Pharmacy Online Avis 

208
•
TrustScore 4.5 sur 5

4,6

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I’ve always had good service from Pharmacy Online. I don’t expect international shipments to come to me like an Amazon package. Yes, you need some patience, but it’ll get to you in a few weeks. But... Voir plus

Noté 5 sur 5 étoiles

How wonderful to get Old Spice aftershave delivered, it has been many years since I have seen this product. My order was very carefully packed and delivery was super fast, and very reasonably priced.... Voir plus

Noté 5 sur 5 étoiles

I live in a small country town and although we have a pharmacy, not every remedy for every ailment can be carried here but they can online! Great range of products and fast delivery which I was gratef... Voir plus

Noté 5 sur 5 étoiles

The website was easy to use and order from. Availability was good as were prices. My order was shipped via Australia Post and arrived very quickly, with tracking throughout. My parcel was delivered ex... Voir plus

À propos de l'entreprise

  1. Pharmacie
  2. aussi dans
  3. Pharmacie en ligne

Écrit par l'entreprise

Pharmacy Online Australia, Discount Online Pharmacy & Warehouse


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

208 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

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4,6

Tous les avis

(208)

85 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 4 sur 5 étoiles

Re-ordering

I find re-ordering by phone helps to find the best discounts and is easier than re-ordering online. Shipping from Sydney Region only takes a day or two.
One product (Premular) was sourced quickly after it went off the market while the manufacturer cahnged.

1 mai 2025
Avis spontané
Noté 5 sur 5 étoiles

Good service

I'm sorry some others didn't have a great experience. My order was quick to receive and their communication was great during the process.

12 août 2025
Avis spontané
Noté 1 sur 5 étoiles

This company is refusing to fill my…

This company is refusing to fill my sons monthly script for a hypo-allergenic formula that nobody else sells. I've been going to them for over 2 years but because I dared to question the delivery fee in an email, they refuse to ever fill our scripts again. My son is on a ventilator for life support and this is the only form of nutrition he can tolerate and his life literally depends on us being able to acquire it. They know this but do not care. I asked them to reconsider but they won't. I was not rude, I simply asked. Our only option if I can't find any of this formula.in the next few days is back to hospital to ICU for iv feeding. Thanks pharmacy online. You are totally abusing your role in the community and I will be reporting you. No, Nestlé did not organise another supplier and denied speaking with you.
I should be able to question a delivery fee without my family being blocked from your pharmacy especially when you have the monopoly on all of the stock. You should be ashamed.

23 juillet 2025
Avis spontané
Logo de Pharmacy Online

Réponse de Pharmacy Online

We are very sorry to read this review and we want to reassure you, and others reading, that we take the health and wellbeing of every patient and customer very seriously.

In this case, our team supplied this specialised formula for over two years and always did our best to ensure continuity of care. Due to repeated difficulties in communication, we were advised by the manufacturer, Nestlé, that the best way forward was to continue supply through an alternate point of contact. We followed this recommendation and fulfilled the last prescription on 28 July through the child’s nominated carer. Since then, we have not received any further requests from the carer, and we understand Nestlé has assisted in arranging an alternative solution to ensure ongoing supply.

We regret that this situation has caused distress, but we must also ensure our staff are treated respectfully and safely. Our priority has always been to support access to the required medication and nutrition, and we are confident that the manufacturer has made arrangements so the child’s needs continue to be met.

NEW REPLY IN RESPONSE TO CUSTOMER UPDATED REVIEW:
We are very sorry to read your updated review.

We do have documented evidence of our discussions with Nestlé regarding your case, and our understanding was that they were assisting with alternative supply arrangements. However, we genuinely want to help you and ensure your son continues to have access to the nutrition he needs.

If your nominated carer can please contact us directly, we will proceed with your order immediately. To ease your concerns about delivery fees, we are happy to arrange for your carer to collect the formula directly from our warehouse at no cost.

Our priority is always patient care, and we remain committed to supporting your family as best we can.

Noté 1 sur 5 étoiles

I never received the product I ordered…

I never received the product I ordered after paying for international shipping to the U.S., due to some unknown problem with how Pharmacy Online packaged or shipped it the USPS returned it to Australia. Pharmacy Online refused to refund me even after the product was back in Australia according to tracking and clearly would never make it to me—they only finally sent a refund after they RECEIVED the returned package, after almost a month of holding my money without delivering a product.

Then they sent me almost daily emails begging for reviews, but deleted my review after I left one honestly stating that this was my experience with Pharmacy Online.

I recommend you do not order from this company if you are in the U.S., they don’t seem to understand how to properly ship overseas.

1 juin 2025
Avis spontané
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Réponse de Pharmacy Online

We are sorry to hear about your experience and appreciate the opportunity to clarify. Your order was shipped on time, but unfortunately international deliveries can sometimes be delayed or returned due to factors outside our control. As per our policy, which is standard across most online retailers, refunds are processed once the item has been received back at our warehouse.

Regarding the review emails you mentioned – these are automatically sent for product reviews. If a business review is submitted in place of a product review, the system unfortunately removes it. That said, we sincerely apologise that you received review requests when your order had not arrived, as this was understandably frustrating.

