Philipnormal Avis 

If only I had seen these reviews ... I too ordered on 10th March and am being totally ignored, Philip Normal how great you must feel getting out of bed everyday taking peoples money for nothing. I do not see why you think you are entitled to do this under the guise of being 'busy' dont take the orders if you cannot fulfill them. small businesses respect & appreciate their customers you clearly do not

Ordered a sweatshirt on 5th March. Money taken, 28th April, still nothing. Only 2 reply to my email, saying items are usually dispatched with 10 days, but due to covid taking longer
Well 2 months is unacceptable. I have emailed and asked for refund. Nothing. Furious! Do not recommend buying anything from this company

Quite plain and simple with this shop , you order , you then pay MONEY , and guess what .............. you don’t receive it and a bonus they don’t reply to your emails , trading standards informed , so have BBC watchdog

My Partner ordered 2 ‘La’ tee shirts over 2 months ago. Only one turned up. Sent several emails & DM’s to this company to see where it’s gone, but initial promises to ‘investigate’ have come to nothing. Now she’s just being ignored.

I love Philip’s stuff. Ordered a bright pink La. T-shirt and received in about a week. Given the massive volume of orders they’ve been managing I was really pleased with the turnaround time and the T-shirt is fab. La! xxx

Like many other people, my order still hasn’t arrived after almost three months and there has been no reply to any of my emails. I applaud the company’s efforts to raise money for charity, but it still has a duty to its customers (and the law) to deliver a service.

DO NOT BUY! This vendor is quite frankly a shower no reply to emails enquiring whereabouts my paid for goods (23rd of February) were- still waiting and we are now on 22.4.2021 frankly shocked that a charity such as the Terrance Higgins Trust would allow it’s name to be associated with a company as shoddy as this. I will be emailing the charity as if you read the reviews it seems as though very few customers receive their goods. In fact trading standards will also be getting a call. Appalling in every way possible.

I would give zero stars if I could. 6 weeks since placing the order and taking my money.. no items received, no refund and zero response to any of my emails.

Really disappointed in this online experience. 4 weeks after placing my order and various attempts at trying to communicate via email/Instagram with absolutely zero response from the seller! The payment has been sent but my sweater has not been!

No response about status of order dispatch after multiple emails and Tweets, leaving me with the only option as to initiate a bank/MasterCard chargeback. Do not buy from this scammer.

Quite possibly the worst customer experience ever. This is the first time I have ever complained or written a negative review. I was so excited to make my purchase of a La t-shirt and sweatshirt after watching the it's a sin show, and donate to such an important charity. I made my purchase on 18th February 2021 (approx £57) and watched excitedly online as the constant posts of celebrities donning their t-shirts were uploaded. I started to get a bit concerned when I received no order update after a few weeks so I reached out on email. I did receive an email from Lewis who said that they were inundated with orders and sorry for the inconvenience but no rough time guidelines.
I start getting really concerned by mid March and email for updates, no response....I send a DM, no response. In the end I tagged Philip Normal in a instagram post and TA DAH there he is. No apology, just asks for my order no. That same day (25th March) I suddenly get an email saying my order was shipped.
Fast forward to today (16th April, TWO MONTHS since I paid for my items) and I am yet to receive the 'shipped' order.....Hmmmm.
I don't think we will really know what is going on here, whether they just don't give a care to their customers and have zero empathy, are entirely unethical or whether they are completely out of their depth.
The thing is, we are all able to understand when businesses are snowed under and we might need to wait a little longer. That is completely OK, when people actually communicate. Emails of update on the status, thanking people for their patience.
A lot of people bought that T-Shirt because the charity meant so much to them and the TV series meant a lot to them. People have spent their hard earned cash on these products. The least they deserve is honesty and respect.
Charity donation withstanding, I sincerely hope I receive my money back, as I am so sad to say, I wouldn't wear the products and support this company anyway now. It has left a very bitter taste in my mouth.
I hope there is a lesson in this for you Philip Normal.

I ordered a Tom Selleck tshirt despite seeing the reviews on here around responses and delays on the La Tshirt. Today it arrived 4 weeks to the day after ordering.
Pros...I love it and think the design is brilliant which as a Magnum lover is why I ordered it. In response to other comments I think they have to be polyester because of the ablation printing which can't work on cotton.
Cons... the communication is BAD.
I've ordered off of alot of independents in lockdown..most having clear banners about dispatch times. Putting this on the site would reduce a lot of email traffic so they can focus on getting the goods out. I mailed two weeks after placement and no updates...no reply. Mailed again and received a "bear with us" but not a timeline. My reply asking for one was ignored...a week later item has arrived.
So my point is items DO come. But the delays are too long and the communication could be much improved.

