A lovely atmosphere when I was just looking aimlessly a gentleman came and asked if I needed any help ... he was very helpful and knowledgeable and knew exactly what product would be best for me. A v... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 8 The Avenue The Lexicon Centre, RG12 1BD Bracknell, GB
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Lisez les avis des autres
Lovely helpful stafff despite my lack of vocabulary. 😁 Found an item online but not instore but staff were helpful and i walked away appreciative. Will shop again in near future
Well appointed, immaculate store with particularly friendly, attentive and helpful staff (Bracknell). ProCook products are always of exceptionally high quality. Their cast-iron cookware is second-to-n... Voir plus
L'entreprise a répondu
Staff in Bracknell shop are friendly and helpful. Range of stainless steel saucepans is very high quality. Information leaflets on how to heat the saucepans slowly for best results are great - just a... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Écrit par l'entreprise
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Coordonnées de contact
Unit 8 The Avenue The Lexicon Centre, RG12 1BD, Bracknell, Royaume-Uni
4,7
Excellent
421 avis
Demande des avis aux clients
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Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Staff takes too long to assist you even…
Staff takes too long to assist you even when the store is empty. The products are good though, very happy with my purchase for a first time customer.
3 juin 2026
Réponse de ProCook - Bracknell
We appreciate your feedback. We're glad you're happy with your purchase and will address the staffing concerns to improve service.
Very polite and helpful salesperson
3 juin 2026
Excellent customer experience
Excellent customer experience. Very efficient and welcoming. I got the product after great information provided. Thank you
4 juin 2026
Excellent range of products at good…
Excellent range of products at good prices. Knowledgeable staff.
1 juin 2026
Réponse de ProCook - Bracknell
We're so glad you enjoyed our products and prices! We appreciate your kind words about our staff.
Item marked as £19 charged £20
Item marked as £19 charged £20
Couldn’t bothered to go back
Just bad service
29 mai 2026
Réponse de ProCook - Bracknell
angela
Thank you for your review – we are very sorry to hear this. We will pass your comments onto the store
Chloe
Customer Service Support
Réponse de ProCook - Bracknell
We're glad you enjoyed our products and found our staff helpful!
Réponse de ProCook - Bracknell
We appreciate your kind words about our team.
Staff were not very approachable and…
Staff were not very approachable and had little knowledge of products until I found a better member of staff
24 mai 2026
Réponse de ProCook - Bracknell
We are sorry to read this and will pass your comments over to the store
Réponse de ProCook - Bracknell
We're happy to hear you love your chopping boards! We appreciate your positive feedback.
The item we purchased is of good…
The item we purchased is of good quality and transaction was handled quickly and efficiently.
16 mai 2026
Réponse de ProCook - Bracknell
We're so glad you found the item to be of good quality and that your transaction was quick and efficient!
The store person was very helpful when…
The store person was very helpful when we made our selection he helped us to select a block for them very happy with my purchase
6 mai 2026
Réponse de ProCook - Bracknell
We're so happy to hear our team provided excellent assistance with your selection! We appreciate you sharing your positive experience.
Very helpful staff with great knowledge…
Very helpful staff with great knowledge of your products! I bought a second butter dish as a gift.
Thank you.
7 mai 2026
Réponse de ProCook - Bracknell
We appreciate you taking the time to share your positive experience! We're so happy to hear that our staff was helpful and knowledgeable, and that you liked our butter dish.
Réponse de ProCook - Bracknell
We're so happy you found our service excellent and our atmosphere friendly! We appreciate your feedback.
Réponse de ProCook - Bracknell
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Réponse de ProCook - Bracknell
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Friendly and helpful service
Friendly and helpful service. We were able to use a knife to test it's sharpness when cutting vegetables.
3 mai 2026
Procook redeemed by Mahesh - Thankyou
Amendment to my original review but I value and appreciate the resolve and the manner of swift & polite communication by Mahesh from the ProCook customer service team - this is what excellent customer service by a high-end retailer looks like (take note Drew from Bracknell store)
I still haven't given the full 5 STARS because the ProCook management should pay attention to the Bracknell store and in particular the staff members like Drew who are rude, unhelpful and do not represent the aftersales service one would expect from ProCook.
2 mai 2026
Avis spontané
Réponse de ProCook - Bracknell
Thank you for your review. We are sorry to hear of your experience, please contact us by calling into us on 0330 100 1010 and we will help you resolve your issue.
Great products and great staff.
28 avril 2026
Réponse de ProCook - Bracknell
We appreciate you sharing that our staff and products are great. We are so happy you enjoyed that!
Great stock and layout
Great stock and layout, plus staff are friendly too. We’ve been a couple of times and are pleased with our purchases.
27 avril 2026
Réponse de ProCook - Bracknell
We appreciate you sharing your experience! We're so happy to hear that you were pleased with our stock, layout, and friendly staff and your purchases.
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