Dean Hasell visited us after requesting quote for new composite front door. He was very informative and knowledgeable about the products and was not your usual pushy salesman. After a short conversati... Voir plus
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Had initial visit from Gary who very patiently explained all our options and demonstrated the product (i. This case, a window). Decided to have all my windows and doors replaced. Prompt follow up call... Voir plus
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George and Elliot, who installed our window, were prompt, efficient and courteous. They did a five star job and excellent work. However our experience with the sales staff varied. We were given inaccu... Voir plus
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The fitters Who were George and elliot we're very prompt. 8.30 to 9am every morning. Did a cracking job on the new doors and windows they cleaned up after themselves very happy customer here. I wo... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Permaframe is a leading installer of Conservatories, Orangeries, Solid Roofs, Double Glazing Windows & Doors throughout Somerset. We are dedicated to providing traditional values such as excellent craftsmanship, value for money and outstanding customer service as well as incorporating the latest in product innovation and design. Whether it is windows, doors, a conservatory or solid roof extension product that you require we treat every customer as unique.
Coordonnées de contact
Unit B4 Southgate Commerce Park, BA11 2RY, Bath, Royaume-Uni
- 01373 794000
- sales@permaframe.co.uk
- www.permaframe.co.uk
4,4
Excellent
294 avis
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Dan and Brian - working for Permaframe.
Dan and Brian were very polite and friendly. Really efficient and on time. The work was completed and we inspected the site, first class workmanship and they left the place clean and tidy.
16 octobre 2024
Avis spontané
Réponse de Permaframe Home Improvements Ltd
Dear Patrick,
Thank you for your wonderful review! We’re so pleased to hear that Dan and Brian provided such polite, friendly, and efficient service. It’s fantastic to know that you were impressed with their first-class workmanship and that they left everything clean and tidy.
Your feedback means a lot to us, and we’re thrilled that you had such a positive experience. If you need any further assistance, don’t hesitate to get in touch.
Best regards,
Andrew Hill, Director
DAN AND BRIAN WERE AMAZING
DAN AND BRIAN WERE AMAZING, VERY HELPFUL AND EXCELLENT AT THEIR JOB. WENT BEYOND TO PUT THE JOB DONE RIGHT. LEFT PLACE CLEAN AND TIDY. I WOULD HIGHLY RECOMMEND THIS COMPANY AND DAN AND BRIAN TO DO JOBS. WAS KEPT INFORMED ALL THROUGH THE WORK WHAT THEY WERE DOING,THEY ARE A CREDIT TO PERMAFRAME.VERY HAPPY CUSTOMER.
14 octobre 2024
Avis spontané
Réponse de Permaframe Home Improvements Ltd
Dear Deborah,
Thank you for your enthusiastic review! We’re thrilled to hear that Dan and Brian made such a great impression and went above and beyond to get the job done right. It’s fantastic to know they kept you informed throughout the process and left everything clean and tidy. We agree—they are truly a credit to Permaframe!
Your recommendation means a lot to us, and we’re so happy you’re a very satisfied customer. If you ever need anything else, we’re here to help!
Best regards,
Andrew Hill, Director
Patio door replacement…
Dan and Brian fitted my patio door today. They arrived on time, were quick and efficient, used dust sheets to protect my carpet and cleaned up before they left. Very pleased with the results. Thank you Dan and Brian
14 octobre 2024
Avis spontané
Réponse de Permaframe Home Improvements Ltd
Dear Michelle,
Thank you for your lovely review! We’re delighted to hear that you’re pleased with your new patio door and that Dan and Brian provided such efficient and tidy service. It’s great to know they took care to protect your home while completing the installation and ensured everything was clean before they left.
Your satisfaction is our priority, and we truly appreciate your feedback. If you need anything else in the future, please feel free to get in touch.
Best regards,
Andrew Hill, Director
Absolutely amazing!
Had several windows replaced this week by Permaframe and I am so pleased!
Ian came to visit me a few weeks ago to discuss what I was looking for, he spent a good couple of hours talking me through options and I did not feel pressured at any point to make a decision and all my questions were answered in full and he followed up promptly like he said he would.
