Preferred Management Solutions Avis 

UW use this company to process and pay refunds / claims etc for home cover / insurance. Made a claim as per my policy with UW, and to this date still not paid. No updates or comms on reason why, so far claim on insurance policy not paid since beginning of November submission

Superb from start to finish. Many thanks

The Gas Engineer was excellent person. He maintained calmness, professionalism, and he knows the fault and found the solution with effective manner. We needed this kind of person for our work. I would highly recommend this person. Thanks UW for sending him at the right moment.

Brilliant experience. Updated through out the day. Best service I have had in a long time

He examined to search & identified the root course of the problem. He was able to fix the identified issues professionally.

Hello I spoke to an Advisor this morning re my boiler claim. Unfortunately I didn’t catch her name but she was so friendly, helpful and explained everything so well. She had a really lovely manner on the phone and was a pleasure to deal with.

Until today, for the past 2 years, my house insurance including home emergency cover and boiler service was insured with John Lewis. I received a message from Preferred Management solutions (their agent) last week, to book my in boiler service and they appointed a company called the Bearded Heating Company in Reading who came last Thursday 9th January. The service was a cursory look at best, however a leaky seal was discovered which should have been an emergency situation and covered by the insurance. Having filled out a "Danger Do Not Use" Gas Safe form the engineer then wrote on the same form form "OK to Use". Because of this John Lewis via PMS refused to cover the cost. I received a somewhat detached call from PMS next day saying they could arrange repair for £290.91 (for a rubber seal??). I declined and called my previous trusted gas engineer who had until 2 years ago serviced and maintained my now 16 year old boiler boiler since new. He came on Monday 14th January and fitted the new seal in about 15 Minutes - the cost £110.00.He said that allowing the continuous use of the boiler had been both dangerous and illegal.
As a result of this I called John Lewis to cancel my entire Home insurance policy, they who were most apologetic and embarrassed and had no hesitation in cancelling as requested without penalty. John Lewis, this is not directly your fault but you should not be passing your insurance management to questionable 3rd parties which, in my opinion, on this occasion I believe have at best been dishonest and also do not understand the concept of customer service.
I shall be forwarding a copy of this review to John Lewis customer complaints for their information and review.

Great company, kept you informed all the way through,very happy with the work the lads did,would definitely recommend

Absolutely amazing !! Called at 2:30pm and by 4:30 Sammy had fixed my broken bathroom window !!

Speedy attendance,polite competent,and knowledgeable.

We had a minor rat infestation and an operative from a contractor was sent out swiftly .
They treated the situation and returned to check the site under our kitchen units a few days later when the rat seemed to have gone.
Unfortunately it returned and another operative offered an inconvenient time to return but a call to Utility Warehouse soon had the time slot brought forward.
Jade , the Utility Warehouse phone operator, was very helpful and checked back a couple of times to ensure all was satisfactorily resolved.
We were very impressed with the way and speed the
problem was delt with and are happy to recommend Utility Warehouse as insurers

This company are utterly incompetent. They have consistently lied, evaded and failed to complete a simple job for nearly a month. They work on behalf of Utility Warehouse who should also be ashamed of using such a useless company. They claim to care and respect but cannot be bothered to call you back - particularly Nicole who repeatedly promises to call but never does, they lie and forget to order parts, don't have enough engineers to complete work in a timely manner and repeatedly change their story as to why the work isn't being done.

After two solid days of communication with the company and getting nowhere to resolve the repair of our gas boiler, which had been broken since the 2nd of January, we finally had the pleasures of speaking to Caitlin Rannigan. Her professionalism, commitment and knowledge of her job was second to none. After two hours of investigation and problem solving she delivered the end result which we were looking for. If only the previous colleagues had been half as committed as Caitlin, the issue would have been resolved earlier.

Brilliant communication,arrived on time and did an excellent job ,very satisfied.

Trust! is what you can have in this company. Complete confidence in their efficiency, skill & professionalism. I was so relieved to have had them when things went wrong, they acted swiftly and took the matter in hand. 👌

Initial issue had induced a certain amount of stress, as no hot water at Christmas would do! I was dealt with by Jess who listened to the issue, was empathetic and helpful, who give me time to express fully my concerns, not once minimising my situation.

Jess then took control and I have a boiler engineer coming out on Christmas Eve morning! There is no doubt that Jess changed the landscape of my Christmas completely, and I am very, very grateful she was the one who “picked up the phone!”

Thanks Jess, you were awesome!!

Requested a refund several times for a replacement heater, as per my policy.
They haven't refunded me and don't even acknowledge your emails.

On the 11th Dec at 2.15pm I called UW my insurance for my boiler to inform them my boiler was not working! They sent an engineer at 11.30 on the 12th, he said a replacement pump was needed, I suggested he order no had to go through the insurance I had to call them this was a Thursday they then booked for the following Monday 16th, the part could not be fitted it was the wrong part! Again I had to call the insurance nothing done until I again had to chase it, I eventually had a chat call with someone called Kevin he ordered a new pump which arrived the following day, the engineer then came between 9-5 on the 19th he arrived 3.30 another day waiting around. Finally it is fixed EIGHT days after the original call, this was the service a 78 year old woman, in December received . They were told in the first instant the age of the person living in the property. I think the service from this company is disgraceful.

Firstly can’t fault the engineers that attended our property to deal with a rat problem we had but preferred were the most difficult company I’ve ever experienced.

On three separate occasions engineers were booked to attend on a date with a window of 8-5 given meaning plans had to be put in place to ensure someone remained at home all day yet nobody turned up and no communication to explain that was the case. On one occasion I was told they would have someone there by 8pm when they didn’t attend by 5pm which again didn’t happen. On a separate day I called at 4pm to ensure they were still attending which they confirmed they would by 5pm but again a no show.

On top of that when I called regarding the no shows I was promised call backs which never happened so meant I had to follow everything up again and again.

If they could simply fulfil their appointments and even better, give a narrower window of arrival time on the day as most companies do it would save a lot of wasted time and frustration.

This is meant to be an emergency service,it took nearly a week to get a repair man out,and it was roof tiles missing due to storm damage so water ingress was involved,workmanship done good quality but it’s definitely not an emergency service as they describe when selling it.
When I complained about the length of time this emergency service was taking I was told I could get the work done myself and claim it back!!
So there’s not much point paying Halifax for an emergency repair service when you could get it done yourself on your ordinary home insurance.
As I said when the work was eventually done a week later it was good quality and staff were always professional and courteous but the length of time it took for a paid home emergency cover policy was a disaster a complete joke.