I waited 2 months and still no order, I had an email communication with Lewis from their C/S team which was a round robin about their “La” T-shirt (not my order).
And nothing since, no updates nothing, I’ve requested a full refund. You may of made thousands of pounds for a charity but I’m guessing it’s from stealing from your customers.
Don’t use this site.

Ordered La t and another t back in early Feb, waited patiently as knew they were struggling to fulfil orders. A couple of weeks ago I went to chase but there is no way of contacting via phone or email and insta dms were blocked. I wrote a message on one of his posts, as everyone else was doing, and he dmed me. Asked for order details and then said he would send order again, waited and waited and heard and recieved nothing. Followed up with another dm and out of the blue I receive a refund, dmed asking if that meant he had canceled the order and whilst I wasn't fussed about La t anymore I did want the other one, I think I've been blocked as I've messaged again to ask that if I ordered the other t would it come and haven't heard anything back. Such an odd way to run a business, me begging to order another tee, give more money and hope he bothers to fulfil it this time! Having read other reviews it seems every t he's sent has "got lost" in the post, an excuse that would wash if said to every individual but when those individuals start talking to each other about their experiences, seems highly unlikely! Constantly still promoting the la t on insta even tho we've all go no hope of getting what we ordered. Bizarre.

Purchased the La t-shirt mid February. After waiting over a month I sent a message to him via twitter. After a week or so and no reply I followed up with a tweet asking how long they usually take to arrive. Immediately I got a response saying "it was posted. I'll refund you anyway, just keep it" implying that I had already received the goods when I hadn't. He then blocked me before I could respond. Not great customer service. Shame though as the charity aspect was lovely.

Purchased a t-shirt which never materialised. Having tried multiple ways to communicate with them, I discovered they only responded on Twitter, and even then they made me feel bad for following up on my enquiry. My communication throughout was clear, professional and very polite as I was desperate to find a resolution and avoid alienating them. Two months later I was given a refund however not before they sent a really aggressive and nasty message which was not warranted when reflecting on the tone of previous correspondence. I am passionate about supporting independent retailers as I value their support for the local economy and community groups during these challenging times. However, I will be checking on trust pilot in the future as this experience has left me questioning my trust and judgement in companies who appear to do good!

I ordered a t-shirt from Philip Normal on 1st Feb after lots of celebrities were endorsing the clothing online. I am still yet to receive my order. I have sent numerous emails requesting a refund or information on when I might receive it and yet these go ignored. Seems they are happy to send products for celebrities to promote but can't be bothered with the paying public. Really disappointed, the customer service is shocking. I will never give this company my custom again.

I ordered three items 30.1.21 and heard nothing but knowing how busy they are I gave them over 6 weeks to dispatch. By that point I no longer needed the items as the reasons for why they were purchased had been and gone. I wrote to them to cancel the order 20.3.21 and heard nothing so after 5 days I contacted my bank to do a charge back. To avoid any issues I emailed Philip Normal to inform them of that the same day. I've now, 30.3.21, had an email to say that the items have been dispatched.

I think I have been patient, clear in my communications and have given every opportunity for the vendor to manage the order and cancellation but they have failed at every turn.

I posted this review on Google to have Philip Normal write that the item was "posted tracked and delivered". Either he is lying or incorrect - according to their tracing app, Royal Mail have not even attempted delivery yet - you choose.

Dreadful. I ordered a La t shirt and a brooch in early February. After several messages via their website and finally an email asking for either my goods or a refund I finally got a response.
The t shirt finally arrived several weeks later. They refunded the cost of the brooch. I guess it's out of stock?? The t shirt is polyester. Thin. Cheap. Badly made. But mostly.....polyester. Who makes a charity t shirt in polyester these days?
So in order to raise funds for THT this company has created a mountain of non-biodegradable tat. The two don't really sit together well.
What with the lack of customer service I'll never use this company again. Absolute rubbish.

Whilst I understand this business has been overwhelmed by the sale of their charitable La! T-shirts their customer service is terrible. I ordered a T-shirt on the 30th of January for my friend's birthday on the 13th of March and it didn't arrive. I have emailed probably about 10 times. At one point I was told it had been shipped but it obviously hasn't as it hasn't got to me. I have now asked for a refund but my emails never get a reply. I DM'd Philip on Twitter some time ago with no reply and now notice his DMs are closed. I have given up now. Lost my money and faith in a company who propose they are doing wonderful things for charity whilst at the same time fleecing their customers. Very disappointing.