Dan and Brian came this week to replace several windows which was a huge job as the quality of the work left by previous fitters was very shoddy and a lot needed to be done to fix existing work as well as replacing the windows.
Both days they turned up and worked incredibly hard, communicated with me every stage to make sure I was involved in any decisions and understood what was happening and went above and beyond in so many ways to look after me and make sure I was satisfied. They were friendly, welcoming, helpful and left the house as clean as if they were never here.
The front door will be fitted at a later date and I insisted that they be the ones to come back to fit it.
I chose Permaframe because of the excellent reviews and was feeling apprehensive after a recent negative experience with another company who worked on the house but I would not hesitate to recommend Permaframe to anyone- if I could give more than five stars I would!
8 octobre 2024
Avis spontané
Réponse de Permaframe Home Improvements Ltd
Thank you, Sophie, for such a detailed and glowing review! We’re thrilled to hear how pleased you are with the service provided by our team. Ian’s thorough and pressure-free consultation, followed by the hard work and professionalism of Dan and Brian, is exactly the kind of experience we strive to deliver to all our customers.
It’s great to know that despite the challenges left by previous fitters, Dan and Brian not only completed the job to a high standard but also kept you involved and left your home spotless. Your feedback on their friendliness and attention to detail is very much appreciated.
We’re honoured that you chose us after your past experience, and we’re so happy we could restore your confidence. We look forward to returning and fitting your front door! If there’s anything else you need in the meantime, please don’t hesitate to reach out.
Thanks again for your high praise and recommendation!
Best regards,
Andrew Hill, Director
Kyle and tyron have completed fitting…
Kyle and tyron have completed fitting my doors today in record time to their usual high standerds this is the most recent of installations this year all of which are great and efficantly completed i am very impresed with their speedy and friendly work
3 octobre 2024
Avis spontané
Réponse de Permaframe Home Improvements Ltd
Dear Valerie,
Thank you for your kind words and continued trust in our services! We’re delighted to hear that Kyle and Tyron once again impressed you with their efficient and high-standard work. It's always our goal to deliver friendly and speedy installations, and we’re so pleased you’ve had such positive experiences with us this year.
If there's anything else we can assist with in the future, please don't hesitate to reach out.
Best regards,
Andrew Hill, Director
Good service repairing conservatory …
When Kyle Tyron and he’s team arrived they listened carefully to what was wrong and at each stage made sure were happy with the work completed. Kyle and he’s team were friendly and completed the work in good time and to a high standard.
2 octobre 2024
Avis spontané
Réponse de Permaframe Home Improvements Ltd
Dear Jonathan,
Thank you for sharing your feedback! We're delighted to hear that Kyle and his team provided you with excellent service, listening carefully and ensuring you were happy with the work at every stage. We take pride in our team's dedication to delivering high-quality results in a friendly and timely manner.
Your kind words mean a lot to us, and we're thrilled to know that you're satisfied with the conservatory repair. If you need anything in the future, don’t hesitate to get in touch.
Best regards,
Andrew Hill, Director
Permaframe Fitters as Good as Always.
Very pleased with Kyle and Tyron who have just fitted our new door. Very nice men and extremely efficient too. Thanks.
24 septembre 2024
Avis spontané
Réponse de Permaframe Home Improvements Ltd
Hi Cheryl,
Thank you for your lovely feedback! We’re delighted to hear that you’re very pleased with the work Kyle and Tyron did on fitting your new door. It's great to know they were efficient and provided the excellent service we strive for. I’ll be sure to pass on your appreciation to them.
If you need anything else, feel free to reach out!
Best regards,
Andrew Hill, Director
Dan and Brian were great
Dan and Brian were great. They did the job well and very efficient. Our windows and door look great.
23 septembre 2024
Avis spontané
Réponse de Permaframe Home Improvements Ltd
Hi Olivia,
Thank you for your kind words! We're delighted to hear that you're pleased with the work Dan and Brian did on your windows and door. It's fantastic to know they were efficient and left everything looking great. If you have any further needs or questions, please don't hesitate to reach out.
