Another fantastic experience dealing with the support team especially Linda and Thomas. After trying various fixes with me for my mini hot water tap (spurting and leaking), Linda arranged a replacemen... Voir plus
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Lisez les avis des autres
My Perrin & Rowe kitchen tap was leaking and the lever arms worn. My plumber was keen for me to replace the whole tap: the tap alone is over £1,000 so I called Perrin and asked if there were replaceme... Voir plus
Just replaced a Perrin and Rowe Etruscan 1420 filter tap purchased 22 years ago with the same upgraded model for a kitchen refurbishment. The quality of the former and new model is outstanding, as had... Voir plus
L'entreprise a répondu
Linda who looks deals with after service,parts and warranties (to name but a few of her areas of expertise) is a real gem. Her knowledge of their company products is excellent and her helpfulness in... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Perrin & Rowe, designer and manufacturer of brassware and sanitaryware. Our Kitchen and Bathroom products are handmade in England to the highest quality standards. Everything we make is designed to last and can be easily maintained with replacement spares readily available to purchase, both online and via Customer Services. Our products are designed to be self-serviceable, no plumber needed. The Technical Customer Service team for all after care support and advice are available as follows: Monday to Thursday: 9am to 5pm GMT Friday: 9am to 3.30pm GMT *Closed Public Holidays*
Coordonnées de contact
Ferry Lane, RM13 9JY, Rainham, Royaume-Uni
- +44 (0) 1708 526 361
- customerservices@perrinandrowe.co.uk
- www.perrinandrowe.co.uk
4,7
Excellent
514 avis
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Quality after sales service.
Your representative was very polite in her manner, extremely knowledgeable and understanding. A real credit to your company.
17 août 2026
Avis spontané
Réponse de Perrin & Rowe
Thank you, Robert.
We're delighted to hear you received such a positive experience from our team. Providing friendly, knowledgeable support and helping customers find the right solution is something we take great pride in.
Thank you again for your kind feedback and for choosing Perrin & Rowe.
Linda was incredibly helpful
Linda was incredibly helpful, knowledgeable and kind - she made my experience with Perrin and Rowe an amazing one!
14 août 2026
Avis spontané
Réponse de Perrin & Rowe
Thank you, Rachel.
We're delighted to hear that Linda was able to make your experience such a positive one. Providing knowledgeable, friendly and supportive service is something we take great pride in, so it's wonderful to know that this was reflected in your experience.
We'll be sure to share your kind words with Linda.
Thank you again for choosing Perrin & Rowe.
Fantastic customer service
Great communication from the customer services team. I had a problem with a tap fixed to an appliance. I sent an email with a query on Monday and had a response by Wednesday the same week. I had to call the customer services team to order a part and the person I spoke to Debbie, was fantastic. Cheery and very patient with me. Her colleague Linda who had sent the email was able to help as well. It was a very pleasant conversation and I got the part ordered. Thank you ladies.
13 août 2026
Avis spontané
Réponse de Perrin & Rowe
Thank you, Anne.
We're delighted to hear that Debbie and Linda were able to help resolve your enquiry and make the process straightforward. Providing knowledgeable advice, clear communication and a friendly service is something we take great pride in.
We'll be sure to share your kind feedback with both Debbie and Linda.
Thank you again for choosing Perrin & Rowe.
Warm regards,
Perrin & Rowe Customer Service Team
Great customer service
High quality products, great customer service with warranty handling. Would really recommend.
12 août 2026
Avis spontané
Réponse de Perrin & Rowe
Thank you, Ido.
We're delighted to hear you've been pleased with both our products and the support you've received. Providing knowledgeable customer service and straightforward warranty support is something we take great pride in.
Thank you for your recommendation and for choosing Perrin & Rowe.
Fantastic Customer Service
Fantastic Customer Service! We had a leak develop in our kitchen mixer tap; the customer service team were incredibly knowledgeable (Linda & Tom especially) They diagnosed the issue and sent out the necessary parts to fix the problem, amazing service from first contact to getting the issue resolved! A+ Service! Perrin & Rowe are a premium brand and the follow up service matches the quality of the products; our tap was installed 6 years ago and this was all sorted efficiently and at no additional cost, thanks for the great customer service experience!
24 juillet 2026
Avis spontané
Réponse de Perrin & Rowe
Thank you for your fantastic review.
We're delighted to hear that Linda and Tom were able to quickly diagnose the issue and help get your tap back up and running. Providing expert advice, the right parts and a smooth resolution is something we take great pride in.
At Perrin & Rowe, we believe our customer support should match the quality and longevity of our products, so it's especially rewarding to hear that your six-year-old tap was supported so efficiently and that the experience exceeded your expectations.
We'll be sure to share your kind words with Linda, Tom and the wider team.
Thank you again for choosing Perrin & Rowe.
Warm regards,
Perrin & Rowe Customer Service Team
The products are nice until they fail
The products are nice until they fail, in my case at installation, then their customer service in solving issues is absolutely appalling.
