Premitel Connections Avis 

Great customer service, rapid response. Product easy to configure and use, great value for money.

I would highly recommend Premitel Connections for anyone who wants to have a digital home phone set up away from the old analogue system which is shutting down soon. Customer service is excellent. Stephen was so helpful and answered any questions I had. The whole procedure was really good, communication brilliant.
There pricing is very good as well as a great range of options . Its good to know you can still get an old fashion 5 star service.

Great service at a great price. Stephen is so helpful.
Have used them on behalf of several organisations and they deliver just what we need.

A good service at a fair price. It made changing from analogue to IP telephony simple.

Excellent communication throughout, much patience on answering “daft” questions, everything worked as advertised and appeared on time.
TBH the biggest plus for us is that we didn’t have to do much and didn’t really notice the switch. Sounds odd but, thanks to BT, PLusNet & EE) we have no landline now, we still have our old phone number, we are paying way less than we did and for a better service and all over the internet.
I should add that our friend Pat (92 this year) phoned our (old) phone number the other day - one of the few friend who still use it but she only noticed that “the line sounded clearer”
Special kudos to Stephen @ Premitel - this is a good local business

The app SNAPmobile does not connect ot my contacts, has no call history and always says there is a problem when I open the app. However when I use it to call it works so 2 stars not 1

The only issue I had ( and probably my fault anyway ) was I found the procedure for retaining and transferring my old landline number a bit complicated.
Apart from that really pleased with communication and service. Great to break free from BT!

Absolutely brilliant service at a very competitive price

Straightforward advice, easy to set up and use, low cost phone service.

Smooth transition from BT, very professional, can't fault the service from Premitel.

I'm only a little customer but they treated me as if I was spending thousands.
I have no other connection with the company and live 160 miles south of them.
First Rate! 100%.
Patrick G.

Highly recommended, very competive tariffs and very professional customer service.

Fantastic communication from the outset, and setup with no issues.

Not only is the product serving purpose very well with very attractive pricing for a small domestic user, but the customer service is excellent. I have been able every time to either get straight through to a real person, with no queuing or button pressing on choices restricted to the irrelevant, let alone having to listen for ages to annoying muzak, at all, or to get a return call back made to me very soon. Which seems a golden rarity these days.
I had been attempting to switch to broadband providers who would keep my original home phone number without interruptions to the service; however, that turned out to be next to impossible in spite of assurances and supposed guarantees to the contrary. Premitel gives me the peace of mind knowing that I now retain my original house phone number whatever broadband I may switch to.
Great!

The service is very good, I like especially the mobile app where I can receive calls when I'm not at home.
The tariffs are extremely low and the customer service is excellent. Stephen was very patient with me during the set-up phase (long delays from Openreach for the activation of fibre line) and his instructions were extremely clear.

Anyone thinking of leaving BT should really consider Premitel for their VOIP services. Following the loss of our line due to slamming and BT leaving our business with no services, we had no option but to find alternative solutions. Having been loyal to BT for over thirty years, we were forced to buy Starlink and source our VOIP services through Premitel. Stephen helped us through the process and provided the support that is lacking from the large companies, that have little or no interest in SME business.

Very helpful in every way. No issues at all.

Understood my needs very well. Were very helpful and kept things simple. Delivered my product promptly.