Best regards,
Andrew Hill, Director
New conservatory
Absolutely delighted with the job the fitters, Dan and Brian, did on our conservatory. They did the job quicker than I expected but, despite that, you could tell they were making sure they did the best job possible. 100% recommended and, if you have Dan and Brian turn up on your job, you can rest assured you're in good hands. On top of that, they're really nice fellas too.
18 septembre 2024
Avis spontané
Réponse de Permaframe Home Improvements Ltd
Hi Scott,
Thank you so much for your glowing review! We're thrilled to hear that you’re absolutely delighted with the work Dan and Brian did on your conservatory. It's great to know they not only delivered quality work but also exceeded your expectations on timing while ensuring everything was done to the highest standard. We truly appreciate your 100% recommendation—I'll make sure to pass along your kind words to Dan and Brian.
If you ever need anything else, please feel free to reach out!
Best regards,
Andrew Hill, Director
I had Dan and Brian fit 7 windows in my…
I had Dan and Brian fit 7 windows in my property yesterday. Excellent service throughout the day. Worked very hard to perfection. Clean and tidy so you wouldn’t know any work had been done. Very pleased with the work and would highly recommend. Well done and thanks for your hard work
17 septembre 2024
Avis spontané
Réponse de Permaframe Home Improvements Ltd
Hi Mrs. Hudson,
Thank you for your wonderful review! We’re so pleased to hear that Dan and Brian provided excellent service and worked to perfection on fitting your windows. It's great to know they left everything clean and tidy, just as it should be. Your recommendation means a lot to us, and I’ll be sure to pass along your thanks to Dan and Brian for their hard work.
If there’s anything else you need, we’re just a call away!
Best regards,
Andrew Hill, Director
Dan and Brian
Dan and Brian installed insulated cladding in the conservatory they worked hard and was very polite and cleaned up on completion I would recommend them
12 septembre 2024
Avis spontané
Réponse de Permaframe Home Improvements Ltd
Hi Dave,
Thank you for taking the time to leave such a thoughtful review and for your kind words about Dan and Brian’s hard work and professionalism. We're pleased to hear that you would recommend us!
I understand there were a few issues, and we truly appreciate your honesty. Your feedback helps us identify areas for improvement, and we would love the opportunity to discuss any concerns further to ensure everything meets your expectations. Please don't hesitate to reach out.
Best regards,
Andrew Hill, Director
Dan in particular but also Brian worked…
Dan in particular but also Brian worked well sometimes in difficult weather. Installation so far is fine.site was cleared and cleaned well
6 septembre 2024
Avis spontané
Réponse de Permaframe Home Improvements Ltd
Hi Chris,
Thank you for your review and for highlighting Dan and Brian’s efforts, especially in challenging weather conditions! We’re glad to hear the installation is going well, and that the site was left clean and tidy. Should you have any questions or need anything further, please don’t hesitate to reach out. We’re always here to help.
Best regards,
Andrew Hill, Director
Bedroom window replacement
Dan & Brian arrived when we were told they would, excellent workers, considerate and friendly. Good clean job, and left the house very tidy.
29 août 2024
Avis spontané
Réponse de Permaframe Home Improvements Ltd
Dear Consumer,
Thank you for your feedback! I’m pleased to hear that you had a positive experience with Dan and Brian during your bedroom window replacement. It's great to know that they were punctual, considerate, and did an excellent job, leaving your home tidy and well-cared for.
Your satisfaction is important to us, and I’m glad that our team met your expectations. If you have any further needs or questions, please don’t hesitate to reach out. We’re here to help!
Thank you once again for choosing Permaframe Home Improvements.
Best regards,
Andrew Hill
Director
Utterly shambolic
Having Read past glowing reviews of this company, which is why we went with them in the first place, it’d be easy to think they were for a different company.
It’s difficult to express how disappointed we are with the whole experience, not to mention our complete dissatisfaction in the way we feel we were been treated from Day 1.