I have been trying to get a continuously dripping Freestanding Thermostatic Bath-Shower Mixer fixed or replaced 3 months now. They started off by sending replacement parts relatively quickly, but as soon as that didn't solve the problem it all stopped. It eventually went to their Quality department who took a month to sign off a new tap, and I was then told by customer service it was put on a rush and should be with me in 2-3 weeks instead of the usual 8. However on calling after 3 weeks, it is 'in the plan' for delivery in another 4 weeks! Absolutely ridiculous. Never again.
6 août 2026
Avis spontané
Réponse de Perrin & Rowe
Dear Michael,
Thank you for taking the time to share your feedback, and we're sorry to hear about your experience.
Whilst we're pleased we were able to initially support you with replacement parts, it's clear that we have fallen short of the level of service you should expect from Perrin & Rowe when those parts did not resolve the issue. We understand how frustrating it must be to be dealing with an unresolved problem several months after installation, particularly when expectations around resolution and lead times have not been met.
We take feedback like this seriously and are currently reviewing the details of your case internally to understand what has happened and where improvements can be made. Wasiq Khan, our Senior Customer Service Manager, is personally reviewing the matter and will be in touch with you shortly to discuss your experience and provide an update.
Thank you again for bringing this to our attention.
Kind regards,
Perrin & Rowe Customer Service Team
Really great experience
Really great experience, very helpful lady, Linda, who explained clearly and informatively about my project in refurbishing my taps. Great to have such quality products backed up by great customer service. Thanks
5 août 2026
Avis spontané
Réponse de Perrin & Rowe
Thank you, Matthew.
We're delighted to hear that Linda was able to help with your tap refurbishment project and provide the guidance you needed. Helping customers maintain and enjoy their Perrin & Rowe products for years to come is something we take great pride in.
It's especially rewarding to hear that you feel our products are backed by the level of customer service they deserve. We'll be sure to share your kind words with Linda.
Thank you again for choosing Perrin & Rowe.
Warm regards,
Perrin & Rowe Customer Service Team
Tim was very helpful
Tim was very helpful, polite and patient, when I spoke to him about replacement O ring seals for my Perrin and Rowe taps. Great customer service!
3 août 2026
Avis spontané
Réponse de Perrin & Rowe
Thank you, Matthew & Kate.
We're delighted to hear Tom was able to help. Friendly, expert support is what we're all about, so it's wonderful to know you had such a positive experience!
We'll be sure to pass your kind words on to Tom.
Warm regards,
Perrin & Rowe Customer Service Team
Excellent
Dealt with Tom, was excellent and went above & beyond to solve our problem
31 juillet 2026
Avis spontané
Réponse de Perrin & Rowe
Thank you Harry.
We're delighted to hear that Tom was able to resolve your issue and provide the support you needed. Going the extra mile for our customers is something we're proud of, and it's wonderful to know this was reflected in your experience.
We'll be sure to share your kind feedback with Tom.
Thank you again for choosing Perrin & Rowe.
Excellent service
Extremely helpful lady. Very knowledgeable and put me at ease with the issue I had. She arranged for delivery of required part and forwarded fitting instructions in email.
Could not fault her.
30 juillet 2026
Avis spontané
Réponse de Perrin & Rowe
Thank you for your kind feedback.
We're delighted to hear that our team was able to provide the guidance and reassurance you needed. Helping customers identify the right parts and giving them the confidence to carry out repairs is something we take great pride in.
It's wonderful to know the fitting instructions and support made the process straightforward for you.
Thank you again for choosing Perrin & Rowe.
Very helpful advice from Germaine who…
Very helpful advice from Germaine who went the extra mile to make sure we ordered the right spare part for our kitchen tap, and to make sure it arrived quickly. He even sent me a video by WhatsApp to show how to replace the part. Excellent service and the part was exactly right.
21 juillet 2026
Avis spontané
Réponse de Perrin & Rowe
Thank you for a lovely review Clare.
We're delighted to hear that Jermaine was able to help you find the right spare part and ensure it reached you quickly. Providing expert guidance, helpful resources and practical support is something we're proud to offer, so it's wonderful to know the video and advice made the repair straightforward.
We'll be sure to share your kind feedback with Jermaine.
Thank you again for choosing Perrin & Rowe.
Answered my question within minutes
Answered my question within minutes, great service can’t ask for more!
22 juillet 2026
Avis spontané
Réponse de Perrin & Rowe
Thank you, Andy.
We're delighted to hear we could answer your question so quickly. Providing helpful, knowledgeable support when our customers need it is something we're proud to offer.
Thank you again for choosing Perrin & Rowe!
Great customer service
Great customer service, very quick response to clarify where to get spare parts, would recommend Perrin & Rowe products and their after care service, many thanks
20 juillet 2026
Avis spontané
Réponse de Perrin & Rowe
Thank you, David.
