Pharmacy Online Avis 

Pharmacy Online sent me the wrong product, not the one pictured in their listing. I phoned twice and emailed twice and they just refuse to even reply or do anything about the problem. It is now 5 weeks since I ordered and no resolution. Very disappointing customer service experience for my first time shopping here; I will not be back.

We will see. So far they only sent half of my order.
They use 'NoReply' email addresses which can slow things down.

Pretty standard experience it seems after reading the other reviews. Ordered 3 items and then heard nothing for a week. Followed it up with customer service only to be told 1 item was out of stock. No communication or anything, no sending the items they did have either, just happy to take your money and hope you will wait. I was told they were expecting the stock to arrive in about a week and would let me know when it was sent. I asked if they would upgrade the shipping to express because of the unexpected time frame ... "No, sorry we cant do that". I was prepared to do that as a compromise but they were not interested in making sure I got the items as soon as possible. I cancelled my whole order and the only positive thing was that the customer service was very quick to respond and I had received the refund about 15 minutes after asking for it.
Still I would never use them again, that was my first and last time.

Best company ever I LOVE THE CUSTOMER SERVICE! Thank you for always taking good care of me

Really poor customer service. Be very aware that the images of well known, branded products on their website are illustrative only and you may well not get what you think you paid for.

I ordered because I really need collagen. Didn’t receive a tracking number. It’s been over a week so I contacted them. One of my items is out of stock and they don’t even know when it will come back into stock. No contact of course. I will avoid buying from them in the future

I will never buy anything from this untrustworthy company again!!!!! Be careful guys

Great first experience a few weeks ago.
I had to find another chemist online after a certain chemist that thinks to be the greatest (and Australia's cheapest chemist, which is not true) refused to help when medication in their parcel did not arrive, just blaming it on AusPost.
My first experience with this chemist was so much better. A pity they don't have physical stores because I don't want to go to the other pharmacy again, but I can buy most items online apart from meds. I must ask them at some stage if there is a way to talk to one of their doctors and possibly get meds online too.

The got my money and never received my items for more than 3 months and they told be it’s not there problem and i need to contact my local post office!!
Don’t ever think to buy from them.

Their Australia Post 'Standard Postage' is bogus. The reality (if one is lucky enough to be actually sent purchased goods) is default 'Registered Post' requirement.

A well rehearsed outstanding ability to arrogantly ignore all my written requests to them, to grant me'authority to leave - safe drop status for my parcel.

Outrageous behaviour for a business selling online.

Now, my action for Pharmacy Online is 'delete, delete, delete.'

Absolutely terrible customer service! I have been ordering baby formula and other baby food items from pharmacy online as they were the only few that stocked Holle baby products. Firstly, they would mark down items as available/in stock, however, after my order wasn’t dispatched on time I contacted them and they said they don’t have it in stock. Further explanation was that it will be in stock next week and they’ll dispatch the order then. This was extremely frustrating because oftentimes I would order formula with other things, and I needed the formula ASAP. One box of Holle oats arrived spoiled. I had to throw the newly opened product away. The oats had an expiration date within a month of opening, so I attributed it to that. However, after my last experience with them I am suspecting they don’t store products correctly and they spoil before the expiration date. Further to this, they would often send products that had an expiration date shortly after receiving it. My last experience with them is probably the worst. I ordered 5 boxes of Holle baby formula in the amount of $179.75. All 5 boxes of formula arrived spoiled. Two boxes had an expiration date in little over a month and those two boxes of formula smelt particularly foul! I contacted them 4 times now in order to get my money back as it’s not a small amount. Not only that, but I had to go buy more formula from a local store, which my son doesn’t tolerate, in order to have something to give my son. It doesn’t appear they will refund the money and every time I contact them they have noted they are contacting the distributor/manufacturer to resolve this issue and won’t be able to issue a refund until they hear back from them. I didn’t order formula from the distributor/manufacturer, as such I expect pharmacy online to immediately refund the money and follow up with those in question to recover their cost. I will never again purchase anything from them and I order all Holle products from another store. I strongly encourage anyone to buy everything from other stores and avoid this headache and financial loss.

