Dean Hasell visited us after requesting quote for new composite front door. He was very informative and knowledgeable about the products and was not your usual pushy salesman. After a short conversati... Voir plus
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Had initial visit from Gary who very patiently explained all our options and demonstrated the product (i. This case, a window). Decided to have all my windows and doors replaced. Prompt follow up call... Voir plus
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George and Elliot, who installed our window, were prompt, efficient and courteous. They did a five star job and excellent work. However our experience with the sales staff varied. We were given inaccu... Voir plus
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The fitters Who were George and elliot we're very prompt. 8.30 to 9am every morning. Did a cracking job on the new doors and windows they cleaned up after themselves very happy customer here. I wo... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Permaframe is a leading installer of Conservatories, Orangeries, Solid Roofs, Double Glazing Windows & Doors throughout Somerset. We are dedicated to providing traditional values such as excellent craftsmanship, value for money and outstanding customer service as well as incorporating the latest in product innovation and design. Whether it is windows, doors, a conservatory or solid roof extension product that you require we treat every customer as unique.
Coordonnées de contact
Unit B4 Southgate Commerce Park, BA11 2RY, Bath, Royaume-Uni
- 01373 794000
- sales@permaframe.co.uk
- www.permaframe.co.uk
4,4
Excellent
294 avis
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Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 88 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Mark was efficient
Spoke to Mark in the office regarding obtaining a quote for a Front door , my enquiry was dealt with professionally , looking forward to the representatives visit
9 janvier 2025
Avis spontané
Réponse de Permaframe Home Improvements Ltd
Dear Paul,
Thank you for taking the time to share your experience! We’re delighted to hear that Mark handled your enquiry professionally and efficiently. Providing excellent service right from the start is something we take great pride in.
We hope your upcoming visit with our representative meets your expectations, and we’re confident they’ll assist you in finding the perfect front door. If you have any questions in the meantime, feel free to reach out to us.
Best regards,
Andrew Hill
Director, Permaframe Home Improvements
Wow, exceptional standards.
Wow, we had Dan and Brian and their workmanship was exceptional. The windows are amazing and they were both so professional. They left the house cleaner than when they came. I would recommend them both 100%. Thank you so much.
10 janvier 2025
Avis spontané
Réponse de Permaframe Home Improvements Ltd
Dear Jo,
Thank you so much for your glowing review! We’re thrilled to hear that Dan and Brian delivered exceptional workmanship and left such a positive impression. It’s always our goal to provide a professional service that exceeds expectations, and we’re delighted you’re so pleased with your new windows.
Your recommendation means the world to us, and we’ll be sure to pass on your kind words to Dan and Brian. If there’s anything else we can help with, please don’t hesitate to reach out.
Best regards,
Andrew Hill
Director, Permaframe Home Improvements
Fitted patio doors
Dan and Brian just fitted our new French doors. Polite, friendly and helpful. They did a great job very cheerfully in spite of the freezing cold and went to great lengths to leave everything clean and tidy afterwards. We are very pleased.
9 janvier 2025
Avis spontané
Réponse de Permaframe Home Improvements Ltd
Thank you, Mary, for sharing such lovely feedback! We’re thrilled to hear how happy you are with your new French doors and the service provided by Dan and Brian.
Their dedication to delivering excellent workmanship, even in the freezing cold, truly reflects their commitment to ensuring our customers are satisfied. I’ll make sure your kind words are passed along to them—they’ll be delighted to know their efforts were appreciated.
If there’s anything else we can assist you with, please don’t hesitate to get in touch.
Best regards,
Andrew Hill
Director, Permaframe Home Improvements
Dan and Brian are some of the best…
Dan and Brian are some of the best tradesman I have ever met! Very professional, clean and tidy. Did a great job and I'm more than happy with the quality and finish of the windows and doors they fitted! Could not recommend these fitters highly enough.
8 janvier 2025
Avis spontané
Réponse de Permaframe Home Improvements Ltd
Thank you, Ben, for your fantastic review! It’s wonderful to hear how pleased you are with the professionalism and workmanship of Dan and Brian. We’re incredibly proud to have such skilled and dedicated tradesmen on our team.
It’s great to know you’re happy with the quality and finish of your new windows and doors. Your recommendation means the world to us, and I’ll be sure to pass your kind words on to Dan and Brian—they’ll be delighted!
If there’s anything else we can help you with, don’t hesitate to reach out.