We're delighted to hear that our team was able to quickly help you find the right spare parts. Providing knowledgeable support and responsive after-sales service is something we take great pride in.
Your recommendation means a great deal to us, so thank you again for choosing Perrin & Rowe.
Outstanding customer service from…
Outstanding customer service from beginning to end. Special thanks to Jermaine who was exceptional. Knowledgeable, reactive and so helpful at finding a cost effective solution. The best customer service I’ve received in years.
17 juillet 2026
Avis spontané
Réponse de Perrin & Rowe
Thank you for a fantastic review, Sallie.
We're delighted to hear that Jermaine was able to provide such a positive experience. Finding the right solution for our customers, whilst helping them avoid unnecessary expense wherever possible, is something we take great pride in.
Your comments about Jermaine's knowledge, responsiveness and willingness to go above and beyond mean a great deal to us, and we'll be sure to share your kind words with him.
Thank you for taking the time to leave such wonderful feedback, and thank you again for choosing Perrin & Rowe.
Excellent customer service
Excellent customer service, Jermaine was extremely helpful and went above and beyond to assist! 🌟
13 juillet 2026
Avis spontané
Réponse de Perrin & Rowe
Thank you for taking the time to leave a review Maria.
We're delighted to hear that Jermaine was able to provide such helpful support. Going above and beyond for our customers is something we're proud of, and it's wonderful to know this was reflected in your experience.
We'll be sure to share your kind words with Jermaine.
Thank you for choosing Perrin & Rowe.
Very good after sales customer service
Very good after sales customer service. Excellent brand which is well backed up with true customer service.
10 juillet 2026
Avis spontané
Réponse de Perrin & Rowe
Thank you, Mrs Sampson.
We're delighted to hear you received such positive after-sales support. We believe great products should be backed by great customer service, so it's wonderful to know this was reflected in your experience.
Thank you again for choosing Perrin & Rowe.
Linda was excellent and returned my…
Linda was excellent and returned my call with her remedy.
Great customer service.
16 juillet 2026
Avis spontané
Réponse de Perrin & Rowe
Thank you for your review Mr Hudson.
We're delighted to hear that Linda was able to help and follow through with a solution to your issue. Providing responsive, reliable support and keeping our customers informed every step of the way is something we take great pride in.
We'll be sure to share your kind feedback with Linda!
Quick and effective response
The person I had been dealing with about a warranty issue was on vacation - I was impressed by the way that a colleague responded to my phone call, quickly reviewed past emails and dealt with the matter. It would have been very easy to tell me to wait until the original person came back.
15 juillet 2026
Avis spontané
Réponse de Perrin & Rowe
Thank you, Ian.
We're delighted to hear that your warranty enquiry was resolved quickly and efficiently. Providing seamless support is incredibly important to us, and it's wonderful to know that a colleague was able to step in, review the details and help without delay.
We believe great customer service means taking ownership and making things easy for our customers, so it's especially rewarding to hear that this stood out in your experience.
Thank you again for your kind feedback and for choosing Perrin & Rowe.
Warm regards,
Perrin & Rowe Customer Service Team
Perrin and Rowe are the most amazing company - knowledgeable first class support like in times gone past!
Perrin and Rowe are the most amazing company to deal with. I inherited one of their mixer taps when I bought my house in 2020. The tap is probably 13-years old now and some of the consumable parts, washers etc are, not surprisingly in need of maintenance. The staff at Perrin and Rowe are so knowledgeable of their products and identify the product and replacement parts with such efficiency. A real pleasure to deal with Linda today, I am totally confident in the parts and and fitting instructions provided.
13 juillet 2026
Avis spontané
Réponse de Perrin & Rowe
Thank you for such a wonderful review John.
We're delighted to hear that Linda was able to help you identify the correct replacement parts with confidence and ease. Supporting products many years after installation is something we take great pride in, and it's incredibly rewarding to hear that your experience reflected this.
At Perrin & Rowe, our products are designed to be maintained and enjoyed for decades, and our team works hard to ensure customers have access to the parts, expertise and guidance needed to keep them performing at their best. We're pleased to hear Linda's knowledge and support gave you complete confidence in the solution provided.
We'll be sure to share your kind words with Linda.
Thank you again for choosing Perrin & Rowe.
Warm regards,
Perrin & Rowe Customer Service Team
Replacement shower mixer parts
Called Perrin & Rowe direct for some spare parts for a concealed shower mixer. Two straightforward and one less so. The query was dealt with quickly and parts due in a few days. Faultless service, thank you.
6 juillet 2026
Avis spontané
Réponse de Perrin & Rowe
Dear Graham
We’re delighted to hear your enquiry was resolved quickly and efficiently, even when one of the parts proved a little more challenging to identify. Helping customers keep their products performing at their best with the right spare parts and expert support is something we take great pride in.
Kind Regards
Perrin & Rowe Customer Service Team
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