We first went to your shop at Castlepoint 3-4 months ago interested in new saucepans and had a in depth conversation about them.The assistant obviously new her job and answered all our questions with... Voir plus
Établissement
Changer d'établissementCastle Lane West, West Mall, BH8 9UY Bournemouth, GB
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Lisez les avis des autres
We came into the store at Castlepoint (07-04-2026, around 5pm) to buy a set of kitchen knives to replace ours (after more than 20 years). We were immediately impressed by the friendliness and knowledg... Voir plus
Such a great place to shop. Environment so enticing, staff helpful but not intrusive so feel happy to browse without being pressured into buying. Beautiful goods displayed and all at a reasonable pric... Voir plus
Yes the young lady took time to explan the differences between the saucepans sets as I was looking for light set to use plus other pieces that I can build on my set.Sorted out the delivery for me aswe... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Écrit par l'entreprise
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Coordonnées de contact
Castle Lane West, West Mall, BH8 9UY, Bournemouth, Royaume-Uni
- 01202 155674
4,9
Excellent
676 avis
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Very good service
Very good service. Nice products and good prices
I also wanted to buy a bread bin. Need one big enough for the bread I make in my bread maker.
13 août 2026
Always very helpful and attentive and…
Always very helpful and attentive and offer help and advice.
10 août 2026
Very attentive and helpful staff
Very attentive and helpful staff. I was given useful information, but there was no unpleasant pressure to buy.
13 août 2026
Lovely staff and great products.
13 août 2026
Staff was very helpful and friendly
Staff was very helpful and friendly. Great products in the store.
12 août 2026
Very helpful and friendly staff but not…
Very helpful and friendly staff but not pushy as I was just browsing. I was impressed with the 50% off sale and in the end I did purchase several items.
11 août 2026
Helpful assistant found what I was…
Helpful assistant found what I was looking for and carefully checked each item in the box for damage.
7 août 2026
Staff very helpful in recommending the…
Staff very helpful in recommending the right equipment.
11 août 2026
Very helpful staff but no over pushy
Very helpful staff but no over pushy
Good choice of products
7 août 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Réponse de ProCook - Bournemouth
We are so glad to hear that our team was both friendly and knowledgeable during your visit. We truly appreciate your kind words!
Réponse de ProCook - Bournemouth
We're so glad you enjoyed our shop, prices, and quality. We appreciate your positive feedback!
Not dishwasher proof!
Always bought cookware from Procook. However, had to replace a number of lids (handles detached), woks and frying pans (non-stick came off).
Was told not to put them in the dishwasher. What's the point of them being 'dishwasher safe'?
We don't have time to hand wash everything.
Very disappointed.
9 août 2026
Réponse de ProCook - Bournemouth
Hello Pete,
Thank you so much for getting in touch, we're sorry to hear you've had an issue with your item.
To help us investigate this as quickly as possible, could you please share a little more information by answering the following questions:
Which item is affected?
Photos showing the inside and outside base of the product
How do you usually wash and dry the item?
How is the item stored when not in use?
What type of kitchen utensils do you use with the product?
What type of hob do you have?
What heat setting do you typically use, and what's the highest setting on your hob?
What type of cooking oil do you use?
Please also confirm your current delivery address.
We really appreciate you taking the time to provide these details, they’ll help us understand what’s gone wrong and find the best solution for you. We are sorry for any inconvenience this has caused, and we'll aim to get back to you within 7 working days once we've reviewed everything.
If there's anything else we can do in the meantime, please don't hesitate to let us know, we're always happy to help.
Pro cook have some fantastic kitchen…
Pro cook have some fantastic kitchen wear
Quality things !! And laid out in the shop excellently
3 août 2026
Réponse de ProCook - Bournemouth
We're so happy to hear you appreciate the quality of our kitchenware and the excellent layout of our shop! Thank you for your kind words.
The staff were very welcoming …
The staff were very welcoming and polite. Showed me 3 items out of the boxes ! Which proved very helpful.
4 août 2026
Réponse de ProCook - Bournemouth
We're so happy to hear that our team was welcoming and polite. It's wonderful to know that showing you the items was helpful and contributed to your positive experience!
Staff friendly and service terrific.
4 août 2026
Réponse de ProCook - Bournemouth
We are so pleased to hear that our team made such a positive impression. Your kind words about our staff and service are greatly appreciated.
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