There was a delay getting the sensory box for our baby granddaughter. When I contacted Priya and Peanut, I got prompt correspondence with Bob, and the box arrived very soon after. I also felt th... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
The gift (box of sensory toys) I ordered for my newly born grandson arrived well presented. The toys have been used often and have definitely been a success. It’s been a joy to see such a tiny person... Voir plus
Our box missed a couple of items and reading reviews I was a bit concerned. But a few emails to Rob resulted in a new box being sent to us. I’m very impressed that this was resolved so well. This was... Voir plus
I purchased the sensory box as a gift, but the recipient already had the same item. Since the website states there’s a 30-day return policy, I reached out twice via email and also sent a message on In... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We make stage appropriate, developmental play items for your baby’s first years, combining research and expert advice to create a range that ‘just makes sense’.
Coordonnées de contact
Unit 6 Topwood Farm, NG4 4PF, Nottingham, Royaume-Uni
- support@priyaandpeanut.com
- www.priyaandpeanut.com
3,7
Moyen
82 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 14 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Poor customer service & product
Sadly a poorly run small business. Being a small business owner myself I feel very let down and wouldn't wish this service on anyone.
Took 11 days to arrive with a non-tracklable shipping option. Spoke with Rob in emails, and have had iffy customer service experience tbh.
Products are of poor quality for the money and not of gift-able condition to a new parent (family member)
Website states they will get back to you within 24 hours... 9 days later I finally have a return label.
Sadly very disappointing.
5 juin 2025
Avis spontané
Réponse de Priya & Peanut
Hi Hollie,
We're extremely sorry to hear this is how you feel.
I can see that from emailing our support team to our response, there was only a wait of 38 minutes. As we are a legitimate family run business with only a few members of staff, we're unable to man every platform to give fast responses, hence why we do recommend emailing our support team, as responses are typically made within 24 hours - of which this was.
I can see that this did unfortunately arrive 1 day after our expected delivery window, which most definitely wasn't over 2 weeks in total.
All of our items are designed in house by Anna for Priya & Peanut and we hold stock of our products - these items certainly aren't drop shipped, please feel free to review these sites, as you won't find any of our designed products on there.
Attempting to disregard and attack our small business, reputation and family story with your made up lies and assumptions, without even allowing us to respond to your questions, worries and queries is really upsetting and hurtful for small businesses like ours.
We can take accountability for speeding up our dispatch and delivery times and will take your review on-board to better and speed up our processes.
Thanks,
The Priya & Peanut Team
Order not received
Do not order. Waited 2 weeks and paid £50 for the new born sensory and only received the maraca. Emailed 3x and no response!
16 avril 2025
Avis spontané
Réponse de Priya & Peanut
Hi Lindsay,
Thank you for your order and review.
I have since reviewed the chat logs with our customer support advisor and tracking and can see that your entire order was delivered in full just a few days after this review.
Unfortunately from what I can see, we had to re-dispatch the entire order out for you, as the original order looks to have been lost in transit. I can see that the team had also refunded you £5 back as an apology for the troubles you had with your order.
We appreciate your review and have taken your comments onboard to better our business and it's practices moving forward.
Thank you,
The Priya & Peanut Team
Updated review with customer feedback…
Initially had some problems sensory box order but the team reached out and accepted feedback and offered replacements.
5 mars 2025
Avis spontané
Réponse de Priya & Peanut
Hi,
We're incredibly sorry to hear that this is how you think about our product. Had you have emailed us directly, we'd have been more than happy to provide a swift return & refund for you, to ensure you're satisfied.
In regards to the pen marks, our pens are kept away from the products on our packing station, so I'm really unsure how these may have come about. Again, had you have emailed we'd have been more than happy to have replaced these items.
As a small family-run business, feedback and reviews like this are paramount to us and the decisions we make, so please do email us at support@priyaandpeanut.com and we'll be more than happy to get this sorted for you immediately.
Thanks,
Anna & Rob - Founders @ Priya & Peanut
Excellent products and great service on all occasions.
