Staff were helpful in locating item. Rechargable milk frother. Good quality with stand and USB charger included. Have used it and it frothed up homemade hot chocolate so felt like a shop bought. I us... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementMSU7 Halle Mall, Arndale Centre, M4 3AB Manchester, GB
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The staff at Manchester shop was helpful and they no what they are talking about , They recommended the knife s I needed , will be going back .
Every staff member we spoke with was very knowledgeable & helpful. We ordered a dinner set on Sunday and was advised it would take 3-5 working days. It arrived on Monday- very impressive. Unfortunatel... Voir plus
L'entreprise a répondu
Store was well organized clean and staff were knowledgeable and helpful with any questions I had.
À propos de l'entreprise
Écrit par l'entreprise
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Écrit par l'entreprise
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Coordonnées de contact
MSU7 Halle Mall, Arndale Centre, M4 3AB, Manchester, Royaume-Uni
- 01615156449
4,8
Excellent
312 avis
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Exceptional service and quality advice offered- superb!!!
We visited the ProCook store at the Arndale Centre in Manchester this afternoon at around 4:30pm, and from the moment we walked in, James, the manager, was absolutely lovely.
He was so welcoming, friendly and genuinely helpful. He helped us with everything we needed, had a great sense of humour, and we had such a good laugh that I think we practically bought half the shop! 😂 His customer service was exceptional — he was cheerful, had a fantastic personality, and the banter was brilliant.
What really stood out was that nothing was too much trouble for James. After we had made our purchases, he even helped take our goods to the car because I needed to stay in the car with our boy. We actually left our shopping with James while we went to move the car closer, and he was more than happy to help.
That level of customer service is exactly what makes people want to come back. James made us feel valued and looked after, and he genuinely made our day.
We will absolutely be returning customers, and a huge part of that is because of the fantastic service we received from James today.
Thank you so much, James, for going above and beyond. You’re a credit to ProCook and an absolute star! ⭐⭐⭐⭐⭐
Kind regards,
Tal & Aisha
19 août 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
A huge THANK YOU to James at Arndale…
A huge THANK YOU to James at Arndale Centre Procook store - Manchester.
Myself and my family visited the ProCook store at the Arndale Centre in Manchester this afternoon at around 4:30pm, and from the moment we walked in, James, the manager, was absolutely lovely.
He was so welcoming, friendly and genuinely helpful. He helped us with everything we needed, had a great sense of humour, and we had such a good laugh that I think we practically bought half the shop! 😂 His customer service was exceptional — he was cheerful, had a fantastic personality, and the banter was brilliant.
What really stood out was that nothing was too much trouble for James. After we had made our purchases, he even helped take our goods to the car because I needed to stay in the car with my autistic boy & James understood and empathised with that and helped my husband carry most of the bags to our car so it saves him 2 trips.
We actually left our shopping prior with James while we went to move the car closer to the store due to the amount of stock purchased, and he was more than happy to help mind the purchased goods before getting them delivered to our car...I mean....what a superstar & gentleman!
That level of customer service is exactly what makes people want to come back. James made us feel valued and looked after, and he genuinely made our day.
We will absolutely be returning customers, and a huge part of that is because of the fantastic service we received from James today.
Thank you so much, James, for going above and beyond. You’re a credit to ProCook and an absolute Angel James! KEEP UP THE GREAT WORK ⭐⭐⭐⭐⭐
Kind regards
Tal & Aisha
18 août 2026
Avis spontané
Réponse de ProCook - Arndale
We are absolutely delighted to read your wonderful feedback. It truly brightened our day to learn about your exceptional experience at our Arndale Centre store. We are so pleased that our team member provided such outstanding service, making your visit enjoyable and stress-free. We always aim to create a welcoming and helpful environment for all our customers, and it sounds like we achieved that with you and your family. We deeply appreciate you sharing your positive story and we eagerly anticipate your next visit.