But I’ll do my best.
We were given an installation date and told the fitters would be there at 9. .
9am came and went and at about 10:30 we rang For an update, to be told the window had been ‘lost’ and couldn’t be located. Pointedly, it was us who rang themTo find this out.
We were told we’d receive an update and later that afternoon, were informed the window still hadn’t been located and we’d have to wait another two weeks for installation. My partner works from home and couldn’t rearrange meetings so I took a day off. I’m self employed and therefore lost a days money.
We were then rebooked for Monday 17th at 2pm.
I might as at this point we received an after service call to see if we were happy with the instal!! Good internal comms guys. Not!
When the fitters arrived 2 Weeks later, they came with the unit, but it was missing a large pane of glass from the left hand, opening side of the window. They said they could install the window but with a temporary board and that the pane would be arriving the next day and would Be fitted immediately. We were told that we would be contacted in the morning to arrange a time.
I couldn’t take the following day off so my My partner then had to put her meetings on hold until we knew when they were coming. No call came so again, we rang you for an update. Only to be told there was no pane and we’d have to wait yet another two weeks.
So Basically we were mislead with information from the fitters, had our business commitments disrupted yet again and had to endure a boarded up window, right next to our bed for the nest kart if two weeks. It would have surely have been better to not fit the window at all. The Fitters also left pieces of window plastic, a plastic spacer and old Sealant on the conservatory roof and in the gutter. I had to gain access from a neighbours property and climb a wall to retrieve the pieces from the gutter and roof. Which is presumably why the Fitters didn’t bother to retrieve them themselves.
On top of this, we noticed scrape marks on our paintwork to the side and above the window.
On the date of the third attempted fitting day, my partner couldn’t rearrange her work schedule so I had to take another unpaid day off.
After fitting the pane, I voiced a few of my concerns to the fitter, and he told me he would relay my issues to a manager and said I would receive a call from him. This didn’t happen.
Upon checking the fitting after he’d gone, we noticed smears of dark sealant down the side of the window on the paintwork. This on top of the marks left by the first fitters. Not only did we have to paint the window surround, we also had to clean the glass as it had to hand and smear marks on it.
Also, the windows come with security locks and we didn’t received any keys. Very important as this is stipulated in our home insurance therefore the integrity of our insurance is in jeopardy.
So to summarise. It took almost 5 weeks to fit a single window unit. I feel every single aspect of this job, has been flawed right from the beginning. communications, reliability, professionalism, integrity, customer care and respect, workmanship, etc etc, has fallen a long way short of what we expected from a company that promotes and advertises itself the way you do. It took nearly 5 weeks and caused unnecessary stress to us and our businesses and has cost me personally, lost revenue and an interruption to both my own and my partners busy work schedules.
I have since been informed that there was a big shake up of the company which has resulted in a few negative aspects and ‘incidents’ here and there. Clearly and unfortunately we were part of this collateral damage. I’m in the building trade and world of mouth goes along way in relatively small town areas like this.
Shame.
3 juin 2024
Avis spontané
Réponse de Permaframe Home Improvements Ltd
Dear Mr. Bainbridge,
I am deeply sorry to hear about the issues you've experienced with your recent installation, and I sincerely apologize for the distress and inconvenience this has caused you and your partner. Your experience falls far short of the high standards we set for ourselves, and I am both concerned and disappointed to learn of the numerous problems you encountered.
Firstly, I want to apologize for the delays and lack of communication regarding your installation. It is entirely unacceptable that you had to reach out multiple times for updates and that we failed to keep you informed. The delay with the window pane, the incomplete installation, and the subsequent issues with arranging the fitting are not reflective of the service we strive to provide.
I also want to express my regret for the careless workmanship you described, including the damage to your paintwork, the mess left behind, and the smears of sealant on the window. This level of carelessness is completely unacceptable, and I will be addressing this directly with our fitting teams to ensure that such incidents do not occur again.