I placed my order and thought it was weird that I didn't receive a confirmation email after my money left PayPal. I then saw this page and assumed I would need to dispute my purchase. I received an email the next day from Auspost with a tracking number and received my item the following day. Can only speak on my experience which was great and have nothing bad to say, sorry to people who have experienced otherwise.

I placed an order 3 days ago and I found it odd that there was no ETA email sent which is pretty standard. They have not emailed any details on standard delivery times and there is nothing available on their website. Under Consumer guarantees act regarding sales and delivery " When a business accepts your payment for products or services they must supply them to you within the timeframe they have indicated or if no time was specified, within a reasonable time". They haven't advised of a despatch time and I tried calling them and ends up in a voicemail bank where I can't leave a message. I used their webpage to email and still no response. Standard delivery time for metro areas is 2-3 days. I suggest consumers that have been having issues with Pharmacy online report them to ACCC for misleading consumers if they are consistently not sending goods within a reasonable time, sending wrong items and not refunding which is negligence and fraudulent. Their intention is questionable here and they are not exercising due diligence. They are consistently misleading consumers by cheap gimmicks but are failing to comply by the Consumer Rights and guarantees.
I suggest buyers know your rights under the consumer guarantees act - goto accc.gov.au and read the sales and delivery section and lodge a complaint as we have to collectively put a stop to this scam.

If I could give zero stars I would. I rang to follow up my order on the 5th business day after confirmation, to be told one item was out if stock and they were waiting for resupply.
I will never buy here again.
I have requested cancellation & refund. If it doesn't come through, I'll update my review

I paid via a trusted secure way in which I pay for all my shopping. I purchased a huge amount of supplies through pharmacy online. I never received a confirmation email so luckily I had a screenshot of the purchase page.

I reached out to them after not hearing back after a week or so and they said that there was an issue with my card and they had to refund my order. Mind you no refund was made.

I'll have to involve a 3rd party and take further legal action.
I'm very disappointed, stay away this website is a SCAM.

Appalling website, please do not shop on Pharmacy online.

I placed an order for a Christmas gift, I was not advised the stock wasn’t available... and never received a confirmation etc so followed up only to be advised 1 week later no stock was available...so I have missed 1 week of precious Christmas shopping time...

On day 3 after ordering I rang for an update, fully expecting to be told that the items had been sent, silly me!!
They were out of stock of one item, without any indication to me, that it was being held up, that is not good enough.
I immediately cancelled the order and went elsewhere, where my business was appreciated.

Terrible experience. Took 9 days for my order to be despatched, and when I finally received it, an item was missing. I'd also purchased sunscreen which expired in October (just 3 months away), before it could even be used in Summer! Contacted them and waited on hold for over 20 minutes, was told I would be called back and wasn't. Emailed them and eventually heard back that way. They claimed that the 3 month expiry was fine per their policy, and that my missing item had been supplied (said they had xray image of parcel, but couldn't send it to me when I requested the proof), refused to refund until I threatened to take it further. Communication was poor, customer service was terrible, response times were slow, despatch times were far longer than expected. Pricing was mostly competitive but absolutely not worth the hassle.

SCAM! Avoid completely! Will not answer phone calls or reply to emails. Nightmare trying to get my money back and still no resolution.

My concern is that when I placed my order I did not receive a confirmation email after making payment. After a few days I phoned the contact number to find out why. A woman gave me excellent assistance, informing me that two of the items I'd ordered were unavailable and that the order hadn't been finalised because of this. After offering me a couple of options, I deleted the unavailable items and my order arrived in three days. Great fast delivery service, but I expected an email letting me know that my order had been received and payment had gone through successfully.