Best regards,
Andrew Hill
Director, Permaframe Home Improvements
I have dealt with Permaframe now for…
I have dealt with Permaframe now for many years as have my family. We have always been satisfied with the service and standard of work. A new front door was fitted some 6 months ago and there have been problems with the lock(NUKI) since the lock was fitted . I of course contacted NUKI, who required the invoice. I do not have it as it was supplied as part of the installation process. The service, by the way from NUKI, is appalling and of no help at all. Permanframe did put me in contact with the lock supplier. again useless. Eventually, after many calls and emails and at last a return call Permaframe did say that the lock would be replaced. That was some months ago. I have heard nothing so sent another email. Nothing. I Called today(23rd Dec) now closed until the new year and the lock tells me that the battery is failing . I have no wish to put poor reviews about my local trusted supplier on Trustpilot but enough is enough and I simply wish for my lock to be replaced and to work as it should. I note the MD reads reviews so perhaps he will read this one and get some action on a long overdue problem.
23 décembre 2024
Avis spontané
Réponse de Permaframe Home Improvements Ltd
Dear Mr. Reay,
Thank you for taking the time to speak with me earlier today, and for being so understanding about the situation you’ve encountered. Please accept my sincerest apologies for the delays and frustrations you’ve experienced regarding your NUKI lock replacement.
As I assured you on the phone, we are fully committed to resolving this matter promptly for you. I’ve already escalated this issue to ensure it is prioritised, and I will personally oversee the progress to ensure it’s sorted as quickly as possible.
Your continued support over the years means a great deal to us, and it’s deeply disappointing to hear that we’ve fallen short of your expectations this time. We’re grateful for your patience, and I assure you that this will be rectified without further delay.
If you need to discuss anything else in the meantime, please don’t hesitate to contact me directly.
Wishing you a Merry Christmas and a Happy New Year.
Kindest regards,
Joseph Heaton
Director
Professionl Window Installation.
The installation of 23 windows and a back door were completed by Kyle and Tyron with speed and the utmost professionalism. They were very friendly, tidy and the installation work was absolutely spot on. It was a challenging fit in view of the location of some windows and the weather and it was done in 3 days with a great effort and attention to detail.
I am more than happy to recommend Permaframe who have been excellent from start to finish and Kyle and Tyron, their excellent fitters.
20 décembre 2024
Avis spontané
Réponse de Permaframe Home Improvements Ltd
Dear Andrew,
Thank you for your wonderful review! We’re thrilled to hear about your positive experience with Permaframe and that Kyle and Tyron delivered such professional and efficient service.
Fitting 23 windows and a back door in just three days, especially in challenging conditions, is no small feat, and it’s great to hear their effort and attention to detail left you so impressed.
Your recommendation means the world to us, and we’re delighted to have provided you with an excellent experience from start to finish. If there’s anything more we can assist you with, please don’t hesitate to reach out.
Best regards,
Andrew Hill
Managing Director
Dan and Brian - excellent workers!
Dan and Brian were very efficient, respectful and helpful. They worked very fast and I cannot fault their work and they left everything neat and tidy at the end of the day. I can highly recommend them as two very efficient workers for any home improvements
13 décembre 2024
Avis spontané
Réponse de Permaframe Home Improvements Ltd
Dear Anna,
Thank you for your kind review! We’re delighted to hear that Dan and Brian provided such efficient, respectful, and helpful service during your home improvement project. Their dedication to quality work and leaving everything neat and tidy is exactly what we strive for.
Your recommendation means a lot to us, and we’re thrilled to know they made such a positive impression. If there’s anything else we can assist you with, please don’t hesitate to get in touch.
Best regards,
Andrew Hill, Director
Very good installation team.
The process ran smoothly, and the installation team (Dan and Brian) worked very hard and efficiently.
11 décembre 2024
Avis spontané
Réponse de Permaframe Home Improvements Ltd
Dear Mrs. Richens,
Thank you for your lovely review! We’re so pleased to hear that the process ran smoothly and that Dan and Brian impressed you with their hard work and efficiency. They’ll be delighted to know their efforts were appreciated.
We’re grateful for your support and hope you enjoy your new installation for many years to come.
Best regards,
Andrew Hill
Director
A Great Team
A Great Team
Kyle and Tyron did a fantastic job of installing our windows and doors in just 2 days.
Very clean and tidy - a total professional job!
Well done - a credit to your company.