Regarding the missing keys, this is a serious oversight, especially considering the implications for your home insurance. I will ensure that the keys are delivered to you as a priority, and we will take the necessary steps to prevent such an oversight in the future.
I understand that you and your partner have been significantly impacted by this, both personally and professionally. I would like to offer compensation for the lost income due to the time you had to take off work, as well as for the inconvenience and stress this situation has caused. Please contact our office directly so we can discuss this further and arrange a suitable resolution.
In light of your feedback, I will be conducting a thorough review of our internal processes, communication protocols, and quality control measures. Your feedback is invaluable in helping us improve, and I want to assure you that we are committed to making the necessary changes to prevent this from happening again.
Once again, I am truly sorry for the trouble you've experienced, and I hope we can work together to make things right. Please don't hesitate to reach out to me personally if there is anything more we can do.
Sincerely,
Andrew Hill
Director
New porch installation
We were very pleased with the whole process from initial chat about a porch replacement, being kept informed about when the work would be done and the final installation. The chaps that completed the work were both polite and efficient. The installation took less time then expected. Thankyou
21 août 2024
Réponse de Permaframe Home Improvements Ltd
Dear Mr. Clark,
Thank you for taking the time to share your positive experience with us! We're delighted to hear that you are pleased with your new porch installation and that the process from start to finish met your expectations.
It's great to know that our team kept you informed throughout and that the installation was completed efficiently and ahead of schedule. Our fitters take pride in their work, and your kind words about their politeness and efficiency will certainly be passed along to them.
We appreciate your trust in Permaframe Home Improvements, and we hope you enjoy your new porch for many years to come. If you need anything else in the future, please don't hesitate to reach out.
Thank you once again for your feedback!
Best regards,
Andrew Hill
Director
Permaframe glass roof replacement…
Permaframe visited our home in April 24 to replace a shattered glass roof panel. The two guys that did the repairs were really good and fingers crossed, roof now looking good and watertight. Kayleigh in customer services very good and helpful. Only criticism would be length of time (2 months) it took for the roof repair to be done. Made up panel got sent to Scotland instead of bristol which added to delay. With a shattered glass roof a persistent uk rain, water damage is of great concern.
16 avril 2024
Réponse de Permaframe Home Improvements Ltd
Dear Liz,
Thank you for sharing your experience with us. I’m glad to hear that you were pleased with the workmanship of our team and that your roof is now looking good and watertight. I will pass on your compliments to Kayleigh in customer services, as well as to the repair team—they will be delighted to know their efforts are appreciated.
I completely understand your concern regarding the delay, especially given the circumstances with the shattered glass roof and the potential for water damage. The mix-up with the panel being sent to the wrong location is regrettable, and I apologize for the inconvenience this caused. We are reviewing our logistics processes to ensure such errors do not happen in the future.
Your patience throughout this period is greatly appreciated, and I’m relieved that the issue has now been resolved. If you notice anything further or need any assistance, please don’t hesitate to contact us.
Thank you once again for your feedback and for choosing Permaframe.
Best regards,
Andrew Hill
Director
Excellent service
We would like to say a big thank you to Dan & Brian from Permaframe who installed our doors and windows. I must admit we were a bit apprehensive at the thought of having all our doors and windows replaced at the same time but Dan & Brian were great. They worked very hard and always kept us informed about what was happening and also gave us different choices on how we wanted the installation to be finished off. It is nice to see that there are still people around that make it their top priority to make sure the customer is pleased with the service they are getting. They cleaned up everything when they had finished and took all of the rubish and replaced materials away when they left. We would not hesitate to recommend Permaframe for the quality of their products and services and also Dan & Brian for their expertise and professionalism they are both a credit to the company. We are very pleased with the results, and our house has been transformed so thank you.
15 août 2024
Avis spontané
Réponse de Permaframe Home Improvements Ltd
Dear Mr. Clarke,
Thank you so much for your wonderful feedback! We are thrilled to hear that you had such a positive experience with your recent doors and windows installation. It’s great to know that Dan and Brian provided excellent service, kept you informed throughout the process, and ensured that everything was completed to your satisfaction.
