Premier Inn at home Avis 

Purchase of the bed using the online portal system which was very good. You are able to easily customise the bed frame and dead and mattress. We also purchased the quilt and mattress protector and pillows.

We received the bedding within 48 hours of placing the order via a separate delivery company which was really good and excellent quality.

However, the delivery of the actual bed and mattress was where we had all our issues. The delivery was contracted out via a company called AIT. The staff were very rude and intimidating. We had paid for the bad to be assembled however, were told on the day by the staff that they were unable to assemble it. The staff were incredibly rude when we spoke to the stuff about this and said how unhappy we were about the experience he said that this happens all the time and we have to just make a complaint. As we were having our bed delivered on a Saturday we were unable to actually speak to anyone at Premier Inn.
I had emailed on the day about the complaint of how poor our experience had been and the fact that we had had to pay for someone to come and install it After already paying for this service. We’d also paid for our mattress to be recycled, however, the delivery staff were initially refusing to take our mattress and we had to have a 20 minute conversation with their manager on the phone.

No one from Premier Inn actually responded to our initial email and it was not until I phoned the customer service Line where I was able to make my initial complaint.

The staff on the Line were very friendly and apologetic for about the service that we had had and that this did not represent what they would expect. They said that they would escalate the complaint via AIT as this is where our issue had been.
We had to contact AIT on five separate occasions as they were not resolving the issue. Finally we went back to premier Inn who then said they would progress the complaint. We heard nothing more until I called again a few days later and asked to make formal complaint. At this point we were told that the claim had been reopened against AIT who offered £50 compensation however it cost more than this for us to have the bed built and we’ve already paid for the service given how poor customer service experience had been with AIT and also Premier Inn having to chase them constantly to get a resolution in the end we were offered £150 from Premier Inn and £50 from AIT.
We have only been paid £150 by Premier Inn and I’ve had no further correspondence.
I would not recommend purchasing a bed from this company, the contracted out services are very poor. The delivery team are very rude and intimidating and aggressive. I would not pay for the recycling of the mattress as this cause a lot of issues for us on the day of collection. I would also not recommend in asking a bed to be built as it will not be built. You’ll be left out of pocket and forced to find someone else to fix the bed for you.
We had such a poor customer service in the offer of £200 compensation in total of which we’ve only had 150 is not reasonable and I would not recommend.

If we had been able, we would have returned the bed however this was not an option as we asked.

Very disappointed will not be using again in the future

I just bought 2 of their pillows,they are not the same ,these are awful.they advertise they are the same But they are Not.

I received the wrong size duvet. I emailed about a return they said I could and asked for a photo for the seal not broken which I did. I have been completely ignored since. I have emailed and called up multiple times to sort the refund after they have ignored me and I have been ignored even more it’s been 2 weeks now with no response

Love Premier Inn pillows! This is the 3rd set I’m buying and will continue buying. Quick delivery and reasonable price. Very happy with them.

Excellent service, the mattress is heaven sent.

Premier Inn Chorley North

After three very long working days, travelling between my home in Derby and a local site, I took a last-minute decision to find a local Hotel.

Fortune was kind, and I was soon able to locate a nearby Premier Inn ( My favourite hotel group).

Upon arrival, I was greeted by Karen, who reaffirmed that "Old School" values of being friendly, patient, helpful, and polite still exist!

These qualities were greatly appreciated since I was feeling very jaded and tired.

Thank you, Karen, for being such a great ambassador for Premier Inn.

Regards

Darren

Clean quiet and friendly . Just what you need before a long flight or journey

What can I say stayed in many hotels but Lime street Premier inn is the best by far very welcoming friendy staff can't do enough for you my purpose of staying is due to repairs to our home a massive thankyou to David Manager ,Sam Duty manager and Meghan on reception and Joanne (room Attendant) feels like home to us the food wow first class now with 2 for one offers on drinks everyday 5-7pm a must if you visiting our beautiful city Highly recommended.

Perfect couldn’t have been better

Quality of your product is the best I have ever purchased
Purchase a mattress and protector as well as pillows
Best night sleep 😴

Very comfortable, fast delivery

Great staff,
Excellent location,
Clean comfortable room.

Easy to use website, could track parcel and change delivery If required

Quiet, clean and brilliant firm pillows!

Easy website
Fantastic products
Brilliant service

Good quality, light weight, warm.

Pillows are lovely and firm.

Good product easy to order and good delivery

Very pleased with these Premier Inn soft pillows. They are lovely and comfortable, yet still supportive. We have previously purchased the firm pillows and they were fine too, but as we are side/front sleepers the soft version seems to suit us better.