We value all customers, including those overseas, and we will continue working to improve the international shipping experience.

Noté 5 sur 5 étoiles

Very unprofessional

Thank you for your reply
You where right order from a different on line company
My mistake hope a five star review is acceptable compensation for a genuine mistake

12 juin 2025
Avis spontané
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Réponse de Pharmacy Online

We take medication safety and customer service very seriously. After thoroughly checking our records, we are unable to locate an order under your name in our system. It’s possible you may have dealt with another pharmacy with a similar name.

If you believe this relates to us, please contact our customer care team directly at help@pharmacyonline.com.au or call 1300 074 276, and we will be more than happy to investigate further and assist you.

Noté 5 sur 5 étoiles

Happy

I'm very happy with how quick we get items in the north west of Victoria. The items are as described.

18 novembre 2024
Avis spontané
Noté 5 sur 5 étoiles

IDA IDA IDA

Sam, at the IDA, CAMBRIDGE, ON.
Always has time to help. At shopper's & Zehrs I'm always told if it's not on the shelf, they don't have it. Sam alway comes around, 1 on 1, and listens
Love these IDA's!!!

15 août 2023
Avis spontané
Noté 1 sur 5 étoiles

Don't ever make an international order!

I placed my order on March 1, 2023, and It was supposed to be delivered to a friend in Germany. My order was not delivered, neither was refunded. I contacted them many times through email, and their communication was very poor- ignoring emails and do not responding until one sends a message through the messages option on their website. Until today, July 12, 2023, they have not refunded me.

1 mars 2023
Avis spontané
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Réponse de Pharmacy Online

We’re very sorry to hear about your experience. We always aim to deliver orders on time and provide timely communication, and it’s disappointing to learn that we fell short here. Our policy is to process refunds promptly once undelivered items are confirmed returned, and we would like to review your case urgently.

Please contact our customer care team at help@pharmacyonline.com.au or call 1300 074 276 with your order details so we can investigate and resolve this for you as quickly as possible.

Noté 5 sur 5 étoiles

I would definitely recommend this store - international customer

I would definitely recommend this store.
I ordered an azelaic acid cream (it’s the only well-formulated azelaic acid cream on the entire skincare market as literally every other product with azelaic acid has ingredients that will aggravate fungal acne, which i have). The trouble is, they only sell this product in Australia and no other pharmacy wanted to deliver it internationally - I tried at least 4 or 5 before I stumbled upon this store. Seeing the reviews here, I was skeptical about purchasing it, but I did it anyway because I was so desperate to get a hold of the product as I had such amazing results with it previously. The order took just under 2 weeks to get here (UK) from the date of purchase. I also got regular shipping updates sent to my email so I knew it wasn’t lost in the post. It was also very straightforward to order - you do it through their website. Honestly, if you are on the fence about ordering from here - I would definitely give it a go (i almost missed out on an amazing product so I am glad I ordered) - and I will definitely be ordering again.

17 juin 2023
Avis spontané
Noté 1 sur 5 étoiles

Do not use

Do not use. They refuse to send items for absolutely no reason whatsoever yet they are happy to take your money. Be sensible and stay away

8 juin 2023
Avis spontané
Logo de Pharmacy Online

Réponse de Pharmacy Online

We’re sorry to read this review, but we can’t identify your order from the information provided. We always ship orders promptly unless there is a regulatory restriction or stock availability issue, in which case customers are notified and refunded.

If you believe this relates to an order with us, please contact our customer care team at help@pharmacyonline.com.au or 1300 074 276 so we can investigate and resolve this for you.

Noté 5 sur 5 étoiles

Amazing Service!

I don't get where all the negative comments are coming from, to be honest. I've had the best experience with this pharmacy. They were very prompt in shipping what I ordered and I got exactly what I bought. The box was carefully packed and I received it in record time. I got my order, from Australia to California (USA) in less than a week! Amazing service and I will definitely be ordering from this pharmacy again.

17 mars 2023
Avis spontané
Noté 1 sur 5 étoiles

If I could give zero stars

If I could give zero stars, I would. These people lie, ignore you when you don’t get the product. I had to resort to a PayPal complaint last time. Which was in November 2022. They sent me a tracking number that was never active. Then told me it was due to a theft in their delivery system. You are better off using Meds4Uonline. They are excellent

23 décembre 2022
Avis spontané
Logo de Pharmacy Online

Réponse de Pharmacy Online

We take all feedback very seriously, but we have been unable to locate an order under your name in our system. We’re concerned this may be a case of mistaken identity with another pharmacy.

If you believe this relates to us, please contact our customer care team at help@pharmacyonline.com.au or call 1300 074 276 so we can investigate further and resolve the matter for you.

Noté 1 sur 5 étoiles

Misleading and deceptive - beware.

Purchased prescription medication using Pharmacy Onlines own delivery guidelines to determine the receiving destination. Of course the medication didn't arrive within the delivery window (as they were very slow filling the order) and I was subject to AUD$160 additional delivery costs. Pharmacy Onlines response; 'feel free to place another order'. Absolutely disgusting, don't use these charlatans. Businesses that don't respect their customers soon fail.

10 décembre 2022
Avis spontané

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