Pentagon Motor Group Avis 

Had a great experience at Peugeot. Bradley and everyone else I spoke to was very welcoming, friendly, knowledgeable and professional. The process start to finish was faultless and the car is amazing. Would highly recommend them

LACK OF COMMUNICATION. Our car needed an emergency repairs. They set up an payment plan at the Arnold branch. What they failed to do mention is they want £360.00 upfront. It's called communication or have they forgotten on how to communicate in the first place. HOW DARE THEY DO THIS TO AN DISABLED PERSON

Great staff attendance particularly Sarah Woolley.

So we purchased a 2019 van off them in 2022, since day 1 we have had nothing out problems. They clearly sold me a van not fit for purpose. Kept taking van in and charging us extortionate amounts for repairs. The van was 14k and in 3 years we have spent 9k on repairs. New engine. New add blue tank, water pump, oil pump, can belt, rockers replaced, rocker cover replaced, and still we have problems, now it needs a new turbo and electronic computer changing rhey want another 5k well enough is enough. They sell u a bag of rubbish and want x3 more than anyone else to repair it.

This is the worst garage to fix your car in this country.
I booked an appointment to get my car fixed. I took it there on the appointment day and was told it would take 1–2 days to replace the crankshaft sensor.
After 2 days, I called them, and they said my car needed a diagnostic test to check for more issues and that it would take another 1–3 days.
After 3 more days, I called again to ask if my car was ready, and they told me it wasn’t because they didn’t have the parts for my car.
It’s a Vauxhall main dealer — yet they don’t have parts for a Vauxhall!
My car has been in the garage for a week without being fixed, and they still charged me £149 just to check it.
Avoid this place — it’s a waste of time and money. Never again!

We thought we had sold via Carwow (useless) my Mother in Laws Kia Sportage to Pentagon Lincoln as she is not allowed to drive. My Wife has LPAs to act on her behalf for financial and health and welfare decisions . This is appears to be an alien concept to Lincoln and head office as we have still not been paid 3 weeks later. According to Carwow this would be within 48hrs or sooner, not that they are interested either. We ae bitterly disapointed with both companies as there seems to be no recourse with either of them.

I purchased a 2024 Vauxhall Mokka Electric from Pentagon Nottingham in early October 2025.
Before buying, both the salesperson and the signed order form clearly stated the mileage as 6,418 miles. However, when I collected the car on 15 October, the odometer showed around 8,000 miles.

I immediately raised this with Pentagon, but was told over the phone that I could only return the car for a refund — no reasonable compensation was offered. Later, the manager claimed that the higher mileage was “pre-advertised” on purpose and offered only a set of carpet mats, which I found inadequate.

This experience left me disappointed. I believe that accurate mileage should be clearly and honestly presented to customers before purchase. I hope Pentagon will review its internal communication and sales transparency to prevent similar issues in the future.

Update (20 Oct 2025): Pentagon Motor Group has replied asking me to contact their management team, but no contact details were provided.

Their reply completely ignores everything I actually wrote about — the poor communication, unreturned calls and emails, delays, and being repeatedly fobbed off.
Instead of acknowledging the poor service or offering an apology, they focused only on the warranty company declining the repair — something I already knew and even mentioned myself.

This total lack of accountability is exactly why I wrote this review. Pentagon Warrington seem incapable of recognising or responding to customer dissatisfaction. Even when directly told, they deflect, deny, and take no responsibility.

Now for context — here’s what actually happened:

⸻

I bought a Ford B-Max from another dealer with a warranty. When my car started juddering and losing power, I thought taking it to Ford Pentagon Warrington would give me the best care under warranty. I was so wrong.

They seem unaware of basic customer service: keeping customers informed, returning calls or emails, managing expectations, or showing any empathy. You have to chase for everything. They never apologise — they just don’t seem to care.

My first appointment took four weeks to get. My husband mentioned to the service agent Mark Llewellyn that it could be a Powershift/clutch issue (a known Ford fault). Mark was reassuring, but when the car came back, he said it only needed a software update — which I paid for — and to return if the problem continued.

The issue persisted. I rang back and waited another five weeks for an appointment. When I finally got through (after endless calls and ignored messages), I was told it needed another software update. I questioned how this could be better than the one I’d just paid for.

I spoke to Manager Caroline Wright, who admitted the mechanic “couldn’t justify” doing anything with the clutch but claimed the shuddering had “improved but not resolved.” She told me to drive it for a week, and if the problem continued, to drop the keys back anytime without waiting for another appointment. I reluctantly agreed.

When the second update didn’t fix it, I returned on 22 Sept. Mark said they’d investigate and be in touch. They weren’t.
After chasing by email and phone (again, no reply), I finally got a message saying they hadn’t even looked at the car and it would go in “early next week.” No apology, no update, no offer to return the car in the meantime.

It was finally checked on 30 Sept — after sitting there all week. This time, they said the clutch needed replacing — exactly what my husband had suggested months earlier.

