Powerlease Avis 

I liked the sales team who helped me to buy the car remotely. I had it delivered and the delivery driver took the time to explain some basics, as it was my first EV and a Tesla. I queried the tread depth discrepancy sensor light but was told the tyres were above the legal limit. Later, I subsequently looked at the manual and it said if the tire tread difference between the front and rear is greater than 1.5 mm, then the tyres should be rotated, so my question is why weren't the tyres rotated before delivery? The cabin air filter also needs replacing, as do the wiper blades. Within a week or so, the front left tyre pressure kept going down. Have had it checked. The tyre is fine but the wheel valve sensor needs replacing. All of this is going to cost £350 to put right at Tesla, so I feel that the absolute minimum was done to prepare the car. When I consider that the car doesn't come with enhanced autopilot, now I'm questioning not having bought the car directly from Tesla.

I bought a 4 year old Tesla from Powerlease and absolutely love it.
Powerlease were very easy to buy from. I paid the fee to reserve the car and next day, Oliver called to confirm how I would pay the balance. Warranty options were explained and I was allowed to choose the option that I preferred.
This was truly a no pressure sales experience - it doesn’t need to be because the cars sell themselves.
When I collected the car, it was fully charged ready to drive home. As this was my first EV, Oliver took the time to explain the controls before leaving me alone for 5 minutes to check the car over.
Oliver transferred ownership of the car for me and set my phone up with the car, ready to drive away.
The only thing that I have done in the week since purchase is change the cabin filter and regas the air conditioning ready for summer.

After finding Powerlease, I contacted and spoke with Laura who gave me a clear overview of what was available to me car-wise, and the process / next steps. Purchasing a car remotely can seem daunting but Laura put my mind at ease, sent me all relevant paperwork, kept me updated every step of the way and made the entire process seamless.
I arrived on-site to collect the car which had been deep-cleaned and checked over ready for my collection. The paperwork was easy to complete and they made me feel very welcome whilst the finance went through.

I'd highly recommend and will definitely be using them again in the future.

My families 3rd car from Powerlease and my first EV. Couldn’t have asked for a better service from the team. Thanks to everyone! Couldn’t recommend Powerlease enough

For our first steps into
owning an electric vehicle we couldn't have chosen a better company. From test driving to considering range etc we were helped with our decision making.
If you're considering purchasing an EV I would highly recommend Powerlease.

The real feel of customer experience is when things do not go right. I bought a car from Powerlease and due to a misunderstanding one aspect of the must have from me was missing from the vehicle. I raised the issue with Craig Ambler and with a little of to and fro he agreed to my solution to resolve the issue. I admire the flexibility shown by him which he need not have shown. I would have given a 5 star rating since I still feel the matter should have been told to me when I bought the car but at the end of the day I was happy with the purchase and so far there have been no issues

Overall responses to messages were quick and the price of the car was fair.
Buying process
Videos and photos supplied were of poor quality, especially as a distance purchaser, requested 2 videos as the car was not valeted on first video.
Advertising about vehicle tax changes was a little misleading as after month end the cars that hadn’t sold were still advertised with a free year of vehicle tax.
Would have been nice to have the original OME charge lead , Powerlease did supply a 3 point as requested, but I have purchased a type 2 lead as well, would have been nice to get both even if you had to pay for one.
Paid for delivery, car arrived with a cover of dust from the yard (near train tracks) and some heavy polish buffing marks on the door and wing. Response was as distance buyer you can return the car. Whist I understand this point, it would have better to just have the car delivered in cleaner condition. First job I had to do was to wash car to establish condition.

DO NOT TAKE WARRANTIES FROM THEM IS SCAM.
Bought tesla recently, and it stop charging properly, seat sensor issue. Warranty denied claims , don’t get in to trap getting this warranty.

My last email to powerlease was what do we do now , because I wasnt sure how to deal with this. And … I was completely ignored.

Dealership itself might be okay , but you have to read all terms and conditions. Its my fault I didn’t.

From start to one month into ownership has been really good.
You only know how good a company is when something goes wrong and when I recently bought a Volvo xc40 I had a problem after a week of ownership.
They took it back and got it repaired quickly, then a second issue was dealt with quickly.
Do can’t fault them 5 stars.
Carl

Very good management and work

Bought an Ioniq 5 from these guys. Super friendly service and helpful with no pushy service! They were very knowledgeable on anything you require too. Pricing is also competitive! Highly recommend! Thank you (:

Tom gall was amazing. Excellent salesman that went above and beyond and nothing was too much hassle. In my option you couldn’t wish you meet a better salesman. Thanks a lot Tom 🥰

Really friendly and really helpful! Oliver was great from the moment we stepped onsite to have a look around and gave great advice. Cameron was great on the sale day, couldn't fault the team! Thanks!

Brandon and Cameron were absolutely brilliant. In a torrential downpour they took the time to go over the car we have bought, and explained everything I had asked. They asked about our journey down and the kind of day we had, engaged us about how we planned the journey home. They made us a coffee and went over every aspect of the paperwork as well. A total, and complete change from a main Hyundai dealer that we have experienced through another car we have. I would have no hesitation in recommending them, or returning to them for a further purchase.

We bought a 3.5 year old Kia E-Niro. They neglected to mention that there was no service history with the vehicle. I asked where it was when I picked up the car, having already paid in full. Not much I could do about it at that point. Yes, perhaps I should have asked about it, but I think on a deal with this value, it should have been highlighted by the dealer.

Incompetent garage! Agreed a price on a car, went to pay a deposit only to be told the car is underpriced and they want an extra £1000. Who does that?

Cameron was really helpful and assisted us with everything we needed.

I recently purchased a car from Powerlease, and the experience has been far from satisfactory. The process started off poorly with a delayed collection of nearly one week, which was quite inconvenient and frustrating.

Furthermore, after a few weeks of owning the car, I noticed that some areas, specifically the rear wing and the front left door, had been poorly resprayed. This was not disclosed to me at the time of purchase, and it speaks to the lack of transparency and quality control from Powerlease

I am deeply disappointed with the overall experience and the condition of the car. I hope Powerlease can improve their communication and quality assurance processes to prevent future customers from facing similar issues. Based on my current experience, I cannot recommend this dealership.

Just contacted this company regarding the purchase of a car...... still available.
Asked about delivery, as we are 265 miles away......don't deliver to Scotland.
Pointed out that Berwick upon Tweed is further north.
We don't deliver to Scotland. Company policy.

THAT IS SIMPLY DISGUSTING.

I think their reply will reflect more on their character, than mine.
You will be the judge.
Also. TO FAR IS, TOO.

Bought MG ZS this weekend and was very happy with the whole process. Was skeptical of doing an online purchase but the car was like new and everything I was told by Cameron and Laura was true which is rare for a lot of dealerships. A bit slow on the email responses but everything got sorted