Philipnormal Avis 

Put order in may 2021 still waiting on jumper! Send numerous emails ect constantly lies . Now he said jumper was sent & wasn’t signed for ! Asked proof ! Again been ignored. Total scam .
Now been told im refunded! Obviously not received REFUND!!!!!

Buyer beware. Same as the many other bad reviews, unfortunately. Two months later no sign of item, no replies to emails, no refund forthcoming. Very poor indeed.

Absolute shower of s**t
Ordered a T Shirt in April for a May birthday gift (allowing a month to be received) followed up on delay many times on email, no response: so raised a chargeback with my bank, which took 45 days to be challenged only to be told I had received the item! Which I still haven’t! Surely with “signed for” delivery, it would have been signed for by someone had it been received. No point contacting PN about this as nobody ever responds.
Waste of time and money, been absolutely mugged off for trying to support a small business who actually have amazing stuff. Never again.

My partner ordered a T-shirt from Philip Normal last Christmas and it never arrived. We've contacted the owner of the business many times but only get very vague replies - if we even get any... replies may or may not come, weeks apart sometimes...-.
Will ask for a refund but not very hopeful at this stage.
Avoid!

I ordered a sweatshirt, a birthday present, on 9 May, and received an immediate email acknowledgement saying 'we're getting your order ready to be shipped. We will notify you when it has been sent.'
To my mind, that meant I could expect delivery within a very few days.
After several weeks, I sent several emails and received replies to none of them. I cancelled the order and received no response.
I informed my bank, based on my experience and these reviews, that I was a victim of fraud, and received a refund on my credit card.
Eventually, two months later, out of the blue, the sweatshirt arrived (the birthday it was ordered for is long gone).
Based on my experience, and that of others reported here, I could not possibly recommend.

Ordered a La! T-shirt back in April and was prepared for the lengthy wait for despatch based on the massive demand for them. Got to June and decided to drop an email for an update which was not responded to. I had paid by PayPal and so raised a dispute asking when I would likely see my order and if it couldn’t be honoured that I like a refund. Queue abrupt response saying refund actioned, keep the t-shirt! Hang on! You mean the t-shirt that I didn’t get. Now I know it’s for charity hence wanting to buy to support but don’t accuse me of receiving something and then asking for a refund. No despatch notification was received and so as far as I’m concerned the order had never been sent. Customer service is non existent, responses rude. Judging by other reviews on the quality I think I’ve dodged a bullet and will just donate straight to Terence Higgins Trust. Such a shame.

Ordered some shirts for a friends Birthday, a month later still awaiting the shirts - and my friend has no Birthday gift!

I sent a few emails and someone called Lewis responded on the 3rd email. He said that it takes 7-10 days to manufacture & print the shirts, to then dispatch them for delivery. That was on 25 May, 2021...I ordered and paid for the shirts on 15 May, 2021.

Almost one month and still nothing...there are SOOOOOOO many reviews of the same rubbish service? Why isn't Philip Normal doing anything about it?

I love to support independent businesses and queer creators. I've followed Philip's work for many years now, purchased things when I could afford to and been generally happy with the products.
However over the last year, things have slid into the ground at philipnormal.co.uk
The customer service is beyond embarrassing and completely unacceptable. Philip is, unfortunately, outright rude to any customers who have problems with any of his products. That is, if you manage to get hold of him. He doesn't reply to emails, DMs or website enquiries. He will offer to refund you but never actually action it. My recent orders have been of very poor quality but with premium prices.

He was COMPLETELY overwhelmed with the La shirts and sold thousands more than he could fulfil in a reasonable timeframe, on top of his regular orders. There was absolutely no communication around delays, only a lack of response or explicit rudeness.

While the impression I get is that his intentions are good and I'm glad for his success (and that of his charitable and political endeavours), as a business owner his practices are shocking. The veneer of approachability and kindness that he portrays for himself and his business is wearing thin and unfortunately his loyal customer base have had enough.

After 8 weeks of ordering a gift I'd bought for a friend, and after 5 attempts of getting information about dispatch, they said it must have got 'lost in the post'. No apology for the inconvenience or an offer to reship. I'm happy they gave me a refund, but the customer service is poor. If the business is overwhelmed with orders and emails that it can't fulfil, then it should be more transparent with its customers.

