Excellent choice of cookware in a well displayed environment. Great advise given by the sales assistant who guided us through our choice of saucepans and knives. Her knowledge of the products was outs... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 45C The Derwen, McArthur Glen Designer Outlet, CF32 9SU Pen-y-cae, Bridgend, GB
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Lisez les avis des autres
I bought the wrong size knife. I went back the following day and requested an exchange. The knife I needed wasn't in stock but the assistant immediately ordered it on-line for me. Delivery took pla... Voir plus
Bought a knife set that was displayed with a specific knife they no longer stock or sell, offered to buy it but was refused, even offered a charity donation. Disappointing!
Friendly , knowledgable staff. Very helpful, i wanted another small knike, and couldnt find the style , but your colleague knew there was a chance my previous purchases could be registered for the gua... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Écrit par l'entreprise
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Coordonnées de contact
Unit 45C The Derwen, McArthur Glen Designer Outlet, CF32 9SU, Pen-y-cae, Bridgend, Royaume-Uni
4,7
Excellent
645 avis
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So far so good
So far so good. Knives are sharp & look good. Comfortable to hold and use.
26 juin 2026
knife set…
Bought a knife set that was displayed with a specific knife they no longer stock or sell, offered to buy it but was refused, even offered a charity donation. Disappointing!
25 juin 2026
Great selection of products to suit all…
Great selection of products to suit all budget.
I bought three utility knives and a box of steak knives all of which are fantastic quality
21 juin 2026
Helpful staff and good quality items…
Helpful staff and good quality items well worth the money.
23 juin 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Réponse de ProCook - Bridgend
We appreciate your kind words about our staff.
I bought the wrong size knife
I bought the wrong size knife. I went back the following day and requested an exchange. The knife I needed wasn't in stock but the assistant immediately ordered it on-line for me. Delivery took place the following day. What excellent service!
14 juin 2026
Incredible in store staff support
Incredible in store staff support. Item wasn’t in stock so we got free next day delivery and very happy with our items
13 juin 2026
The young man who served me was very…
The young man who served me was very pleasant and chatty.
8 juin 2026
a plethora of good choices
a plethora of good choices, well pleased with what i bought (granite effect saute pan with lid)
30 mai 2026
Good layout through the store
Good layout through the store. Nice organisation of products. Polite staff.
2 juin 2026
Good range oh higher quality kitchen items
Good range of knives for the kitchen which we needed. Advice for not using them in the dishwasher noted.
1 juin 2026
Great staff
Great staff, great products. They actually take the time to talk to customers and help them find what they want, they don't push for the pricey option if the cheaper one does the job.
27 mai 2026
Réponse de ProCook - Bridgend
We're so happy to hear you appreciate our staff and products! It's wonderful that our team took the time to help you find exactly what you needed. Thank you for your kind words!
Réponse de ProCook - Bridgend
Thank you for your kind words! We're thrilled to hear that you're happy with our products. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Excellent choice of cookware in a well…
Excellent choice of cookware in a well displayed environment. Great advise given by the sales assistant who guided us through our choice of saucepans and knives. Her knowledge of the products was outstanding which secured a large sale. Even though the shop was busy the sales assistant was very attentive.
29 mai 2026
Réponse de ProCook - Bridgend
We're so pleased you found an excellent choice of cookware and received great advice from our sales assistant. It's wonderful that their outstanding product knowledge and attentiveness led to a successful purchase. Thank you for your positive feedback!
The store had air conditioning which…
The store had air conditioning which was very welcome on a very hot day making browsing comfortable. Also, the two store assistants were very helpful and offered options which made purchasing my items very easy.
27 mai 2026
Réponse de ProCook - Bridgend
We're so pleased to hear our air conditioning made your browsing comfortable on a hot day. It's wonderful that our assistants made your purchasing experience easy!
Good quality products
Good quality products, well stocked shop with pleasant and helpful staff
18 mai 2026
Réponse de ProCook - Bridgend
We're so glad you enjoyed our products, shop, and staff! We appreciate your feedback.
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