When I asked questions about the clutch kit and warranty process, I got short, unhelpful answers. I had to chase repeatedly. Caroline’s tone was abrupt; emails went unanswered. I asked on 2 Oct for confirmation they’d contact my warranty company — no reply. My husband had to call days later before anything happened.

After weeks of delays, poor communication, dismissive attitudes, and repeated chasing, I decided not to give them any more of my money and took my car elsewhere.

On top of all this, the Ford Powershift automatic gearbox has a known design fault, with similar problems reported and claimed across the world. For a Ford-approved service centre to show no awareness — or worse, no concern — about these recurring issues shows a worrying level of carelessness and ignorance towards their customers.

This whole experience has honestly put me off the entire Ford brand, not just this dealership. For a main dealer, the standard of customer care here is shockingly poor. You expect professionalism, transparency, and respect — not silence and indifference.

Today, 16th October 2025, I arranged a day off work to take my Jaecoo 7 into the service department at Sheffield for a DAB issue which was scheduled to be repaired under warranty.
I dropped the car off at 8am when the department opened, I was informed it may not be ready till 5pm, which I accepted. At 3:15 pm I went to Sheffield, as I I hadn't heard any update, to be informed it hadn't been done, and eould not be done today. While the young lady on the reception was polite, and professional I feel the same cannot be said for her work colleagues. To expect people to take time off work and be without their car for a full day and still not have the problem resolved is disappointing to say the least.

Although it took a little longer than I expected due to obtaining parts, I am very happy with the work. Made my 7 year old car with just over 16,000 miles on the clock, look like new again, thanks

I bought some work clothes from Pentagon and I was really impressed. The quality is great strong materials and very well made.
The customer service was super friendly and quick to reply.
My order arrived fast.
I'll definitely buy from Pentagon again!

Milly was amazing from start to finish . Very professional, made me feel at ease, got the car I wanted for my needs . Had to wait for the car , but milky sorted all the details out for me . 10 out of 10 for a job well done . Thanks milly

Goerge Reed was very helpful and made sure myself and my daughter were well looked after he went over and above to make sure we had the car I needed I give him 20 out of 10 score. I would recommend goerge Reed from Pentagon Motor Group - Lincoln | Vauxhall, Peugeot, Mazda, Citroen and Motability to anyone 😊 thank you very much

Took our Vauxhall Corsa in with a charging issue. After around 5 hours they rang and said there wasn’t any fault despite showing them evidence of the issue. Found out they simply plugged a diagnostic machine in which would’ve taken 2 mins. Spoke to the workshop manager who after myself explaining the issue with him said I could leave it with them. I said what would you do with it ?? He shrugged his shoulders and said I don’t know ??
Said he would look into it and despite me make making numerous phone calls and the service reception being rude and telling me nobody from the workshop can come to the phone the problem remains unresolved!!!

We purchased a used Ford Ranger in February 2024 with a 5-year Pentagon warranty. Unfortunately, the truck has already developed several issues that should be covered under the warranty.

This is where the real problem begins. Despite numerous attempts, I have been unable to speak to anyone directly—always being pushed to use an online portal. I emailed on 12th August asking to be contacted urgently and only received an automated acknowledgment. Weeks passed with no follow-up.

On 2nd September, I tried live chat and was initially reassured, but once again, no one has followed up. It’s now 1st October, and I am still waiting for any meaningful response.

If I had seen these reviews before, I would never have spent £35,000 with this company. Their customer service is beyond disappointing, and I feel completely let down.

If anyone from Pentagon actually reads these reviews my extended warranty number is PENTA1019435 I'm sure you can pull up my details and contact me before I look at other avenues to pursue this.

Joshua is a first class salesman he went above and beyond to get me my new car very friendly and very helpful plus everyone at the Lincoln dealers made you feel welcome it's more like a close knit family than being a big firm will definitely be using this dealers again plus will be recommending to friends and family

Matt was great in making a video of the car and going over in detail all the imperfections in the bodywork and showing that the car was working perfectly. It was not possible to visit the car prior to travelling to Derby to collect the car. Matt even picked us up at the station and took us round to Pentagon. The car is great. Tips: check all the car systems function to your satisfaction before taking the car away, good advice everywhere probably. All in all a great positive experience.

The only gripe I have was the delay in picking up my car from the local garage where it was (they had been unable to mend it). I understand that you are very busy but it meant I was without a car for a week until the courtesy car arrived and as I live in the country, a mile away from the nearest bus route and 3 miles from the nearest shop, made life a little difficult. Otherwise I could not fault the service, the people I dealt with either on the phone or in person. The fact that the car's return was delayed for a week by a drunk deciding to hurl himself at the car as it was being driven back to me, has left me with a story I can dine out on for months!

Great service from Pentagon -very quick and efficient -excellent communication with us as the repair was progressing-car was immaculate on collection -we also had a nice little hire car to use whilst ours was being sorted -overall a great job !!

The Renault dealership is terrible. I never had such bad customer service. They don't answer phones, don't return calls. If you do buy a car don't expect them to honour the warranty.....

Edit 15/9/25

Thanks for your reply, but have contacted you directly/ Renault Uk and seems that nobody in your organisation is actually bothered about the lack of customer service.