Hvratska Posta Avis 

Užasno spora dostava – paket putuje danima bez objašnjenja. Dok druge službe isporuče za 1–2 dana, s Hrvatskom poštom čekam tjedan i više. Nepouzdano i razočaravajuće.

I am a frequent buyer from Amazon Germany as I live in an EU country.

I have been protesting to no avail to Amazon’s customer service about the sheer incompetence and negligence of Hvratska Posta ever since Amazon starting using this company. I have lost count of the number of packages they failed to deliver with the latest one being this week.

Whenever I complain to Amazon’s customer service they either don’t reply or when they do, they don’t mention even one word about Hvratska. They simply apologise for the situation.

It is plainly clear that Amazon’s management are unwilling to terminate Hvratska's contract even though it’s costing them money to refund all the lost packages.

Now I’ve had enough of their apologies. I will stop buying from Amazon and recommend other customers do the same as the only language Amazon understands is that of loss of sales.

I’ve had a very poor experience with this delivery service. Customs processing is extremely slow — one of my packages took 3 weeks to clear, and another has been “in process” for over 4 weeks with no updates.

On top of that, delivery is unreliable. Despite paying for home delivery, the courier refused to bring my package to my address, saying: “This is a regular shipment, I will not send it to another city, but I also won’t deliver it to your address because it’s a company address and students won’t find you. Pick it up at the central office.”

This means that even if you pay for delivery, they may not deliver it at all. I am still waiting for a package I ordered on July 21st — it is now August 28th and it hasn’t arrived.

Overall, the service is extremely slow, unreliable, and unprofessional. I would not recommend it if timely delivery and basic reliability are important to you.

A disaster. Amazon Germany uses them for some of their packages. The company is truly chaotic. They don't inform their website on the movement of the package. You don't know the fate of the package once in Greece, where I live. They don't inform clients on when they will receive the package. They lose packages which cannot be traced. Unbelievable chaos. I wrote a. message to them and no response. I asked Amazon to change courier. It is shameful.

Horrible experience! Had an envelope that came from the UK to Croatia, HR Posta notified me that it had been delivered on a certain date last month, and that a specific person in our small office had signed for it. That person never received the envelope nor signed for it. I followed this up with the local physical post office, who apologised but said the only way to pursue the issue was to lodge a complaint online. I did so. The response took upwards of 3 weeks!! All I got within that response was that my request was unfounded and the item was delivered and signed for. I have lodged a complaint against that response, but I don't have much hope. HR Posta seems like a lost cause at this time.

This is maybe THE WORST company IN THE WORLD next to al qaeda. They take weeks, even months to deliver, they dont anwser the phone and keep you waiting like a dog. Use ANYTHING else.

Absolute ZERO. Not even 1.

I'm waiting for my laptop more almost 20 days.

They wrote there was a delivery attempt but there wasn't.

They are a total mess. Use GLS / DHL instead.

totally inefficient. My parcel according to tracking: "Sorry we missed you. We’re taking your parcel to a nearby Amazon Locker, so you can still get it. We’ll send you an email and update Your Orders when it’s available for collection. If it’s not collected, we’ll try delivering it to your address again.
However the parcel was not even in my town when this comment appeared in the tracking.

Pakete ne dostavljaju na adresu, iako je dostava plaćena, ostave u glavnoj pošti i treba sam doći po njih, dostava od 24 sata traje danima. Nastojim ih izbjegavati, ali nekada nemam drugu opciju. Užas.

Their only product is delivery service, and they fail on it

I have multiple experiences with them. It is always always late. Its hard to get in contact with them. However this place is organised, its done horribly.

The worst post office.
They lose every other shipment but all payments. A company that shouldn't exist.

Would help if they ever delivered. More and more purchases from Amazon UK and Germany now allegedly delivered by HP. They rarely arrive. The tracking information stops when the package leaves the Amazon facility. I've emailed HP and they say they don't deliver outside Croatia. I believe they subcontract - one of the few successful deliveries was by Slovakia Post. Been waiting 5 days for the latest package; have been promised delivery on 3 different days - nothing. As soon as I see HP as the courier I lose hope.

They lost my package from Zagreb to Zadar, Croatia.
When I called them to see what happened they only said it's not our fault.

Please put the key in your lock and close once forever.

Liefern Pakete nicht aus - steht seit Tagen „verspätet“

Schämt euch, so etwas ist einfach nur peinlich

Absolutely rubbish!!! Would give zero if I could!
Amazon delivery has only just been delivered, days late... lousy on the updates for tracking, lie and say attempted delivery at my address when it was not scheduled to be delivered to my address but to a locker! (trying to make excuses for their delay!). They lie to cover themselves for Amazon... but everyone knows they are a poor service - package was partly open - took photos before taking out of locker. Crap -Crap.....

Blago receno, crkli dabogda. GADOVI

Da mogu, dala bi 0. Otkad naručujem online Hrvatska Posta mi uvijek predstavlja problem. Par puta su paketi bili izgubljeni a novac nije bio vraćen, paketi su odneseni na trafike ili pumpe a to nitko nije nama javio.

Unfortunatly there is no lower review. I hope all the webshops will stop using this delivwry oprision as it is a joke: waiting all day for delivery because of the message that was sent by HP company. Nothing. And the day after, today another message that says that I can pick my parcel at the post office!!!! Do they know what is home delivery???? It is not the first time, it is a normal thing for them.

Awfull, they dont deliver at all and ship all stuff back to sender ... they dont even try to reach out ...