cancelled the order, i wanted to complaint to head office but no one got back to me… please be aware off salespeople just wanting to meet goal and would say anything to get you to sign. And when you want answers no one gets back to you

Absolutely shocking experience with Vauxhall Sheffield – I would strongly recommend avoiding this dealership.

I purchased a car in April 2025 and have had continuous faults from day one, mainly with the keyless system not working and the car failing to detect the keys. This has never been properly resolved despite multiple visits.

The issues have been serious and unacceptable. I’ve had situations where the car wouldn’t turn off because it couldn’t detect the key, and more recently the car wouldn’t start at all, displayed multiple warning lights, reset the clock, and wouldn’t switch off or lock — leaving me stranded and extremely distressed.

Each time the car has gone in, I’ve either had to chase for updates or been told “no fault found” simply because the issue didn’t happen while they had it. That is not an acceptable response to an ongoing fault that has been clearly demonstrated multiple times.

The level of customer service has been just as bad as the vehicle issues. Communication is poor, calls are not returned, and I’ve repeatedly had to do all the chasing myself. Booking the car in is a struggle, with long delays just to get a courtesy car. On one visit, despite being assured everything was arranged, there was no courtesy car available when I arrived. I even witnessed another customer’s booking being cancelled so I could be given their vehicle — which says a lot about how disorganised things are.

Although some individual staff tried to help, the overall experience has been chaotic, unprofessional, and extremely frustrating. Even after replacing both keys, the problems still persist.

I have completely lost confidence in both the car and this dealership. This has been an ongoing issue for nearly a year with no proper resolution.

Avoid if you value your time, money, and peace of mind.

Wish i could give the Sheffield branch zero star after 11 months of hell.

Having found the car I wanted on the Pentagon website, I called the Lincoln dealership; I got an answering machine and left my details asking for a call back; a fortnight later, I'm still waiting.

Called the "National Sales Line" number included in the slide show for the vehicle and got a recorded message asking me which programme I'd watched and when it was transmitted. WTF?

I decided to reserve the vehicle online and got an automated email reply promising a call from the Lincoln sales team; again, I'm still waiting.

Called the "National Sales Line" number provided in their email and got another recorded message, this time confirming that the number was for Vauxhall but no longer in use.

In the meantime I looked on the Pentagon website to find out about 0% finance; the link is dead and the site responds with "404 Page Not Found".

I gave up trying to deal with Pentagon online and went in to my local (Oldham) dealership to talk to someone in person. Their sales rep Barry was fantastically helpful and got everything sorted for me without any hassle. This guy should be in head office teaching them how to run a car dealership instead of a circus.

Now I'm getting a barrage of emails telling me to "get in touch if I need anything". As I wanted some accessories I did just that and was told someone would call me back. Three guesses how that went...

Saw a Corsa advertised on Autotrader. Liked the price - rang number to reserve it. Helpful chap reserved it for me for £99.

Received phone call next day from Pentagon Derby to say that the price was wrong and that they couldn't do finance on a new vehicle- they blamed Autotrader. However, they had other cars in stock. I asked whether other cars had same dealer discount. If not, I wasn't interested. Salesman put me on to manager who encouraged me to drive up to Derby (c. 30 miles away) as they would "look after me" because of mistake in advert. Drove up to Derby - salesman showed me Pentagon website which had exactly the same advert! Blamed internal mistake. No attempt to "look after me" at all! No discount, nothing. I left, disgruntled at 60 mile wasted round trip.

Now discovered 3 weeks later £8.96 bill on my phone for ringing 0845 number to reserve the car in the first place!

What an utter waste of time and money.

One of our crew vans had a recall notice so we booked it in to Pentagon, at the same time a Engine Management light had come on so upon dropping the vehicle off at Pentagon we asked for them to check what the Engine Management light was for.

Pentagon Vauxhall are ripping customers off by asking for £145 just to plug a computer into the vehicle plug for a "Computer" to diagnose a fault within seconds - told Pentagon not to bother and upon the vehicle being ready to collect after the recall update we
took the vehicle to a commercial mechanic we also use who plugged in the Computer FREE OF CHARGE who then informed me the EGR Valve needs replacing, gave the mechanic my business for the replacement of the EGR Valve and any further work our commercial vehicles require. Took 2 Minutes to diagnose the fault and Pentagon try to justify £145.

For two days I have been trying to book a service at Pentagon Lincoln Vauxhall.

Four chats with the cat system, four phone calls, an e mail, an attempt to speak to a manager of which they clearly don't exist.

Still nobody has bothered to contact me.

I should have checked the reviews first as clearly they have issues.

2023 car purchased. Suspension issues found on drive home. Pentagon and warranty of no help. Customer service just avoid communication to resolve issue.
Would not purchase from Pentagon again. Buyers beware.

no wonder this company has bad reviews booked my van on 14/11/2025 or service and mot
was promised it would be ready at 2 o'clock
never received a phone call to say vehicle was ready
tried to ring 4 times no answer so turned up at 4 o'clock excepting it to be ready what a surprise it wasn't never even been looked at service advisor just said sorry not had time great response will never use this company again

Payment finally received -Very poor customer service- payment put of contracted timescales. Being told there is nothing I can do its with accounts accounts have got forward to voicemail on. Manger won't talk to you. I won't use this company ever again. We sold our car to this company through car wow and they haven't paid us!! Taken the car and it's been over 48hours.
They are now ducking calls and avoiding us