Philipnormal Avis 

Ordered my La t-shirt in January, I was notified it was dispatched at the end of February but sadly it never arrived. I emailed the company and received no response but I got a response via twitter DM. Philip was polite, apologetic and gave me a refund which I plan to donate to the Terence Higgins Trust. This is a small business and I think he is overwhelmed with the quantity of orders and doing his best in a pandemic. I'm sad my t-shirt didn't arrive but that could be down to Royal Mail. My interactions with Philip have been polite and positive.

I bought the “La.” t shirt and I’m very pleased with it. Top quality fabric and print.
Very friendly customer service and the shop has a lot of great merchandise.

I will happily buy from them again.

Worst customer service ever! T-shirt never arrived and the person dealing with emails is very rude. Don’t waste your time or money.

Ordered a tote bag six weeks ago and still has not been dispatched. Emailed them to ask to either send it within a few days or refund my payment. They said they would send it the next day but two minutes after I received that email I was issued a refund. Clearly no intent to send it at all but by reading other reviews I'm lucky to have gotten a reply and refund at all!

Ordered a few different shirts and they never arrived. Emailed multiple times over the course of a few months and no reply. Sent messages over twitter and said he’d look into it. Shirt never arrived. They then blocked my number and only unblocked me when they knew I went to paypal for a refund which they gave me as they could see he did nothing after taking my money. Months went by without them sending what I paid for. Rude. Unhelpful. Ungrateful for customers putting money into their business.

Haven’t received my order yet but the guy has raised a lot of money for charity and has responded to my emails I do hope to receive my T-shirt soon. I suggest maybe putting on the website that there is a very long delay as when I placed my order there was no warning.

Update: it’s been over 6 weeks now, Philip emailed me on the 12th saying it had been dispatched it’s now the 21st and nothing has arrived I’m starting to believe I’m not going to get it! (i’m going to give it another two weeks and then go to my bank for a refund I will then donate half of the money myself to charity)

WARNING don't use this company. I have reported to trading standards.

I ordered two tshirts and a card from this company. 2 weeks later, 3 emails downni still heard nothing. Had to gonon Instagram to message them and noticed that there were numerous people commenting on posts about not recieveing their items.
I finally got a message back after commenting on social media. Tshirts were sent, no card.
Arrived in the post and what I received was 100 percent polyester, practically see through tshirts with the stitching coming out of the shoulders.
It's basically cheap tat from China.
Messaged again in Instagram to get a refund as was not happy about this, and to ask where the card also is.
I was called horrible by the person on the other end, I've been blocked and they won't tell me when my refund will be given. I have to pay to send the items back as well.
I said this isn't right and explained I am not horrible, just providing my customer feedback.
I have now been blocked on Instagram, my messages are being ignored and my money has not been refunded.

In times of a world pandemic when not a lot of us have jobs or money, the last thing we need is dishonest companies stealing from us.

Don't buy anything from this company. They're a bunch of lying thieves

Ordered a 'La.' top on the 20th Feb and other than a confirmation email I've heard nothing since. No idea if it's dispatched. They took the money the day after the order. I know the top is for charity so I'm not after a refund. I'm just annoyed that there has been zero communication from them about where it is. I knew the top was popular and it does warn you when you order it might take a few weeks to get to you. Lies. People have ordered recently and got the top within a week. I understand it's a small business but they really should have known how popular the top would be and either hired more staff or limited the sales on the tops to a few a week to give the business to catch up. I've tried contacting them and get nowhere. I find the owner rude. All he says is "We are small business bare with us" & "We have raised x amount for a good cause your top will come eventually". Not good. I would advise people not to order from them.

Nice quality and great to support an independent who does such amazing work for good causes

I ordered the La shirt from the website in response to THT talking about it but had I realised the awful customer service I wouldn’t have bothered. I sent numerous emails and heard nothing back.

