Polanitravel Avis 

I was having trouble viewing my e ticket and when I called I spoke with Qamar Iqbal. He was polite and helped me with what I needed to do. His friendly service and caring character made the call quick and easy. Thank you for an excellent service!

Excellent service and fantastic support from Qamar Iqbal thank you very much.

Booked flights to abu dhabi but event cancelled due to war. Everyone who booked through Emirates cancelled and lost 150 per person. These have doubled it we have lost 300 per person £1200. Poor communication and customer service. NEVER AGAIN

Qamar Iqbal provided me with good service and excellent deal for a flight deal, definitely recommend Flightcatchers and Qammar for your booking.

I received good service from qam lqal whan I booked my tickets.

Polani Travel recently staff give price for travel and when you call back they increase price saying sorry price increased by airline staff use excuse.

Recently booked ticket and staff charged £60 more than original quote :(

Qamar Iqbal helped me gets my tickets a very best

Excellent service very nice and polite staff Thanks Qamar Iqbal

Absolutely thrilled with the service from Qamar Iqbal at Polani Travel! He went above and beyond to ensure my family and I had the best possible flight options. His patience and politeness were outstanding—he took the time to carefully adjust dates and find the perfect flights at a fantastic price. He was incredibly helpful throughout the entire process, making sure everything was sorted to our satisfaction. Highly recommend his services for anyone looking for a smooth and stress-free booking experience! 5 stars all the way! ⭐⭐⭐⭐⭐

Qamar was a really nice, he helped me.

Pure scam. They tried to take money out of my bank account (thank God I didn't have any money in it). 3 times. Then they tried to link my card to Google Pay - again, thank God I had no money! We have lost over £2,000 ticket money. This is a scam OPERATION, do NOT have anything to do with them. Have alerted Action Fraud, Bank, and other authorities. PURE SCAMMERS

Booked flights to China. Polani made some very unusual requests for required data. They also told me I had to call 72 hours before my flight to confirm my intention to travel.
I wasn't happy and asked to cancel the booking and refund.
They agreed, sent a cancellation notice, and kept all the money.
My credit card company had to take the money back off them.
Unsure if this company is a scam, incompetent, or criminals

Be very careful with pricing. The initial quote looked reasonable, but additional charges kept appearing later without proper explanation. By the end, I paid much more than expected. It feels like a tactic to lure customers in and then overcharge them.

I had a very disappointing experience with this company. I purchased tickets, but my flights were cancelled due to the closure of Qatari airspace. Since then, I’ve been trying to rebook, but the process has been extremely frustrating. I’ve received nothing but excuses and promises that are never followed through.
Customer service has been unhelpful and unreliable throughout. Based on this experience, I would not recommend this company to anyone. Yesterday I called them after British Airways advised me to rebook your flight with them, customer service advisor said they will call me back in 5 minutes but 24 hour passes they haven't call me back yet.

Absolutely worse than useless. Currently stuck in SrI Lanka due to Middle East war and Etihad cancelling flights. All I get from Polani travel is a cut and paste piece that doesn't relate to the situation and a question do I want a refund or rebooking. 24 hrs later I get offered a flight and again I have to approve it and 24 hrs later I am informed that they cannot book it. Finally they book a flight which gets subsequently cancelled and the whole process restarts.

Note: these guys also operate under the brand, FlightCatchers.

Be VERY careful when booking flights through either of these companies.
They have huge change fees and seem unable to obtain the same flight prices that I can as an independent consumer.

I was just offered a flight change cost of £347 for a flight I can book right now with the airline for £304

I won’t be using either company again.

AKA FlightCatchers - Absolute bunch of sharks. Booked a flight which got cancelled by the airline due to war in Iran. They are terrible to communicate with. English is not their first language. Trying to charge me admin costs to refund money, and want to hold on to the money for 4-7 weeks. Fortunately i paid on a credit card so i have gone direct to the CC provider to request a chargeback. Will never go near this company again.

​I am extremely disappointed with my experience with Flightcatchers (Polani Travel). I booked a flight (Booking P4J9FKFD) and made an honest, unintentional mistake with the travel date (selected 20/1 instead of 20/12).
​I contacted them more than a month before the flight to correct this or cancel. Despite the ample time they had to resell the seat, they showed zero flexibility. Out of my £721.16 payment, they only refunded me a mere £42.97—less than 6% of the total cost!
​They hid behind "non-refundable" policies to keep over £670 of my money for a simple clerical error. While they might be legally covered by their fine print, their lack of empathy and customer support is appalling. They are happy to take your money but will offer no help if a human error occurs.
​Warning to fellow travelers: Think twice before booking here. If anything goes wrong, you will likely lose your entire investment. I will never use their services again.
Jamie Alzein

BE AWARE!

Firstly, do not trust these suspicious 5 star reviews from accounts who have only made a couple of generic contributions, in random unrelated cities. I don’t know whether I should laugh or cry at their average rating. Secondly, don’t believe that the copy and paste responses they are giving to negative reviews come from genuine desire to help. These people are not here to help…

My wife and I booked flights to Sri Lanka for a dream honeymoon in July last year. We shopped around for a company that were offering “changeable” flights as we were also trying for a baby at the time. Through the FlightCatchers website we found an upgrade option that appeared to offer changeable flight for £50. We were happy to pay extra for peace of mind, knowing that our situation could change. A month after booking, we got the news my wife is pregnant  I called up FlightCatchers to tell them we now can’t fly on our intended dates, as it was right in the time frame of our due date. So, the guy on the phone said “that’s fine, I can cancel your flights and you can get a full refund of £150”. I replied, “No, I paid £1632 for my flights, and an upgrade for a changeable flight option” He responded with “No sir, sorry sir, we do not offer this sir, we never have sir”. So I said I was going to log in to my details to prove what I paid for… Went online, and I couldn’t log in. After trying for several minutes to get in to the “My Bookings” section of the website, I had 8 or 9 missed calls from “Polani Travel”. They were obviously bombarding me with calls and pressuring me to take the £150 and run. I was told I cannot access my bookings online, and can only speak to a member of their team on the phone. I won’t go into every detail; but for months and months they went from denial of changeable flights existing, to admitting they did, to telling me there’s a fee involved that can only be calculated after I confirm my new dates, to refusing my new desired dates. FlightCatchers / Polani Travel have not allowed any flexibility or shown any empathy for our situation. Just patronising emails, rude phone calls, and endless tricky and lies. We have now been forced into accepting a £150 tax refund. No option of changing flights on dates we can actually fly on, and not even a reimbursement for the EXTRA ADDITIONAL fee we paid for “CHANGEABLE FLIGHTS” that did nothing. We will now not be able to afford to go to Sri Lanka, and we just feel defeated.

Please be aware, THEY DO NOT SHOW YOU THE T+C’s at the time of your booking for upgrades. They are only visible on their system, they blame it on the airline and take ZERO RESPONSIBILITY for their purposely misleading tactics.

I really hope NATIONAL TRADING STANDARDS do something about them and bring us all to justice.