Based on my personal low knowledge of the cookery product, the assistant was very helpful in guiding me through the range. I later had further questions which were answered in the same pleasant manner... Voir plus
Établissement
Changer d'établissementUnit 39 Dalton Park Outlet Centre, Murton, SR7 9HU Seaham, GB
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Lisez les avis des autres
The staff were so helpful and friendly. On purchasing a Eco frying pan, they explained about what oils you could use and not us. They explained about oil heating temperatures, and the use of non metal... Voir plus
L'entreprise a répondu
Great product. Replacing a ten year old like for like frying pan. Assistant give extra information about how to care for the pan to extend its life
I visited Procook to purchase a set of knives. The lady who served me was extremely helpful and recommended the knives I bought. The set of 3 knives are fabulous very sharp and do the job efficiently... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Écrit par l'entreprise
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Coordonnées de contact
Unit 39 Dalton Park Outlet Centre, Murton, SR7 9HU, Seaham, Royaume-Uni
4,9
Excellent
973 avis
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Very dissappointing
Staff were very helpful, however the tri-ply stainless pan set I purchased are very dissappointing in terms of cleaning after cooking. Have used the wok twice and it is already stained. Expected far more from what is supposed to be their premium price range. Our previous much cheaper stainless pans needed only the dishwasher to come up gleaming. Having to use a lot of elbow grease and effort to clean this +£400 set. Wouldn't recommend.
15 août 2026
Réponse de ProCook - Dalton Park
Thank you for your review. We are sorry to hear of your experience; we have asked the Customer service team to contact you to resolve.
Very friendly & helpful store…
Very friendly & helpful store assistant, very polite and positive throughout.
20 août 2026
Had exactly what I was looking for, excellent customer service
Had exactly what I was looking for
20 août 2026
Good range of cookware and accessories…
Good range of cookware and accessories available. Staff very friendly and helpful.
15 août 2026
Good quality and variety of kitchenware…
Good quality and variety of kitchenware at reasonable prices. Staff were helpful and allowed browsing without interference. The shop was well laid out and the staff were helpful when requested.
18 août 2026
Great product excellent quality and…
Great product excellent quality and very helpful staff.
15 août 2026
Réponse de ProCook - Dalton Park
We're so pleased to hear that you enjoyed our product and found our staff to be very helpful! We truly appreciate your positive feedback.
Great choice of products
Great choice of products, very friendly staff . Prices were good, as you get what you pay for.
15 août 2026
Réponse de ProCook - Dalton Park
We're so happy to hear you appreciated our product selection and found our staff friendly. We're also glad you found our prices to be good!
Prices are good and so is the slow…
Prices are good and so is the slow cooker! Tried it out today….perfect!
15 août 2026
Réponse de ProCook - Dalton Park
We're so glad you're happy with your slow cooker and found our prices to be good! Thank you for your wonderful feedback.
Dalton Park Great Staff
Staff in Dalton Park are so polite , friendly and just seem good people..Bought..plates .knives . Coffee descaler..bowls...... everything boxed and double bagged......great shop and service
14 août 2026
Réponse de ProCook - Dalton Park
We're so pleased to hear you had such a positive experience at our Dalton Park store! It's wonderful that you found our staff polite, friendly, and helpful, and that everything was well-packaged. We appreciate your kind words about our shop and service.
The staff were friendly and helpful and…
The staff were friendly and helpful and I was very pleased with my purchases.
14 août 2026
Helpfull staff
12 août 2026
Réponse de ProCook - Dalton Park
We truly appreciate your kind words about our service and products. We are delighted to know you had such a positive experience with us!
Great service
Unfortunately do know know the gentleman’s name but he was as helpful as ever. I often go here and he is always polite and helpful.
6 août 2026
Réponse de ProCook - Dalton Park
We're so pleased to hear about your consistently positive experiences with our team member. We truly appreciate your kind words and are happy to know they are always polite and helpful!
Lovely things
Lovely things, good quality, great choices, excellent prices and very friendly staff
5 août 2026
Réponse de ProCook - Dalton Park
We're so glad you enjoyed our lovely things, good quality, great choices, and excellent prices! We're also happy you found our staff very friendly. Thank you for your kind words.
Pro cook Gourmet - a very good buy
Already had the Pro cook Gourmet frying pans set of 3 and they are great. So, bought the Pro cook Gourmet set of 4 saucepans they are also great. I cook a lot and like good kitchenware. Very happy with all of them. Plus, no more Teflon.
27 juillet 2026
Réponse de ProCook - Dalton Park
We're so pleased to hear how much you're enjoying both your ProCook Gourmet frying pans and your new set of saucepans! It's wonderful that they meet your high standards for kitchenware.
Hi I’ve bought the full set of Oslo…
Hi I’ve bought the full set of Oslo dinner service but unfortunately I’ve had three bowls chip only bowls nothing else over a period of four months. The staff are very helpful.
2 août 2026
Réponse de ProCook - Dalton Park
We appreciate you sharing your experience with the Oslo dinner service. We're concerned to hear about the bowls chipping and understand your frustration. We are glad our staff were helpful.
Salt & Pepper
Called in to look at electric salt and pepper grinders. Plenty of offers and discounts .... a good selection to choose from. Philip offered his assistance and gave us advice on the different styles and functions ... we settled for the rechargeable ones. The Pro Cook items also carry a two year guarantee ...good to know.
Even though it was almost closing time Philip didn't rush the sale... he is a friendly and pleasant person a credit to the company.
5 août 2026
Réponse de ProCook - Dalton Park
We're delighted to hear about your positive experience and that our team member provided such helpful advice on our electric salt and pepper grinders. It's wonderful to know you appreciated the selection and the two-year guarantee. We're especially pleased that you felt unhurried and well-assisted, even near closing time.
Pleasant experience
Precook stocked exactly what I wanted. As the sale was on I got it at a very good price. Staff were very helpful and friendly.
4 août 2026
Réponse de ProCook - Dalton Park
We're so pleased to hear you found exactly what you wanted and at a very good price during our sale! It's wonderful that our staff were so helpful and friendly.
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