I’ve seen from social media his rude arrogant behaviour and it’s incredibly upsetting to see. If you run a small business you need to be aware of your own capacity and not just yell and berate your paying customers on Twitter and block them for contacting you.

arrogant and unpleasant man. does not understand customer service and sells 10000s of shirts with no way to actually produce them in a timely manner, is then rude when asking politely for updates. would not bother. shop on etsy for cute tees with better service from small makers.

I ordered a t-shirt in Jan, the order confirmation showed the incorrect size, I emailed immediately correct this, I received no reply, when the t-shirt arrived three weeks later it was the wrong size, I email immediately asking for the process to get the correct size and received no response, I sent a further email 3 weeks later and have still had no response. Absolutely shocking service, had to contact bank to arrange a refund.

Ordered a t shirt they were selling for charity. After three weeks I emailed to ask where my order was and received no reply so message them on Instagram. After a stroppy back and forth where they just kept telling me they were ASOS and have over 25 thousand T-shirt’s to ship they still couldn’t tell me when I could receive mine. When I said they didn’t need to have an attitude when a customer rightly asks for an eta of an item they have purchased they decided to block me.
Doing anything for charity is brilliant but maybe limit stock to what you’re able to fulfil before releasing more.
And customer service needs a serious revamp.
I’ve tried emailing to ask for my money back. No idea when or if that will happen.

Further to my last review, I contacted Philip on Instagram, as I had seen other people do that. I was told that I'd receive the order next week due to a backlog of 6000. I said thanks for the update and suggested that maybe if there were that many they could send out an email to those who were waiting or had been told their order was shipped, to save themselves more DMs like mine. Whoever was replying then got defensive and offered me a refund. I told them I didn't want a refund because it was for charity but if they were offering I would take a refund of the difference between the charge price and the amount going to charity (£5 difference when I ordered, now its £8). They then told me that there was no £5 and to "enjoy my free charity t shirt". The profile has now blocked me on Instagram. I was swiftly refunded through paypal the full amount, which I did not want and have now donated the full amount back to the charity. My boyfriend bought me a La t shirt and I bought him one. His order for me arrived in good time but the graphic has faded after one wash. Overall absolutely abysmal experience.

As other revews. Do not respond to requests for refunds/returns. Ordered La T-shirt, and terrible quality. Seem to have removed direct contact detials from website. Advice is avoid

I ordered the La t-shirt after watching the amazing “It’s a Sin” TV spectacular and even though it took a while to arrive I’m so pleased its finally arrived.
I emailed Philipnormal to ask why the delay and I received a lovely reply explaining the reason which reassured me and now it’s finally here and I love it plus the money goes towards a brilliant charity. I’ll definitely buy from them again. La!

Order 8 Feb 2021 money taken 9 Feb 2021
Emailed on the 16 Feb 2021... I hadn't even read a review I had no idea of other people's issues.
Got a reply with a very positive attitude but blaming it on high demand.
I Emailed again on 1st 2nd of March no reply so today I've messaged them on Facebook awaiting a reply but does look like am going to get one.. So I will have to do a charge back from my bank
Can I just add am all for donating to charity
But not at expense of my customers needs

Would give 0 stars if I could.

Nice that PN is doing a lot for charity. Unacceptable that celebrities and influencers are getting their goods a lot quicker than the general public.

Any response on Google reviews ignores this if mentioned and response is they are independent and have X amount to send.

Why are the general public being treated like 2nd class citizens? Appalling.

I saw on Twitter that Phillip Normal was making quality t-shirts based upon the Its A Sin phrase “La” to raise money for HIV charity THT. My shirt arrived and is divine - high quality and beautifully quirky.
He’s raised over £300k for THT and I have a well made garment.
I am thrilled to support a local artist and business.

I now greet all my friends with 'La'! Great t-shirt for an amazing cause. Really comfy material too. It took a couple of weeks to arrive but was so worth the wait!