13 décembre 2024
Avis spontané
Réponse de Permaframe Home Improvements Ltd
Dear KJ,
Thank you for your fantastic review! We’re thrilled to hear that Kyle and Tyron did such a great job installing your windows and doors. Completing the work in just two days, while keeping everything clean and tidy, truly shows their professionalism and dedication.
We’re so proud to have them on our team, and your kind words mean a lot to us. If there’s anything else we can assist you with, please don’t hesitate to get in touch.
Best regards,
Andrew Hill, Director
Composite Door Fitment
Door fitted by both Kyle and Tyron.
They were both excellent and did a superb job. They cleaned everywhere after and left the place spotless. They are a credit and I would have no issue having them work on my home again.
Thank you both.
3 décembre 2024
Avis spontané
Réponse de Permaframe Home Improvements Ltd
Dear Robert,
Thank you for your kind review! We’re so pleased to hear that Kyle and Tyron provided excellent service and did a superb job fitting your composite door. It’s great to know they left everything spotless and made such a positive impression.
We truly appreciate your feedback, and we’re delighted to hear you’d welcome them back to work on your home again. If there’s anything else we can assist with, please don’t hesitate to reach out.
Best regards,
Andrew Hill, Director
Easy and smooth installation by Permaframe!
I've recently had some French doors installed by Permaframe. Run up to installation was very smooth and survey was done quickly and efficiently by Ben. The product came in very quickly and installation arranged promptly when I spoke with Andy, James, Paul and Louise in the office.
The installation itself done by the friendly Andy and Adam was smooth and seamless. They took great care and left the site tidy.
The doors look great and my property feels so much more secure after an attempted break in!
25 novembre 2024
Avis spontané
Réponse de Permaframe Home Improvements Ltd
Dear Jade,
Thank you for sharing your wonderful experience with Permaframe! We’re thrilled to hear that everything from the survey to installation went smoothly and efficiently. It’s great to know Ben handled the survey so promptly and that the team in the office—Andy, James, Paul, and Louise—helped arrange everything seamlessly.
A special shoutout to Andy and Adam for their care and professionalism during the installation—it’s always our goal to leave your home looking great and tidy!
We’re so pleased that your new French doors not only look fantastic but also provide the added security you deserve. If you need anything further, don’t hesitate to reach out.
Best regards,
Andrew Hill, Director
Dan and Brian were great
Dan and Brian were great, polite, tidy and did a good job.
21 novembre 2024
Avis spontané
Réponse de Permaframe Home Improvements Ltd
Dear Andy,
Thank you for your kind review! We’re delighted to hear that Dan and Brian provided a polite, tidy, and professional service. It’s always wonderful to know our team is leaving such a positive impression.
If you need anything further, please don’t hesitate to get in touch.
Best regards,
Andrew Hill, Director
Double glaze windows installation
Great product, effective and clean installation. Thank you Kyle and Tyron for a great job!
11 novembre 2024
Avis spontané
Réponse de Permaframe Home Improvements Ltd
Dear Customer,
Thank you for your kind words! We’re delighted to hear that you are happy with your new double-glazed windows and the clean, effective installation. Kyle and Tyron will be pleased to know they made such a positive impact.
We appreciate your feedback and for choosing Permaframe. If you ever need anything else, please don't hesitate to reach out.
Best regards,
Andrew Hill, Director
This afternoon we had two widows…
This afternoon we had two widows replaced, very quick and neatly done. We'll done to Kyle and Tyron for such a prompt and easy installation.
8 novembre 2024
Avis spontané
Réponse de Permaframe Home Improvements Ltd
Dear Neil,
Thank you so much for your kind words! We’re delighted to hear that Kyle and Tyron provided such a prompt and neat installation for your window replacements. Our team takes pride in ensuring every job is handled quickly and efficiently, and it’s wonderful to know they met your expectations.
If there’s anything else we can assist you with, please don’t hesitate to reach out. We appreciate your feedback and for choosing Permaframe!
Best regards,
Andrew Hill, Director
Very happy with service all round
Very happy with service all round. From Paul, who made the initial contact, Ian the sales person who visited, the surveyor, the office staff, and Kyle & Tyron the fitters. I was kept fully updated with progress of the order , and the installation was very clean & efficient , thank you.
8 novembre 2024
Avis spontané
Réponse de Permaframe Home Improvements Ltd
Dear JB,
Thank you for sharing your experience with us! We're thrilled to hear that you were so pleased with our service from start to finish. It's wonderful to know that Paul, Ian, the surveyor, our office staff, and Kyle & Tyron all contributed to making your journey with us so positive. Keeping our customers fully informed and delivering clean, efficient installations is always a top priority.
