Preferred Management Solutions Avis 

My experience is rated 5 stars solely based on the customer service provided by Rachel who actually went over and above when my insurance company refused to pay for a tradesman. I disagreed with my insurance company’s decision and raised a complaint. Unknown to me Rachel also challenged that decision which resulted in a full refund. Amazing as I don’t think she had to do but cared enough to challenge the system for me. I wish there were more people like Rachel.

They answered the phone quickly I spoke to somebody which was a real person and my problem was solved really quickly with no issues

Very professional service throughout. Identified the problem and resolved it with a minimum of fuss

Has issues with boiler following a boiler service. And poor communication between 3 parties. Eventually dealt with a great lady called June at Boiler Central . Eventually had another engineer out to complete the check of leaking water condensation. He showed me what it was the reason etc. I'm female and 64 and was not treated as an old fuddy duddy. That was really appreciated.

Very helpful agent

Very quick and easy service very friendly and knowledgeable advisor.

I spoke with David Smith from UW and he has been a great help

The job was refused first because we didn't tell them in a certain time. Reason is we suffer from mental health and we put it up of plus we were let down by Epsom and Ewell handyman service (just trying to save money).

But the customer service lady was excellent and fought out side so our radiator is being fix on Wednesday 👍🙏.

Thanks faith so much now see how the plumber is as first call out with this company through coverabaloo

Have a leak in my boiler,prompt response, engineer coming to fix tomorrow, the lady who soon rang to confirm was very pleasant and polite

The whole process was so straight forward. engineer was brilliant and my problem was sorted very quickly

Absolutely shambolic, not one person in that building knows what they are doing. Ive spoken with a number of agents including a lady called Hanna who was a supposed manager........couldn't manage a drink up in a brewery! Really rude and not helpful at all. Paid an excess payment and no one has come out to my boiler breakdown (no heating or hot water) for 5 days! I have a newborn child and a disabled son for god sake.

No refund, no apologies just told I can spend £40 of my own money on heaters to be refunded back to me in 2 months!!!!

Asked to make a complaint regarding this and no telephone number or email address was provided and was told to deal with it as we are currently working on your claim.
Luckily I was contacted by an agent called Cameron regarding an update and to offer a hotel and to offer the £40 heaters again. We spoke for a while and we agreed that it would be best if I got my own person to look at this as would be quicker and gave me all the things I need to do next to get everything sorted.

Will never recommend this company to anyone ever.

After paying my excess I was kept updated with progress. I never had to ring up to find out what was going on absolutely made up with the service couldn’t ask for anything else hundred percent brilliant

Excellent support by your team to resolve my issue

We made a claim on the 24th December 2024. I received part payment on the 7th February 2025. I queried the discrepancy on the 8th of February 2025 via email. No reply, until I called on the 24th February 2025. They admitted their error and made payment the same day. I am not sure what would have happened if I did not contact them.😒

Professional, friemdly and courteous service. East to use and recommend.

Amazing service from start to finish ! Called in the morning and issue was resolved the same day. Kept me fully informed as promised , kudos to the company and its contractors , as this is how a customers journey should be ! Many thanks Mr Khan

I had to cancel tomorrow's boiler service as i am still in hospital as been very unwell.
The lady i dealt with was helpful, professional and sorted the cancellation with compassion and empathy.

Great company to deal with. Sorted out my boiler in a timely way. Very professional and friendly and the engineer Ashley was great and came back once the part was ordered within two days left the job at 1am! Very impressive thank you!

I had my boiler service booked through Uw with preferred, after the engineer visit I found out that the bricks around my gas meter reading hatch has fallen off, when I contacted preferred they asked me to provide them with photos which I did, but their response was they can’t prove that their engineer done the damage unless I could send them the before photo. I am so disappointed with the response as how could I have predicted that this would happen to get photos beforehand. I am not recommending this company at all.