I bought Ice cream scoop from…
I bought Ice cream scoop from Manchester store paid £12 (high price), told any problems make contact and will be replaced no questions asked, tried once all bent out of shape and broke. emailed customer service at Pro Cook twice no reply. Won't be shopping there again.
13 août 2026
Avis spontané
Réponse de ProCook - Arndale
Thank you for your review. We’ve sent you a request for further information such as your order number. Once we have this, a member of our team will be in touch.
Great variety of high-quality products
Lovely products of good quality and fair prices. The staff was also ready to help with any queries.
10 août 2026
Réponse de ProCook - Arndale
We're so happy you enjoyed our good quality products and fair prices! We're also glad our staff was ready to help with any queries. Thank you for your kind words.
good customer service
good customer service, Assistant let me know I could purchase another item as part of a deal
9 août 2026
Réponse de ProCook - Arndale
We're so glad to hear you received good customer service and our assistant helped you with a deal on another item! Thank you for your kind words.
The lady at the shop was very helpful…
The lady at the shop was very helpful gave good advice k ew what she was selling very good communication
10 août 2026
Someone barged into me whilst I was…
Someone barged into me whilst I was walking out, dropped the cups and they broke, workers saw what happened and despite having warranty on them I still had to pay for them again absolutely disgraceful
10 août 2026
Réponse de ProCook - Arndale
Thank you for your review. We are sorry to hear of your experience; we have asked the Customer service team to contact you to resolve.
Ordered both online and been in store
Ordered both online and been in store. Brilliant service from both apart from DPD delivery which was abysmal. Just notification of 15 hour delivery not one hour slot as promised!
7 août 2026
Réponse de ProCook - Arndale
We're glad to hear you've had brilliant service from us! We're very sorry to learn about the DPD delivery issue and the lack of a one-hour slot. We understand how frustrating this must have been.
I’m happy with my shopping at procook😊
6 août 2026
Réponse de ProCook - Arndale
We are so happy to hear that you had a positive shopping experience with us! Thank you for your wonderful feedback.
Informative and well presented
Informative and well presented. I have found both the website and retail experience both straight forward and helpful. The value for money regarding products on offer are very endearing.
26 juillet 2026
Réponse de ProCook - Arndale
We're so pleased to hear you found both our website and retail experience straightforward and helpful. It's wonderful that you find the value for money of our products so endearing!
Helpful and friendly shop assistant
Helpful and friendly shop assistant. He guided us to buy what we needed.
5 août 2026
Réponse de ProCook - Arndale
We're so glad our shop assistant was helpful and guided you to find exactly what you needed. We truly appreciate your positive feedback!
Top notch customer service
I bought a Santoku knife at the Arndale Centre store in Manchester. When I got home and unboxed it, I noticed that the seal on the box had been "opened' and when I took the knife out of the sheaf, the tip was broken/blunted. I emailed the company and attached photos and they sent me a new knife in the post! Brilliant customer service! Just a shame that the original knife was sold in the 1st place but overall, I rate this knife and I definitely rate the customer service! Thank you.
27 juillet 2026
Santos knife
Product excellent price and quality. James was very knowledgeable and helpful.
Would certainly visit again
31 juillet 2026
I asked anbrilliantd the gentleman server sorted…
I asked and the gentleman server sorted it all out, could ask no more
29 juillet 2026
Excellent customer service very helpful…
Excellent customer service very helpful and a very happy customer
25 juillet 2026
The product that they carry
The product that they carry. Also the staff is very knowledgeable and pleasant.
25 juillet 2026
Not used it yet for a presant don't do…
Not used it yet for a presant don't do pepper stop sending emails at stupid times in the night waking me up
25 juillet 2026
Réponse de ProCook - Arndale
Hi,
Thanks for getting in touch.
We've amended your email preferences as requested. Please note that it may take a few days for the changes to fully update across our systems, so you may still receive some emails during this time.
We apologise for any inconvenience caused.
Kind regards,
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