We appreciate your kind words and thank you for choosing Permaframe. If you need any assistance in the future, please don't hesitate to get in touch.
Best regards,
Andrew Hill, Director
Permaframe window installation
Had Kyle and Tyrone fit my windows brilliant service very friendly and chatty had some issues with some of the glass and have sorted the issues out to be fixed in a couple weeks can't fault the team at all
29 octobre 2024
Avis spontané
Réponse de Permaframe Home Improvements Ltd
Hello Jordon,
Thank you for your review! We're delighted to hear that Kyle and Tyrone provided a friendly and efficient installation experience for you. It's great to know they kept things positive and have already arranged to resolve the glass issues. We’re committed to ensuring everything is perfect, so thank you for your patience as we get this finalised.
We appreciate you choosing Permaframe and look forward to completing the work to your satisfaction!
Best regards,
Andrew Hill, Director
Brilliant job, but too many follow on phone calls
Brilliant job; fast, efficient, tidy and polite - couldn't ask for more. Thank you Tyron and Kyle.
However it's the next day and I'm not so happy. Five snagging issues and so many phone calls from them where it has been clear that they don't communicate with each other. The final call was a follow on from them trying to selling me further business that I was interested in. To be fair it would have been a tricky job but one person said it could be done but I did not appreciate the rather dismissive conversation with the final person to phone.
28 octobre 2024
Avis spontané
Réponse de Permaframe Home Improvements Ltd
Hello Lynn,
Thank you for your wonderful feedback! We're delighted to hear that Tyron and Kyle provided you with such a fantastic experience. Fast, efficient, tidy, and polite is exactly what we aim for with every job, so it's great to know we hit the mark.
Thank you again for choosing us, and please don't hesitate to reach out if there's anything more we can do for you!
Best regards,
Andrew Hill, Director
Keep going to get it right.
Things didn’t go totally smoothly so credit to Tyron the fitter for sorting things out. Result looks great but as with every product, ask me again in 10 years. There’s a good guarantee I understand so all good.
22 octobre 2024
Avis spontané
Réponse de Permaframe Home Improvements Ltd
Dear James,
Thank you for your honest review and for giving credit to Tyron for sorting things out and ensuring a great result. We appreciate your patience as we worked through the challenges, and we’re glad to hear that you’re happy with the final product. Rest assured, our guarantee is in place to provide long-term peace of mind, and we’re always here to assist should you need anything in the future.
We truly value your feedback and look forward to being in touch for many years to come!
Best regards,
Andrew Hill, Director
Dan!
Dan was super helpful and professional from Start to Finish
He explained everything he was doing and checked I was happy with each step
Very friendly too
11 octobre 2024
Avis spontané
Réponse de Permaframe Home Improvements Ltd
Dear Kim,
Thank you for your fantastic review! We're delighted to hear that Dan provided such helpful and professional service from start to finish. It's great to know that he kept you informed throughout the process and ensured you were happy every step of the way. We truly value your feedback and are pleased that Dan made such a positive impression.
If you need anything further, please don’t hesitate to reach out.
Best regards,
Andrew Hill, Director
The fitting team triumphed after a few delays
After a few glitches and miscommunication between management departments which delayed our fitting, the brilliant team arrived today and worked non-stop to fit all our 17 windows. Shout out to Kyle and Tyron for doing such a great job and being respectful of our home and the needs of my disabled husband. They really know their stuff and were efficient, cleaned up after themselves and a pleasure to work with. We still have a finishing off bit to do so I’ll welcome them back when they’ve got more beading. Thanks also due to Ian and Roy in sales who negotiated for us and kept everything on an even keel. I’m so pleased with my new windows. Thanks guys
17 octobre 2024
Avis spontané
Réponse de Permaframe Home Improvements Ltd
Dear Mr. Golden,
Thank you for your honest and thoughtful review. We appreciate your patience throughout the process, and we’re glad to hear that despite the initial delays, Kyle and Tyron delivered an outstanding fitting experience for your 17 windows. It’s fantastic to hear that they were respectful and mindful of your home, and that they ensured everything was cleaned up after the installation.
We’re also pleased that Ian and Roy were able to assist you during the sales process and keep things on track. Your satisfaction with the new windows means a lot to us, and we’ll make sure the finishing touches are completed as soon as possible.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
Best regards,
Andrew Hill, Director
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