As we have 8 grandchildren we have placed several orders with Priya & Peanut over the past 4 or 5 years and have always been really happy in fact delighted with both the quality of the designs, products and the overall service. As long as we are blessed with more grandchildren we will purchase gifts from this company and recommend them to all of our friends and family.
28 février 2025
Avis spontané
Very dissappointed with the quality
I received a few baby & early learning products and sadly was very disappointed. It seems to be a company that imitates other small business products but at a much lower quality and a much higher price.I would not recommend. I suspect made in China.
27 février 2025
Avis spontané
Réponse de Priya & Peanut
Hello,
Sorry to hear your disapointed with our products, had you have emailed us we would have been more than happy to issue you a full refund or exchange on any unwanted items.
We are a small, family run business with 3 people making up the team. We pride ourselves on quality both in the materials used and the designs and illustrations being created in house in the UK. Our Early Learning flashcards are printed in the UK, as are all of our stationarwary. A few of our fabric items are made in China, which we are open and honest about.
Based on our customer survey feedback and reviews on our website, I feel it is fair to say our Flashcards are competitvely priced to those on the market and our customers are pleased with the quality, price and delivery recieved.
I am again so sorry that your individual experience has been different to this and if you would like to email us at support@priyaandpeanut.com I will gladly help you in returing your items for your money back.
Kindest
Anna Tostevin
Creative Director
Ordered a newborn sensory box on the…
Ordered a newborn sensory box on the 3rd January, delivery said 2-4 days and it still hasn’t come and they haven’t replied to my email or instagram message. £40 down the drain
12 janvier 2025
Avis spontané
Réponse de Priya & Peanut
Hi Jessica,
Firstly, I can see that your order did arrive to you shortly after leaving this review, of which we can only put this down to us dispatching this item slightly later than expected (due to the weekend) and the fact that Royal Mail had updated us to inform us of expected delays due to the snow & icy conditions at the time - ultimately, of which we should've been better and emailed you on so you knew that the order may arrive delayed, of which we can only apologise about.
As we're still an extremely small team (and handle the customer support ourselves) we're unable to spread ourselves to message requests on Instagram too, so can only apologise about the slight delay in the response you received via email.
Kind regards,
Anna & Rob - Founders @ Priya & Peanut
New Born Sensory Box
New Born Sensory Box
I got this package for my babygirl and as a first time mom I could not be more pleased with the product and service. My babygirl absolutely loves everything we got in the package, she uses everything on a daily basis and I can’t wait to continue to get the other sensory boxes to help and watch her learn and grow.
1 octobre 2024
Avis spontané
Réponse de Priya & Peanut
Thank you for your 5 star review :) we are so pleased you are happy with your sensory box and your baby girl is enjoying her sensory play and development!
Amazing products
Amazing products! My daughter is so engaged when using them. I'm able to occupy her with the foil blanket and other items in newborn sensory box so I can get myself ready, which for a mum with a 4 year old and the school run to do is a godsend!
8 décembre 2024
Avis spontané
Réponse de Priya & Peanut
Hi Amy! Thank you for your review :) we hear you with the 4 year old and the school run, what a flap, right? So pleased to hear your little one is enjoying her sensory items!
This is the second sensory gift box I…
This is the second sensory gift box I have bought. They are well put together and great quality. My grandson seems to enjoy them which makes my daughter very happy.
8 novembre 2024
Avis spontané
Réponse de Priya & Peanut
Hi Patricia,
Thank you for being a repeat customer and for sharing your experience for us on Trust Pilot, your review makes all the difference to our small family business. Thank you for your feedback on how the box is put together, we try hard to make things looks nice for the parent to recieve and open, as well as the content be sensory happy for the little ones!
Thank you
Anna & Rob - co Founders of Priya & Peanut
Newborn Sensory Gift
Brilliant company with great customer service. very speedy delivery and my grand daughter loves the gift.
