First time shopping at ProCook - great selection of quality products avaliable. Both staff working there were very friendly, knowledgeable and helpful. Will definitely shop here again
L'entreprise a répondu
Établissement
Changer d'établissementUnit 45C The Derwen, McArthur Glen Designer Outlet, CF32 9SU Pen-y-cae, Bridgend, GB
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Lisez les avis des autres
Helpful staff without being in your face pushy. Informative and polite. Easy to look at the products. Could easily spend a lot of money in that shop. Staff even carried our heavy items to the car fo... Voir plus
L'entreprise a répondu
Excellent choice of cookware in a well displayed environment. Great advise given by the sales assistant who guided us through our choice of saucepans and knives. Her knowledge of the products was outs... Voir plus
L'entreprise a répondu
Friendly , knowledgable staff. Very helpful, i wanted another small knike, and couldnt find the style , but your colleague knew there was a chance my previous purchases could be registered for the gua... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Écrit par l'entreprise
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Coordonnées de contact
Unit 45C The Derwen, McArthur Glen Designer Outlet, CF32 9SU, Pen-y-cae, Bridgend, Royaume-Uni
4,8
Excellent
677 avis
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Les gens ont aussi consulté
Réponse de ProCook - Bridgend
We are so glad you enjoyed our great products and helpful staff!
The only member of staff in store was…
The only member of staff in store was really helpful and all of the products I bought were perfect, especially the converter plate to make my old saucepans work on my new induction hob
8 mai 2026
Réponse de ProCook - Bridgend
We're so happy to hear that our staff was helpful and that you are pleased with your purchases, especially the converter plate! Thank you for your kind words.
Excellent customer service
I had seen the stainless steel pan I wanted online but decided to go to the shop so that I could feel the weight etc.
The sales assistant was very helpful in identifying my needs. She didn’t mind when I changed my mind about the type of pan I wanted at the till (I decided to go for a sauté pan rather than a frying pan) and remained friendly and patient the whole time. Will definitely shop there again.
13 mai 2026
Réponse de ProCook - Bridgend
We're so glad you had such a positive experience at our store. We appreciate your kind words about our team's helpfulness and patience. We look forward to your next visit!
Interference from unwanted assistant
We were dealing with one assistant who was very good and helpful. But another assistant kept butting in and was less friendly. Ultimately when we decided to buy (spending nearly £400) the unwanted assistant interfered at check out and a set of two salt and pepper grinders were missed and we arrived home (an hour away) to find they had been left out.
9 mai 2026
Réponse de ProCook - Bridgend
Thank you for your review. We are sorry to hear of your experience, please contact us by calling into us on 0330 100 1010 and we will help you resolve your issue.
Réponse de ProCook - Bridgend
We appreciate your positive feedback! We are glad you are happy.
Réponse de ProCook - Bridgend
We appreciate your positive feedback on our products and prices.
Staff were helpful but gave us time to…
Staff were helpful but gave us time to make a decision
4 mai 2026
Réponse de ProCook - Bridgend
We're glad our team was helpful and gave you space to decide. Thank you!
Full range of kitchen equipment
The full range of kitchen equipment was on display, and staff were extremely helpful and courteous, without being pushy.
8 mai 2026
Réponse de ProCook - Bridgend
We're delighted to hear you appreciated our wide range and found our staff helpful and courteous! Thank you for your kind words.
I was really well looked after in the…
I was really well looked after in the shop. Had loads of rookie questions and they were all explained well. Happy with the knives and bits I've purchased. Thank you
3 mai 2026
Réponse de ProCook - Bridgend
We're so pleased you felt well looked after and that we could answer all your questions. We're glad you're happy with your purchases!
Delighted
Very friendly, helpful staff in store. I have several ProCook items already. I was looking for something specific this time. Great quality. Really pleased.
3 mai 2026
Réponse de ProCook - Bridgend
We're delighted to hear that our staff were friendly and helpful, and that you found the quality of our items great. Thank you for your continued support!
Quality cooking supplies
Selection of good quality cooking supplies. Staff always polite and very helpful.
5 mai 2026
Réponse de ProCook - Bridgend
We appreciate you taking the time to leave us this wonderful review! We're so glad you enjoyed our cooking supplies and found our staff helpful.
Réponse de ProCook - Bridgend
We're glad you enjoyed your experience. We appreciate your kind words.
Battery operated Salt & Pepper mills
Bought 2 battery operated salt and pepper mills to replace one that had packed in. The assistant started to explain the operation and when I said we were buying to replace one, he checked the system and found that the original is still in its 2 yr guarantee period, so it will be going back and getting exchanged.
Superb customer service!
3 mai 2026
Always excellent quality products and…
Always excellent quality products and great service from the team at mc arthur Glen. Bought the cast iron roasting pan, which was a fraction of the price at le creuest so very happy 😊
3 mai 2026
Réponse de ProCook - Bridgend
We're so happy to hear you appreciate our excellent quality products and great service! It's wonderful that you're very pleased with your cast iron roasting pan. Thank you for your positive feedback!
Great product and wonderful staff…
Great product and wonderful staff working at Bridgend outlet
2 mai 2026
I went in unsure of what was best for…
I went in unsure of what was best for me, the lady was extremely helpful and happy to give her time to explain how my item worked.
30 avril 2026
Excellent Customer Service
The staff were excellent, helpful, patient and it was good to see good old fashion customer service at it’s best so thank you.
7 avril 2026
Réponse de ProCook - Bridgend
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you found our staff excellent, helpful, and patient.
Great product and helpful staff
21 avril 2026
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