Hvratska Posta Avis 

Hrvatska Pošta (Paket24) is by far the worst courier service I have ever dealt with. I ordered a package with home delivery, only to receive a notification that I had to pick it up at a post office without any prior warning or option to reschedule. This is completely unacceptable!

When I filed a complaint, they responded with a generic excuse about “high system workload” allowing them to change delivery terms unilaterally. This is a clear violation of consumer rights! To make matters worse, the same issue happened again with another package. It’s obvious that this is not an isolated mistake but a regular practice.

Customer support is useless, simply brushing off complaints and refusing to take responsibility. If you value your time and expect a professional delivery service, stay far away from Hrvatska Pošta! I will be reporting them to consumer protection organizations and media, as I’m sure many others have suffered the same treatment.

Absolute disgrace. 👎

lazy, slow and unprofessional service, even one star is to good for them. Corrupted management needs to be replaced with a fresh and smart new leadership as soon as possible to make sense of this business.

When you think that they have reached the rock bottom they manage to surprise you even more once again!!! Worst business in the entire universe. No professional pride in own work in a single employee!!! Avoid at any cost! Use ANY other delivery courrier!

Lažljivci pošalju poruku da če dostaviti paket 3 puta i ne dolaze

Hopeless.... They lost 1000 euro package and can't tell me where it is.
They dont answer the phone at all.
On the matter of bills i dont even wanna start. Horrible... Everything...

Besides being the slowest and worst delivery service, Croatian Post office has started lying to their customers now. They mark in their system that they’ve attempted to deliver a package but no one came around. I was at home two days in a row and there was no delivery.
Been waiting over 10 days to receive something that was sent from Zagreb to Zagreb.

Workers telling me they cannot deliver a package cause of a bad knee.

If you can’t even contact the customer service ( I tried on 2 occasions and waited on line fir over 35 min ), that is a major red flag. Next time I see that the delivery is done by Hrvatska posta, I am NOT. ordering.

I often order from Amazon.de if I see that the delivery is handled by UPS I rest assured. If I see Hrvatska posta I curse my luck because I have enough experience now to know that it will never arrive. 3/3 orders so far never arrived.

Da mogu dao bih im 0 zvjezdica. Paket putuje 10 dana, nekoliko puta su ga izgubili, poštar laže da je pokušao dostaviti službeno pismo itd. Samo loša i frustrirajuća iskustva.

Express shiping what worldwide means 10-15 days delivere time takes in Croatia month, two. They make you pay double taxes because they don't care if you already paid it on ebay etsy etc... Tax amount accoording croatia post for the same items, from the same seller can be 90 E or 23 E depends on it who works this day in custom service

Lost my urgent file for the embassy. When they finally found it my plane ticket expired. Just try to avoid them and their support is more than terrible.

They receive three packages for same adress at the same time(it was order from amazon). One comes in thursday, second one on friday and third one still haven't come.
I called them about the info, it took 32 min sitting on line till someone answered the phone and then they just tell me same info i see on internet and which not correct. They don't even know where packages are.
Besides all that, 1000 euros worth packages come like someone was beating the box with a baseball bat.
Trash like every other stste company in croatia. Bunch of almost degenerate and lazy lowlifes

A package from Zagreb - Črnomerec to Zagreb Trešnjevka still didn't arrive after 3 weeks of shipping. What the f***? No really, this is not even funny...

They are incapable of delivering a package within the promised time and this happens every single time. They need a while week to deliver a package within a short distance. The worst part is that there is no information that it will be late or anything, they just don't care at all.

They have a terrible service and they couldn't care less for the customers.

I'd give 0 stars if I could.

Sent a package to Croatia just for it to be stuck in Zegreb for 10 days. No reason for such thing was given nor have they informed me to why. Calling them doesnt help either because they have no option for English

Bad experience. They do not deliver packeges,as they have to, on your address, they just leave it in their main storage place for packeges and you must go there to take it on your own. They even don't leave any notification about it. But still you have to pay for their service. Terrible!

This place are crooks liars and cheats remember that people. I went to go pay a bill in sibenik on march 15 2024 and I specifically asked if there were any fees in paying the lady said no. Obviously thats a lie cause I just got charged for using my bank card as payment. I went and told them and they completely lied and said oh we would have told you right. If that was the case do really think I would pay 20.51 euro bank fee right. Avoid this place at all costs pay your bills and postal service with somebody else. This place is a joke. Remember they will screw you over

Sent a package to a friend in Croatia and Finland.
Finland; received a week later, croatia; attempted delivery to wrong adress twice, then returned to sender. They take no responsibility when you try to contact them about their mistakes.