Police Mutual Avis 

Have had the genuine pleasure of speaking to police mutual customer services twice over the last few years as power of attorney for my parents. 1st to cash in their savings , 2 nd to adjust house insurance. Each time the advisor was so helpful and would contact me themselves until the matter was resolved. Saving the stress of ringing again and having to explain all over again.

The Agent was polite and helpful which allowed me to be confident I could make the right decisions.

Kieth at Police Mutual demonstrated the excellent customer service that this company provides. He went well beyond what I would have expected to provide me with an excellent deal on my motor insurance. I highly recommend Police Mutual for quality and value when insuring your vehicle

I recently had to claim against my healthcare policy. I have to say from the first contact it lived up to all I had been promised. I had to go through the 24hr GP service as my own GP omitted to write in the referral letter exactly which department I needed. I Got a call back the following day and was able to progress seeing consultant of my choice. from first consultation, MRI scan and follow up consultation in total timescale was 3.5weeks (not the 18months to 2 years that I had been advised on the NHS. The gave me reassurance and piece of mind re my ongoing health condition.

I updated against the claim after every appointment to clarify that it would all be covered IT WAS!

I have regular Contact with Kenny and Alex from Police Mutual who are the engagement team in Scotland who actually reminded me "why not go through the scheme and get seen in a more timeous fashion".

Thank you to both of your staff members as I'm now a few months down the line and have a proper Diagnosis and treatment plan.

Rang me back really quickly and sorted my quote out very efficiently. Excellent service

Keith was very helpful and informative. Nice to speak to someone who is cheerful

My quote was similar to others that I have received but the charges were clearly identified.
It was quite easy to set up and I received my documents very quickly.
I called to check one thing and was given clear advice.

Always very helpful & very friendly staff

Thank you for being able to ring and talk to a person. Susan Canavan could not have been more helpful. It was a pleasure talking with her as she was so knowledgeable and understood my needs. Nothing was too much trouble and helped me to sort out proof no claims bonus. I congratulate Susan for the way she dealt with me. I am brain damaged following a stroke but she never rushed me or confused me. The insurance was at a competitive price. If Susan is representative of Police Mutual I would like to thank the company.
Top class service which is very unusual these days.

Excellent company.

I contacted Police Mutual re updating vehicle details due to getting another vehicle. I spoke with Keith who was very helpful and informative and the transition went smoothly, he answered every question I needed to know about.

I have been with Police Mutual for some years now and I am very happy with them

Very easy to deal with

Sue Stott is very professional, patient and extremely efficient in renewals. I renewed car and recovery with her today and this was done in a timely manner.
Communication is very clear and a pleasure speaking with her.
Renewal premiums very competitive!

The cost was very competitive and it was very easy to do on line

Excellent Insurance company to deal with. I phoned to renew my Insurance and wanted to clarify a few queries. Keith explained everything to me and was extremely helpful and courteous.

I dealt with Keith to change insurance details, etc. Keith dealt with my requests quickly, courteously and gave me any information that helped or that I requested.

Outstanding customer service. I’ve genuinely never experienced anyone so helpful. Susan Stott was an absolute star — a real hero. She went above and beyond, was incredibly supportive throughout, and made everything so easy. I would strongly recommend Forces Mutual to anyone who can go with them. 10 out of 10.

Very helpful and care centered service provided.

My wife needed to claim on the health insurance and initially all seemed well, we got a consult with the surgeon and all booked. Then 9 days before surgery they announced they weren't covering it at all giving two reasons -
1) initial operation had been emergency NHS so nothing related is covered
2) potential for costs to exceed coverage

So it appears reason 1 rules out follow-up on any on the job injury as those are always initially dealt with by NHS, and reason 2 is just obscene, they were under no obligation to pay more than the cap but used that as an excuse to pay nothing at all.

I'd complain to the FCA but this isn't real health insurance and is not regulated. They can and will deny your claim on a whim.

I would strongly advise any officer using this plan to cancel and save your money to pay towards real health insurance. It costs more, but that is because it is actual coverage.