I've just recently rang their customer service department where I got the most warm service from an advisor called lauri. She was very gentle and spoke softly but clearly in order to explain all... Voir plus
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My call initially related to a cancellation of a renewal quote for my wife's car as it was in our opinion far too expensive in relation to last year's. Initially the quote had increased by by over £30... Voir plus
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My contact today was an administrative matter. The call was dealt with promptly, professionally and with great courteous and understanding. Furthermore todays team member provided important add... Voir plus
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I honestly didn't know who to talk to, mostly because I was completely overwhelmed and didn’t know where to turn. But then I was helped by a truly fantastic lady called Lauri, and everything chang... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Financial services exclusively for serving or retired Police Officers, Staff and your families
Coordonnées de contact
3rd floor, Exchange Station, Tithebarn Street, L2 2QP, Liverpool, Royaume-Uni
- www.policemutual.co.uk
4,7
Excellent
524 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 90 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Police Mutual
We really appreciate you taking the time to leave us a five star review. It's great to hear the service you received was helpful.
Friendly helpful service
Friendly helpful service, Been with PMAS for the past 5 years and always very helpful and looking to sort out my query.
17 décembre 2025
Avis spontané
Réponse de Police Mutual
Thank you for your kind review.
We're delighted to hear you always receive a friendly and helpful service when speaking to our team.
First Class
Always great service from Police Mutual. Many thanks to Keith for efficiently arranging cover for my new vehicle.
17 décembre 2025
Avis spontané
Réponse de Police Mutual
Thank you for your kind review.
We're so pleased to hear Keith provided an efficient service.
Enjoy your new car!
Exceptional customer service!
Keith was exceptional in helping me update my car insurance policy for my new vehicle. He walked me through every step with clarity and patience, making the entire process quick and stress-free. Keith’s professionalism, kindness, and genuine willingness to help truly stood out. I’m very grateful for his outstanding support and couldn’t have asked for a better experience!
10 décembre 2025
Avis spontané
Réponse de Police Mutual
Thank you for sharing your experience!
We're so pleased Keith made updating your policy clear and stress free. Your kind words mean a lot, and we'll be sure to pass them on.
If you need anything else, we're always here to help.
Excellent communication and very…
Excellent communication and very friendly
9 décembre 2025
Avis spontané
Réponse de Police Mutual
Thank you. We really appreciate your feedback
Rebecca was very helpful in resolving…
Rebecca was very helpful in resolving issues I asked her about. Very pleasant and great to deal with.
5 décembre 2025
Avis spontané
Réponse de Police Mutual
Thank you for your kind review.
We're pleased to hear Rebecca was helpful and pleasant in resolving your enquiry.
Elaine went above and beyond to help me…
Elaine went above and beyond to help me and I was really grateful for all of your help and support to me .
Thank you so much Elaine !!!
1 décembre 2025
Avis spontané
Réponse de Police Mutual
Thank you so much for sharing this. We’re glad to hear Elaine went above and beyond to support you
Our family have used Police Mutual for…
Our family have used Police Mutual for many years and for several of their products. Their agents are very knowledgeable, friendly and efficient.
4 décembre 2025
Avis spontané
Réponse de Police Mutual
Thank you for sharing your experience. It’s great to hear that Police Mutual has provided such knowledgeable and friendly service over the years
Always easy to deal with
Always easy to deal with, staff are very friendly and explain all steps.
Been with them for car and home insurance for a long time, always a decent renewal price.
2 décembre 2025
Avis spontané
Réponse de Police Mutual
Thank you. We’re pleased to hear that our team provided clear communication and competitive renewal pricing. Your continued trust in us for both car and home insurance is greatly appreciated.
Keith was very helpful and informative
Keith was very helpful and informative
Answering all my questions
1 décembre 2025
Avis spontané
Réponse de Police Mutual
Thank you for your kind review.
We're pleased to hear Keith provided you with a helpful and informative service.
Excellent price and excellent customer…
Excellent price and excellent customer service
16 novembre 2025
Réponse de Police Mutual
We really appreciate your feedback—glad we could provide both value and service
I needed to make an amendment to my car…
I needed to make an amendment to my car insurance. Was put through to Sue, who was exceptionally helpful, & knowledgeable about a range of options. Her personality shone through and it was really easy to make the changes. Her advice on related matters was also very useful. Surely dealing with insurance should not be this fun or easy!
28 novembre 2025
Avis spontané
Réponse de Police Mutual
Thank you for taking the time to share your experience. We are pleased to hear that Sue provided exceptional assistance and demonstrated extensive knowledge while guiding you through the available options.
I spoke to Keith who was really kind…
I spoke to Keith who was really kind and lovely. He made the experience very easy to understand and was able to answer all my questions. Absolutely fantastic guy.
28 novembre 2025
Avis spontané
Réponse de Police Mutual
Thank you for sharing your feedback. We are pleased to hear that Keith provided clear explanations and answered all your questions, making the process straightforward.
Réponse de Police Mutual
Thank you, Mr McCreadie, for your five star review. Your feedback means a lot to us.
We're so pleased you were happy with the service you received.
Keith Marchant was extremely friendly and professional
Keith Marchant was extremely friendly, professional and so helpful. Based on the discussion we had and the new information which Keith gave me, regarding the annual cost of the policy to be reduced, enabled me to renew the home insurance policy.
Keith is an asset to Police Mutual.
27 novembre 2025
Avis spontané
Réponse de Police Mutual
Thank you for sharing such lovely feedback.
We're so pleased you received a professional and friendly service from Keith when renewing your home insurance policy.
We'll pass your kind comments on to Keith.
Keith was efficient
Keith was efficient, friendly and took care of my query without fuss or bother. He explained clearly each step of the process. First class service.
27 novembre 2025
Avis spontané
Réponse de Police Mutual
Thank you for your feedback! We're thrilled Keith provided clear, friendly and efficient service. We'll share your comments with him.
Motor vehicle insurance renews
As always the call was answered swiftly by a knowledgeable member of staff;
renewal car insurance handled seamlessly
Thank you
25 novembre 2025
Avis spontané
Réponse de Police Mutual
We’re pleased to know your experience was seamless and that our team could assist promptly. Thank you for sharing your feedback
Good portal and follow up using SMS
31 octobre 2025
Réponse de Police Mutual
Thank you! We’re glad you found the portal and SMS follow-up helpful
Great company very helpful
Great service really helpful agent thanks keith
24 novembre 2025
Avis spontané
Réponse de Police Mutual
Thank you for your review!
We will share your kind words with Keith - they'll mean a lot to him.
Cheaper than last year
Police Mutual was cheaper than my renewal quote and cheaper than my insurance last year, all for the same cover. I could have got it slightly cheaper with comparison sites but with companies I had never heard of. As a retired police officer I would expect a good service should I ever need it.
20 novembre 2025
Réponse de Police Mutual
Thank you for your feedback!
We're glad you found our cover competitive and appreciate your confidence in us to deliver great service should you ever need it.
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