A lovely atmosphere when I was just looking aimlessly a gentleman came and asked if I needed any help ... he was very helpful and knowledgeable and knew exactly what product would be best for me. A v... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 8 The Avenue The Lexicon Centre, RG12 1BD Bracknell, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Lovely helpful stafff despite my lack of vocabulary. 😁 Found an item online but not instore but staff were helpful and i walked away appreciative. Will shop again in near future
Well appointed, immaculate store with particularly friendly, attentive and helpful staff (Bracknell). ProCook products are always of exceptionally high quality. Their cast-iron cookware is second-to-n... Voir plus
L'entreprise a répondu
Staff in Bracknell shop are friendly and helpful. Range of stainless steel saucepans is very high quality. Information leaflets on how to heat the saucepans slowly for best results are great - just a... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Écrit par l'entreprise
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Coordonnées de contact
Unit 8 The Avenue The Lexicon Centre, RG12 1BD, Bracknell, Royaume-Uni
4,7
Excellent
421 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Very helpful staff
Very helpful staff. I looked online first and decided to go to the store to look at the colour and quality of the saucepans. I was not disappointed and bought a set.
23 avril 2026
Réponse de ProCook - Bracknell
We're happy to hear our staff were helpful and that you were pleased with the saucepans' colour and quality. Thank you for purchasing a set and sharing your positive experience!
Polite and helpful staff
10 avril 2026
Réponse de ProCook - Bracknell
We appreciate you letting us know our staff was polite and helpful; it means a lot to our team.
The staff were quick and efficient in…
The staff were quick and efficient in processing my shopping items
4 avril 2026
Réponse de ProCook - Bracknell
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear our staff provided quick and efficient service.
Its a great place for home appliances.
3 avril 2026
Great customer service
Bought a salt and a pepper mill,
had a few issues with them. Spoke to Alison at pro cook customer services, what a lovely lady and sorted issue out to my satisfaction - thank you!
7 avril 2026
Réponse de ProCook - Bracknell
Thank you for your review. We are sorry to hear of your experience, please contact us by calling into us on 0330 100 1010 and we will help you resolve your issue.
We went to the shop in the Lexicon…but had a really long waiting times to be served
We went to the shop in the Lexicon centre and had to wait a really long time to be served.. there was only one assistant on the shop floor who were giving advice to a client, and two more assistants in the back doing stock (apparently). I alerted the assistant in the shop who messaged them to come and even so it took a good 10 minutes before someone appeared to help. Three clients were waiting to be served, as the assistant in the shop was busy with another client. Not a very pleasant shopping experience unfortunately! Hopefully better next time as I love the shop!
6 avril 2026
Réponse de ProCook - Bracknell
We appreciate you taking the time to share your experience. We're sorry to hear about the slow service and long wait at the Lexicon centre. We'll address this with our team to improve customer service and ensure a better shopping experience in the future.
Amazing customer service
The staff were really amazing, and exceptional customer service. My wife and I have been on the hunt for some new pans for a while. The sales person was knowledgeable on products and was able to understand our needs and what we were looking for. We walked out with 4 new frying pans and big smiles on our faces.
4 avril 2026
Good people
25 mars 2026
Réponse de ProCook - Bracknell
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Professional and approachable staff
15 mars 2026
Réponse de ProCook - Bracknell
We appreciate you letting us know our staff was professional and approachable; it means a lot to our team.
Réponse de ProCook - Bracknell
We appreciate you sharing that you received professional guidance on our products; it means a lot to us!
The three items I bought were good…
The three items I bought were good value and well made. However the service I got was a bit offhand and not up to the usual standard. Disappointing and almost rude service.
17 mars 2026
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.