13 octobre 2024
Avis spontané
Réponse de Priya & Peanut
Hi Alison,
Thank you for your great star review :) glad to hear you received a speedy delivery and your grand daughter loves her gifts!
Thank you
Anna & Rob- co Founders of Priya & Peanut
Super impressed with the service & how…
Super impressed with the service & how lovely Priya is. I purchased some cards and the gift was well received at the baby shower. Look forward to purchasing another gift again :)
1 novembre 2024
Avis spontané
Réponse de Priya & Peanut
Hi Anu,
Thank you for your 5 star review :) it makes a big difference to our small family business
Sensory Flash Cards
Great easy to navigate website. Products are amazing, really good quality. My grandson and I have a lovely time playing with the sensory cards, especially the Halloween Flash cards. Great purchase will be back.
12 novembre 2024
Avis spontané
Réponse de Priya & Peanut
Hi :)
Thank you for your 5 star review and feedback on our easy to navigate website- that is great to know that was your experience shopping with us! Glad to hear of your spooky playtime with your grandson!
Thank you
Anna & Rob co Founders of Priya & Peanut
Best purchase I’ve made!
The products are amazing. Keeps my little one entertained. He knows all the words and he’s not even 1 and a half, yet!
12 novembre 2024
Avis spontané
Réponse de Priya & Peanut
Wow! That is amazing!! What a clever boy :)
Thank you for your 5 star review
Anna & Rob co Founders of Priya & Peanut
Fabulous
Very easy to use website. Wonderful products, competitively priced. Super fast delivery. I bought some gifts for my newborn granddaughter and she loves them!
30 septembre 2024
Avis spontané
Réponse de Priya & Peanut
Hi Jen,
Thank you for your wonderful feedback and 5 star review! It is great to hear you liked the website experience too, brilliant :)
Kindest
Anna & Rob
I have bought these for 2 daughters
I have bought these for 2 daughters . They are amazing and really gets their attention being black and white. Fully recommend
1 septembre 2024
Avis spontané
Réponse de Priya & Peanut
Hi :)
Thank you for your 5 star review and feedback on the sensory flaschards.
Kindest
Anna & Rob
Réponse de Priya & Peanut
Hi Mobeena,
Thank you so much for your 5 star review and feedback on how engaging our sensory kit is, I am really pleased the items kept your little one engaged and entertained!
Kindest
Anna & Rob
The New born 0 - 6 month Sensiry Box Bought for our soon to arrive…
Bought for our soon to arrive granddaughter and can’t wait to see her react to the various entertainment items.
Product arrived on time and as expected. When I reached out to Anna with a minor glitch , things were resolved immediately.
Would recommend product and seller.”
Post review the little one loves it - right from 4 days old her eyes follow the cards in a way I never believed possible. Would buy again for sure.
23 août 2024
Avis spontané
Réponse de Priya & Peanut
Hi Noureen,
Thank you so much for your 5 star review and honest feedback on Trust Pilot! I am so pleased we were able to resolve the glitch promptly for you and that your granddaughter was engaged from as early as 4 days- wow :) What lovely feedback.
Thank you for recomending us ( me)
Anna co Founder of Priya & Peanut
Réponse de Priya & Peanut
Hi Nicole,
Thank you for your wonderful 5 star review! Ia am pleased to hear you found the items well packaged and us as a team helpful to you.
Thank you
Anna Co-Founder of Priya & Peanut
Great service and great products
Great service and great products. My grand daughter loves the cards and so do mum and dad. What more can you ask from Priya & Peanut.
11 octobre 2024
Avis spontané
Réponse de Priya & Peanut
Hi Pat,
Thank you for your great 5 star review with high recomendation :)
Anna Co-Founder of Priya & Peanut
Really great experience and high…
Really great experience and high quality products - can’t wait to use them!
11 novembre 2024
Avis spontané
Réponse de Priya & Peanut
Hi Emma,
Thank you for your review and feedback on our products :) We hope you have had the same experience using them?
Anna Co- Founder of Priya & Peanut
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.