Avoid! Avoid! Ordered some clothes from their online shop, 3 months later, numerous unanswered emails, nothing. Ignored despite no delivery and full money taken. Paid via PayPal so thankfully got a full refund after raising a claim. Suspect this is some kind of front for a criminal enterprise.

I ordered a shirt using their online store. No shirt arrived after three months of waiting. After the owner failed to respond to my emails, I had to hassle him on Twitter about it every week just to get an update on my order. This lasted over four months. After two orders which supposedly got 'lost in the post' (odd, since nothing I've ordered from any other store has ever been lost in the post), eventually I got a refund.

Appalling customer service throughout. The best that can be said for it is that the owner's heart appears to be in the right place (i.e. he is not actively trying to scam people). However, he is clearly far too busy to care about his customers. Seeing him tweet messages such as 'Be Kind' when he had effectively conned me and dozens of others out of our money was particularly jarring.

The two standard excuses given for this appalling service are 1) They are understaffed, and 2) It's for charity. To which I would respond: 1) Not my problem, hire some more staff if your demand exceeds your ability to meet it (especially as customers pay up front so you don't exactly have working capital problems!), and 2) I can give money to charity separately. At least the RSPCA doesn't pretend they're also doing me a favour and sending me some clothes when taking my money.

I really wish I had read the reviews before ordering: 0 stars from me too. I ordered 21st April and received a despatch email on 22nd April, half way through May no La.brooch and one solitary reply from numerous messages giving me a useless tracking number.
DO NOT ORDER YOU WILL BE DISAPPOINTED. I’m sure that visiting in person is a better experience but I will not be buying again.

Shambles. Ordered an item 6 weeks ago and not received.
No response to any messages.
Please do not order. You will be disappointed.

Same as below. La t shirt and a sweatshirt ordered. Nothing. One reply and nothing since. Shame. Maybe they're totally overwhelmed but..

Ordered a long time ago. All emails go unanswered, no product, no refund, no way to contact them via telephone etc on the website. Buyer beware, do NOT order from here.

Do not order from this company.
Take your money but you won't receive the item or hear back no matter how many times you contact them!!

I wish I could put no stars. I placed an order at the beginning of March and have still not received it. I have sent numerous emails which have been ignored and requested a refund which has been ignored. The only reason I ordered from this site is because they said they would donate to the Terrence Higgins Trust, in wonder if the trust knows that this shop is ripping people off in their name? I work hard in a demanding job to earn my wages and do not appreciate loosing money to a con artist.

I'd give zero stars if I could. A horrible man who uses people's good faith and wish to support a charity as some sort of excuse to provide terrible customer service. He had the gall to accuse me of lying about my order turning up, then blocked me when I complained about his attitude on Twitter. If you can't cope with the orders STOP TAKING PEOPLE'S MONEY.

Like many others here I ordered the La shirt but also a few other things on the 22nd Feb. I waited patiently for 6 weeks but received nothing, despite many on Twitter talking about how they received in 2-4 weeks. I then sent several emails and Twitter messages over the course of 3 weeks, the first 5 or so unanswered, then one email to say an item had been out of stock and was it ok to send now (?!). I said yes but have still received nothing 3 weeks later. I’ve now requested a refund 3 times but received no reply so have done so via my credit card provider. I cannot tell you how frustrating it has been to be ignored all of this time, especially after being patient and trying to be respectful of a small business struggling with large orders, but then to see new products being launched on Twitter, or new posts about items I had yet to receive...and all the while no communication from the store, no rough estimate on delivery times, no apologies, just silence. Do not take peoples money if you are not able to fulfil their orders. Worst of all, to see messages from the store on Twitter basically telling people they are rude for wanting to know where their order is because its a charity item...that’s the reason we ordered it in the first place, it’s an admirable thing to have done, but we are not bad people for wanting to know if an item is ever going to be delivered 2 months after it was bought.

Spent over £100 over 2 months ago on a Mother’s Day gift plus other items. My friend ordered on the same day one item from this vendor. His item arrived after 2 weeks - 2 months on and I have had nothing, nor any response to my emails or social media messages. Quite frankly I think this equates to theft. DO NOT PURCHASE FROM THIS VENDOR! spend your money wisely and donate directly to any charities you want to support.
APPALLED!