Shopping for pans for our new induction hob the assistant was very helpful, suggesting which ones to get and explaining how to use them. This was extremely helpful as we were unaware that specific pan... Voir plus
Établissement
Changer d'établissementUnit 32 McArthurGlen Designer Outlet, Kimberley Way, TN24 0SD Ashford, Kent, GB
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Lisez les avis des autres
Both sale associates were very helpful and the weekend offer of 20% off I ended up purchasing more than I went in for. Great discount. Overall experience was excellent.
At the Ashford store we found just what we wanted from the wide choice of utensils on display. The Assistant too was helpful in a charming manner and carefully checked that the steamer top we had brou... Voir plus
Products, Great 10 year guarantee , have had to usethree times after several years of use,and replacement was given when started to arc on induction hob. Also a glass lid broke which was replaced... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Écrit par l'entreprise
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Coordonnées de contact
Unit 32 McArthurGlen Designer Outlet, Kimberley Way, TN24 0SD, Ashford, Kent, Royaume-Uni
- 01233 624126
4,8
Excellent
1 k avis
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Réponse de ProCook - Ashford
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Excellent range of products at…
Excellent range of products at affordable prices and very helpful staff!
20 mai 2026
Réponse de ProCook - Ashford
We're glad you enjoyed our product range, prices, and helpful staff! Thank you for your feedback.
Excellent staff
22 mai 2026
We visited earlier and decided to pick…
We visited earlier and decided to pick up two pans later, the service was quick and efficient, so we can't fault the service in any way.
15 mai 2026
Réponse de ProCook - Ashford
We are so glad to hear you had a quick and efficient experience with us. Thank you for your wonderful feedback!
We had help & advice from a very…
We had help & advice from a very pleasant sales’ assistant . Nothing was too much trouble. She kept our purchases until we had finished at the outlet centre so we were able to collect them when leaving.
21 mai 2026
Réponse de ProCook - Ashford
We're so glad to hear you received such pleasant help and advice from our sales assistant! It's wonderful that we could make your shopping experience easier.
Réponse de ProCook - Ashford
We appreciate your kind words about our service and pricing.
Recently visited the Ashford store
Recently visited the Ashford store. Excellent service, wide range of products. Recommend to anyone looking for cookware.
20 mai 2026
Réponse de ProCook - Ashford
We're delighted you enjoyed your visit and found our service excellent and product range wide. We appreciate your recommendation!
Réponse de ProCook - Ashford
We're happy to hear your visit was hassle-free and efficient. Thank you for your kind words!
Réponse de ProCook - Ashford
We appreciate your kind words.
Quality products
Polite staff, nicely laid out shop.
We had previously an electric pepper grinder as we were passing we bought another for salt as we were very happy with the first one.
15 mai 2026
Réponse de ProCook - Ashford
We're so pleased you found our staff polite and the shop well-organized. It's wonderful to know you're happy with your electric grinders! Thank you for your positive feedback.
Upgraded a faulty item and were looked…
Upgraded a faulty item and were looked after by a friendly and polite sales assistant who explained the benefits of the change. Always enjoying shopping at Procook due to the wide selection of products. Overall experience of dealing with Procook has been positive.
17 mai 2026
Réponse de ProCook - Ashford
We're so pleased you had a positive experience with us! It's wonderful to hear our sales assistant was friendly and explained the benefits of your item. We appreciate your kind words about our product selection.
Staff were exceptionally helpful
Staff were exceptionally helpful. Good choice of products we were looking for and great value.
14 mai 2026
Réponse de ProCook - Ashford
We're so glad our staff was helpful and that you found a great selection of products at excellent value. Thank you for your kind words!
Great advise on the difference between…
Great advise on the difference between ceramic and stainless steel.
12 mai 2026
Réponse de ProCook - Ashford
We're so glad our advice was helpful. Thank you for your kind words!
Bought a small stainless steel…
Bought a small stainless steel cafetière from the Ashford Retail shop. Great value and great service. Coffee tastes better too.
16 mai 2026
Réponse de ProCook - Ashford
We're so happy you had a great experience at our Ashford shop and are enjoying your new cafetière! We appreciate your kind words.
Réponse de ProCook - Ashford
We're glad we could help you find the perfect knife. We appreciate your kind words!
Great service in store
Great service in store. Colleague assisted with the product we wanted which were couldn’t find. Asked how to use and he explained.,
10 mai 2026
Réponse de ProCook - Ashford
We're so glad our colleague could assist you in finding the product you needed and explain its use. We appreciate your kind words!
Excellent customer service
Excellent customer service. Nice shop well laid out and plenty of products to look at.
9 mai 2026
Réponse de ProCook - Ashford
We're so glad you enjoyed our customer service and found our shop well-organized with plenty of products. Thank you for your kind words!
Very satisfied on my recent purchase
Very satisfied on my recent purchase, got a cast iron skillet, which has a nice weight profile (not too heavy/light), struggled a bit few times but with some hit and trial its now the best thing I ever had for my kitchen.
26 avril 2026
Réponse de ProCook - Ashford
We're so glad to hear you're very satisfied with your cast iron skillet! It's wonderful that it's become the best thing in your kitchen after some initial adjustments. We appreciate your feedback!
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