Pen Underwriting Avis 

Shocking and horrible 3rd party agents. They are not the actual insurers however they get paid commissions. Avoid any home insurance from this company even if it’s free of charge.

Chris jumped straight on an urgent new business policy for me, offered perfect terms at a price that was acceptable for the client. I was about to tell the client I had nothing to offer them but Chris saved the day!

Always get quick and great service from Pen. The team are brilliant. I must mention Gabbie Haigh-Kneeshaw, Laurence Moore and Dominic Miller who's helpfulness, professionalism and quick responses is greatly appreciated.

The Pen Team are always so helpful and efficient
They offer a wide range of products
Special Thanks to Gabbie & Georgina 😘

Gabbie was most helpful with dealing with this case and was quick and efficient with her response. Made it very easy to communicate with and recommend people to deal with her if anything needs resolving

Consistently approachable and supportive, they collaborate with us rather than opposing us, focusing on finding solutions instead of creating barriers. It truly feels like a partnership between two businesses working together to achieve the best outcomes for our customers.

Fantastic service, a genuinely caring company that goes above and beyond and takes pride going the extra mile. Fully recommended A +++++++

I find the underwriters at Pen very proactive and supportive in retaining existing business, but also to win new business. Always looking at ways to work together to achieve the best outcome for the client.

Great delivery of appetite training sessions. Helpful, friendly and knowledgeable Underwriters and BDC's

As a broker the support has been great, very competatively priced, good cover for what our clients require in the property owner sector

Pen u/w are easy to deal with. Always able to speak with an underwriter by email or telephone and if no joy the BDM is happy to help and point you in the right direction. Competitive rates and helpful knowledgeable team. Helped me out on few cases

Incredibly poor company. Any substantial claim and they refuse to pay out citing whatever reason they can - in the case of the current claim they are literally lying to get out of paying out a genuine escape of water claim from a burst pipe, stating that it was due to failed silicon and then refusing to ensure the property in future stating it wasn't as described. Absolute useless company and strongly suggest you do not touch them with a barge pole

Pen are always very responsive, happy to help when reviewing premium/excesses/covers and are always there to support. I would recommend Pen Underwriting to any of my claims in respect of coverage and claims service.

We have been working with Pen Underwriting as a strategic partner for some time and find them to be proactive and innovative in their approach with a wide product range supported by knowledgeable staff

Renewal and new business enquiries are dealt with promptly and enthusiastically. Expectations are communicated well from the outset which makes our work with clients easier. Good range of insurance products and services that seem to fit the demands and needs of most of our core clients and prospects.

Underwriters who Underwrite

Cyber and Tech underwriters who understand these complex sectors, supported by evolving product propositions.

Husband has been chasing this company for over 6 months for pay out for broken tools after his van was hit whilst parked and also loss of 10 days of earnings as he was left without a vehicle. Absolutely appalling company they constantly have to be chased for a response and it seems they try to find every reason not to pay out. If this continues we will taking to ombudsman as its absolutely outrageous! Definitely would not recommend this company!

We'd 7th Jan 2026 - my husband Is still trying to get payment from this company for loss of earnings. No one seems to respond promptly and seems they are trying to just make it as difficult as possible so as not to pay out. Would definitely not recommend this company at all!

ease of access to underwriting platform and quick results