Your comments about their hard work, attention to detail, and professionalism mean a lot to us. We are proud to have Dan and Brian as part of our team, and I will be sure to pass on your kind words to them. They will be delighted to hear that they made such a positive impact on your experience.
We’re also pleased to hear that you are happy with the transformation of your home. Your recommendation of Permaframe for the quality of our products and services is greatly appreciated.
If you need anything further or have any future projects in mind, please don’t hesitate to contact us. Thank you once again for choosing Permaframe, and for taking the time to share your experience.
Best regards,
Andrew Hill
Director
Bedroom windows
Dan & Brian did a beautiful job with the upstairs windows, very clean and tidy. Even vacuumed all the landing and stairs 😊Thanks boys👍🏻
19 août 2024
Avis spontané
Réponse de Permaframe Home Improvements Ltd
Dear Shirley,
Thank you for your kind words! We’re delighted to hear that you are pleased with the installation of your upstairs windows. Dan and Brian are dedicated to providing top-notch service, and it's wonderful to know that their attention to detail, cleanliness, and care made such a positive impression.
I’ll be sure to pass on your thanks to them—they’ll be thrilled to hear your feedback. It’s always our goal to leave our customers happy, and your satisfaction means a great deal to us.
If you have any further needs or questions, please don’t hesitate to reach out. We’re here to help! Thank you once again for choosing Permaframe.
Best regards,
Andrew Hill
Director
Permaframe - Great team of people
Our initial appointment with Dougie was informative and led us to make a couple of changes to our window set up which have made things a lot easier. Ben, who fitted our previous windows, came a few days later to do a survey and as always was prompt, efficient and knowledgeable. The installation date was agreed much quicker than originally thought, and within a couple of weeks Dan and Brian arrived to fit the windows. They were friendly and worked well together, even replacing some tiles for us that cracked when an old window was taken out and they left everything clean and tidy. We had a small issue with the window handles being too stiff after installation, but Ben returned and rectified the issue quickly.
All in all it was a stress free and efficient service. We have used Permaframe twice now and wouldn’t hesitate to use them again.
9 août 2024
Avis spontané
Réponse de Permaframe Home Improvements Ltd
Dear Mr/s Castle,
Thank you for taking the time to share your experience with us. It’s wonderful to hear that you had a positive experience from start to finish with our team at Permaframe. We’re delighted that Dougie’s advice helped you make some beneficial changes to your window setup and that Ben, Dan, and Brian all contributed to a smooth and efficient process.
I’m glad to know that our team was able to address the small issue with the window handles promptly and that the installation was completed to your satisfaction, including the extra care taken with the tiles. It’s always our aim to ensure the entire process is as stress-free as possible for our customers, and your feedback confirms we’re on the right track.
Thank you for your continued trust in Permaframe. We’re honored to have been able to assist you again and look forward to helping you with any future projects. If you need anything further, please don’t hesitate to reach out.
Best regards,
Andrew Hill
Director,
Happy with our 2 replacement windows
Happy with our 2 replacement windows. Overall a good experience. Very happy with sales process where he was answering our questions and not just pushing for a signature.
Brian and Dan did a good job of the installation despite the way the previous 25-year old windows had been fitted.
Certainly appears a quality product and NO condensation now inside the rooms.
12 août 2024
Avis spontané
Réponse de Permaframe Home Improvements Ltd
Dear Razorback,
Thank you for sharing your positive experience with us! We're pleased to hear that you are happy with your two replacement windows and that the entire process—from sales to installation—met your expectations.
It's great to know that our sales team provided you with the information you needed without any pressure, and that Brian and Dan successfully navigated the challenges of replacing your 25-year-old windows. We take pride in offering quality products, and I'm glad to hear that you're already noticing the benefits, like the elimination of condensation inside your rooms.
Your satisfaction is our top priority, and we’re delighted that you had a good experience with us. If you have any further needs or questions, please don’t hesitate to reach out. We’re here to help!
Thank you again for choosing Permaframe.
Best regards,
Andrew Hill
Director
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